excellent location. easy walking distance to so much. train/trams also close by. Very comfortable room. good shower pressure too. Do think you need a blind/curtain over window in bathroom though

no window cover in bathroom

Very great location.. close to Flinder street Station and Melbourne Station, close to China Town. It s stand in CBD

The reception staffs not friendly helpful but in Restaurant really nice service. Maid only changed towers and things but no clean the floor

We loved the central location, minimal street traffic out the front. Staff were helpful and friendly. Leaving bags prior to check in and after check out while we waited for our airport departure was really helpful! Our beds were extremely comfortable and bathroom facilities were great. A daily service was much appreciated. My boys liked the gym and pool facilities however they are in MUCH need of a deep clean and freshen up!

I felt our room could have been a little cleaner (specifically wardrobe tracks full of crumbs, hair and fluff behind bathroom door, potato chips down the back of the bed.) providing spare/different height pillows in wardrobe would have been good. We had a family of 4 and the room only had 2 chairs in it and no table. We used our ironing board for more bench space!? The pool and gym facilities were great however both were very dirty! The pool needed a deep clean and the floors throughout this area were gross and filthy. Bandaid beside pool.

Welcomed by admin staff who were lovely & friendly, room suitable and housekeeping great.

Staff at the restaurant couldn't care less, not friendly. Probably needs retraining or get alternative employment

The secure access to not only the building late at night but also to our floor as you need a key card to even use the lift. The bathroom was nice and clean. The beds were comfortable, as well. Awesome location. We were able to easily walk everywhere we needed and it was easy to remember where the hotel was located.

The only thing that didn't work well was the TV. The streaming apps were glitchy and the only free TV available was a couple of channels. Upon check-in I was informed that our booking was under my guests name, not my name (I was the one who booked it). A little strange it works like that. It had me worried for a second that my booking didn't exist because my name wasn't in the system at all. Thankfully the staff helped us figure it out.

Location, right in the city area and close to everything. The most comfortable bed I’ve ever slept in.

I waited outside the hotel whilst my husband checked in. There was parking for the hotel but upon check in, he was directed to another parking lot which was a 10 min walk away. Wouldn’t have been an issue, but we had to walk in torrential rain so we were soaked by the time we got back to hotel. He also enquired about breakfast, but we decided to give it a miss as they said it was $50 pp. I then got a message from the hotel after check out time, stating we could get breakfast at a discounted rate of $25 pp. This would have been handy to receive upon check in time and not after check out.

Good value. Bistro was great. Great size rooms.

The check in staff could have been a bit more friendly.

Location can't be beaten, clos to the city and walking distance to everything we wanted to do! The rooms was clean as was the bathroom and houskeeping were doing the job everyday to a high standard:) The luggage storage room was handy when checked out as we had an afternoon flight so were able to have brunch without the worry of where to store our bags!

We had some noisy individuals in the room opposite us for the first night and then again early the next morning and we had words in the hallway when I told them to "keep the noise down" as we were trying to have a sleep in. Very inconsiderate for all of the hotel guests on this part of the floor we were staying! My wife and I are quiet tall and we suffered the small bed which had a large hollow in the middle and was not good for my back!

Amazing location, great Heritage Family Room with a double and 2 singles. Beds were very comfy and aircon was excellent. Perfect for our city mini break and great value for 1-2 nights. We were out and about nearly all the time, so it was great for us. If you were staying a few more days, you might want somewhere with room service, a bigger pool and a bar with more extensive opening hours.

We had almost zero contact with staff due to online/virtual check in assistant. No mini bar or room service - though there are literally hundreds of eateries nearby to visit or get delivery from. Pool is very small, but towels were plentiful. The Bar wasn't open on Sunday evening, even though it was a long weekend. While the sofas and tub chairs on the mezzanine floor made a nice breakout space, the lack of any option to buy a drink was a bit of a downer.

Air con was fantastic, and the corridors n room smelt fresh n clean. It was a quiet room did not hear any noise. Lifts worked well , staff were really helpful. Bathroom very clean. The room overall was spacious n clean and beds comfortable.

We stayed for 3 nights the second day the staff didn't replenish our tea n coffee , but gave us milk. There were no spoons on the saucers. We only had 2 wooden stirrers for whole weekend. We did notice when you used the taps in basin we heard a knocking sound in the walls, it sounded as though someone was knocking on the door🤣🤣