Staff were just so friendly and accommodating. So helpful and authentic. Lift out of service which meant a bit of queuing and sauna out of action so hope these get fixed by time of next stay. It really was the staff high level of customer service that made the stay.

Its location is absolutely perfect That it has a both fridge, and perfect water temperature at all times It was quite and the staff relatively friendly

It’s not as clean as I would have liked — and since it’s an apartment cleaning is not on a daily basis, has to be requested but on some day even when requested it’s not thorough. The beds were small. I had requested for twin beds but found singles when I expected doubles The property also doesn’t serve breakfast but there are many places around it that can provide so one is not totally inconvenienced The sauna wasn’t working There was no light into the room, no view. We were put at the back and therefore the stay was not enjoyable at all

A great location for the CBD. Right opposite a tram stop, which is free in the CBD. A very popular south Asian restaurant attached to the building of the hotel - we never actually went, but there were queues every evening to get in! Complimentary milk in the fridge, and some basic kitchen equipment to get you going when you first arrive. Reception staff friendly. Easy to use luggage store.

Facilities were fine - the odd spoon missing from the kitchen area. Could have down with a colander or sieve, for the odd occasion we did cook. And, would have appreciated a couple more dishwasher tabs for the days we were staying. However, we never bothered to ask reception, who I'm sure would have been more than accommodating, but quite frankly, cba to ask.

The location stood out because it was close by and convenient. With a free tram service literally at your doorstep, choices of eateries at every corner, and distance to the shopping zones - Bourke Street Mall, Mid City Mall, Melbourne Emporium were all a few minutes away! On top of that, the facilities in the room were a major godsend - a dishwasher, dining utensils, a fridge, a microwave, and a place to cook. On top of that, laundry facilities at every other floor! My only regret was not being able to try the pool and sauna before I left!

The frequency of housekeeping - we were told it was available every 3 days only or upon urgent request. However, whenever we requested for a change of towels we were always met with polite and courteous service so that was not too bad

The location is great, within the city center where Trams are free. Its near the best food locations you'll see n Tiktok. The room is great, it has a functioning kitchenette where you can cook and etc.... Which staying for a week would not be so bad since you can cook and save money. The bed is amazing, very comfortable. The wifi is great, good for remote working.

When we arrived, we only received hotel complementaries (shampoo, conditioner, soap etc) for 1 person for 1 day. For me and mom who stayed for 7 days, I wish they provided complementaries good for 7 days beforehand. I don't like to call every now and then if something is lacking. But room service were fast enough to provide the requested items. It's probably the room we got but there's no much nature sunlight on the room, and window's view is just another wall.

Amazingly friendly staff, sadly can only remember a couple of names, Julianna and Foteni I think, but everyone was so nice. The hotel was so central, I purchased a MyKy card for transport but never used it as I walked everywhere. The bed was so comfortable, the bathroom was small but lacked nothing. When I arrived, the lovely young lady, offered me an early check in (at an extra fee), which I gladly accepted, as I had to get up at 3:00am, to catch my flight to Melbourne, so had time to have a nap before regular check in time, so sorry I did not remember her name.

The entrance was a little difficult to see if you were not paying attention, as it was narrow, but as I stayed for a week, soon got used to it.

Location was great. Lots of options for dining nearby. Free tram right outside. Bed and pillows were comfortable and room was well equipped with crockery, cutlery, cups, glasses and wine glasses. Decent size fridge, microwave and even a dishwasher which was a nice surprise. Check in staff are a credit to the hotel.

Whilst we didn’t mind housekeeping every second day, it was disappointing that amenities were not replenished adequately when they did come. Had new towels but then used ones not removed or sinks cleaned. One day only 1 towel left for 2 guests. Reception was responsive to address the issues. A little more attention to detail and training for the housekeeping staff would be advised.

This is my go-to hotel when I'm working in Melbourne. It's consistently clean, a great location, with a free tram right on your doorstep and you're in easy walking distance to restaurants, shopping and supermarkets and when I get time I really enjoy a dip in the pool. I've stayed in a few different rooms and all have been quite comfortable and have a comfortable couch (which is great as many hotels don't). I need to be able to work from the room, so I'm happy to have a space that is flexible and the WiFi was great.

I always end up with a sore neck when I stay - none of the pillows are supportive enough for a side sleeper.

Beds were comfy. Extra pillows and blanket provided on request. Lifts were fast and efficient.. considering we were on the 23rd floor. 2 bedroom, 2 bathroom apartment, very clean. The extra lounge chair was appreciated. Clean and easy usable kitchen. Nice pool and gym. Free Easter eggs on check in. Fabulous location! Right by tram stop. Great restaurants very close by. Super helpful and friendly staff. They kept our luggage in a secure luggage room for 4-5 hrs until we needed to head off to the airport. Fabulous view of the city from our rooms.

Very minor things. Would love a large platter in the kitchen And an updated sound system (nice, but old stereo which took the old ipod connections. Not a biggie tho.

Great location right outside tram stop that goes to Spencer st station for skybus to the airport. Short walk to supermarket and lots of eateries at the doorstep. Kitchen is well equipped. Staff are friendly and polite especially Desmond, Clarissa and Stacey who fixed issues quickly and professionally. Was lucky to get an early check in and they have luggage storage if required.

Airconditioner stopped working after first night, but problem was fixed as quickly as possible. Could have been informed during check in regarding different surcharge on different credit cards. It was communicated via email but a reminder at check in would have been helpful.