The staff at the front desk were lovely and very nice, so upon arrival it felt like a very nice place to check in. The room itself was also fantastic! It was very clean and tea, coffee and sugar packs were also provided, along with a kettle and a small bar fridge (inside a cabinet) with some milk, which was an a great addition. The bathroom was also very clean and came with soaps and conditioners. What I appreciated the most was the very hot shower! It was so nice to jump into the shower to have a really hot shower after walking around the CBD all day, especially after getting wet in the rain. The provided TV was also great as it allowed me to screencast my phone and watch YouTube and Kick on the TV. The view was nice too, although limited due to being located at the side of the hotel. Highly recommended hotel! I will be back here again in the future even though I live in Melbourne South Eastern suburbs; it was just good to get away and not have to worry about going home with busy traffic after a long day in the city. Again, 10/10!

I usually sleep with a firm pillow at night and only soft ones were provided which resulted in me waking a few times during the night, so it might be good to provide some firm pillow too?

Rooms were immaculate ,modern ,newly furbished ,bathroom fascillities new and well present ,"Apelles" toiletries . Enjoyed our stay.unfortunately there is alot of Reno work and painting on the lift foyers. The pool was also closed for the repairs. The restaurant as a room is " tired"/ outdated. Room service food is excellent. The staff is very accommodating and went out of their way to make up for the builders etc.central positon."The Encore" bar and lounge is good ,offering discount on drinks with a daily "happy hour " .

The renovation work.the resturant appearance ,though the breakfast is good.

Grand Chancellor Melbourne: Perfect Location & Impeccable Service The Grand Chancellor Hotel in Melbourne has an unbeatable location! It's a short walk to Chinatown, theatres, the Greek Quarter, shopping, and those charming Melbourne laneways. I loved being close to the action but still having a quiet room for a good night's sleep. What made my week-long stay truly special was the impeccable service. Every staff member, from the concierge to the cleaning team, was discreet, and attentive, and genuinely made me feel at home. They anticipated my needs before I even had to ask – my room was always immaculately cleaned and stocked with everything I needed. I stayed in a Superior Queen Room, which was spacious, comfortable, and had a lovely balcony. Highly recommend the Grand Chancellor Melbourne for a luxurious and convenient stay.

My room was quite large and looked to be freshly redecorated. It was well appointed with a desk and chair and there were also two armchairs a casual side table. There were good block out curtains on the windows as well as sheers which helped make the room feel cosy and comfortable. There was a small private balcony off the room and although it was nice to have the door open and enjoy the fresh air, the balcony lacked visual appeal. It had a very large aircon unit sitting on it and the balcony floor was dirty and needed a fresh coat of paint. The bathroom looked new and was very functional. Overall it was a nicely appointed room that felt good to spend time in. The buffet breakfast was good value and there was lots to choose from. I also had dinner in the hotline night and it was also good value and very tasty. The location was excellent and very central. Close to China town and the Theatres.

The mattress needed replacing as it sagged on one side. Luckily I was by myself so I was able to swap sides. I mentioned it when I was checking out and the receptionist took note and promised it would be rectified. Otherwise the bed was comfortable. She was very apologetic and said I should have mentioned it before so they could fix it. I was happy with their response to the issue.

Great value for money! The pricing is reasonable, and the location is perfect, right in the heart of the city. I appreciated having a kettle, iron, ironing board, TV, fridge and a balcony in the room. It's an ideal place to stay if you’re spending most of your time out and just need a comfortable spot to rest, sleep, and freshen up.

I forgot my toothbrush and was hoping one would be provided, but unfortunately, there wasn’t one. It would have been a nice touch. Hotel slippers would also be a welcome addition. Additionally, the pillows were quite flat for my liking. Another concern is the lack of a lock on the inside of the door, which would help in feeling more secured.

Since we are sensitive sleepers, I originally booked a twin room with beds that can usually be pushed together. However, instead, we were given a room with a queen bed. When I asked reception (and then management) for a twin bed room, they gave us the option of either adding in a complementary spare bed for the duration of our stay, or, a room with twin beds from the following night onwards (as they were booked out of twins on the first evening), but staying where we were the first night, with the option to add a spare bed. The spare bed, however, ended up being so comfortable that we decided to stay where we were. The staff even offered us a free breakfast the following morning as the booking error was their mistake. Anyway, this level of service made me feel very positive about staying at Hotel Grand Chancellor and quickly turned around a potentially bad start to the trip! Also, upon leaving, we accidentally left a shirt in the cupboard, and for a smallish postage fee, the staff posted it back to us!

One of the things that attracted us to the hotel was its pool on the rooftop. However, this under renovation and unavailable the entire stay. We weren't told this until after we already checked in and had paid for our stay in advance, which I felt was a little cheeky. I'm not really sure if the hotel offered a discount for this issue, but anyway, we found and had other things to do in Melbourne. Also, despite one of the hotel's 2 main lifts being out of action, this wasn't a big issue, since it was the one that didn't take us to the floor we were on.

I travelled with my daughter for the Billie Ellish concert. Staff were very friendly and we received an upgraded room on arrival. We walked around the inner city with no issue and were close to everything including great breakfast places. Didn't eat in the restaurant, however got room service which was great. The only downside was the shower in our room, as it didn't have curtain, water would spray all over the floor in large puddles, hopefully they will fix this as honestly that was the only issue we had. Already planning another trip and will stay again!

Ideal location. Beautiful room, exceptional restaurant & bar & very, very quiet.. The lobby decor reminded us of more opulant times &, although our room had a very restricted view, what we could see was a lovely old church with a spire & some mature trees. Breakfast was the usual choice of Continental or full English, service was quick & the cooked food was well prepared. The quirky condiment sets on each table just added a sense of fun. The staff were very helpful & willing to explain the transport system & local points of interest.

The steps up from the pavement to the main entrance.

The staff, gym, the bar, the room layout and furnishings were all great.

As long term regular guests, we were disappointed with the room location, as it was on the corner end next to the lift. From our past experience, the sound proofing isn't great for this room, as guests from inside the room can be heard by people waiting for the lift. Not the best for privacy. The location of this room definitely wasn't what we were expecting, especially when we were told by reception staff when we checked in, that we had been given a room upgrade from the type we had booked. Very disappointing!

Convenience. Nice linen, clean, comfortable, great shower.

Whilst the hotel did apologise for one of the lifts not working, we as a couple 75 and 79 years old still had to walk through the restaurant, through 2 heavy doors to the lift that serviced our floor .. I think it was the lift that the serviced apartment people use….then through another door to eventually arriving at our room. It was like a rabbit warren…They put paper pages up to direct us! We did not feel we were valued guest! The room itself was fine… nice linen, clean, comfortable, shower great, modern. It was a small room and did not look like the one on Booking.com.