The room was very well designed and set out. We are on a medical treatment journey and the staff could not have helped us more. Having a large frig is essential for us. The plan being included is a bonus as you know what you are getting. It is right near Chinatown and the theatre area. Easy to get around. Very easy decision to support this recommendation.

The kitchen is functional but small. Great for most visits. Cushions on the couch is the only thing missing. So, that is it. Highly recommend

The room was clean, the rate was reasonable and the check out was neat. Customer support was good.

I faced issues with the access especially because I had to work until late and couldn't collect a new key while the staff was available. Customer support was good, but we had to stay outside for long in the cold at night. Also we saw the manager behaving rudely to other customers, which was really unprofessional.

Good location in edge of Chinatown & the Theatre District. Short walk to trams and train. Kitchenette handy, and there is a supermarket a few mins walk away. Plenty of good restaurants nearby (esp Goyza Goyza). Comfortable bed. Washer, drier & drying rack very handy. Staff were friendly and helpful. Would stay again.

Bath/ shower in my room has a bit of a step up, which could be an issue if you have a mobility issue, but I understand there are accessible rooms you can ask for. TV only showed free-to-air - when it is time upgrade it would be useful to have a smart TV to get things like YouTube or Netflix. Also, upgrade your internet! The reliability of the hotel connection was a bit hit or miss.

An excellent location, right in the heart of China town. Quick and easy pickup of ‘key’ from friendly reception. One bedroom apartment had a pillow-top king-sized bad and sliding doors to close off the space from the rest of the room and minimise any outside noise. Cooking was possible on a two-burner hob and using a convection microwave, but there are so many food options around that we did not need to use them. Adequate crockery, cutlery and cooking utensils. Good sized bathroom with shower over a bath - a bit of a step so if you need a walk-in shower it might be best to check when booking. Washer and dryer in bathroom with drying rack if needed. Very comfortable couches and chairs and a small desk. Lots of power points for chargers etc. The location is right next to the Chinese museum and you can almost see the glow of the footlights in the many theatres close-by.

Like most hotels the lighting was a bit low in the room and there was a bit of the usual early morning city noise of emptying bins from the alleyway. Closing the sliding doors to the bedroom helped mitigate this a lot. Tea and coffee supplies included 3 tea bags, two instant coffee sachets and 2 coffee pods for the machine and 3 jiggers of UHT milk. A few sachets of sugar. If you like more than that, probably best to pop out to Woolies Metro supermarket in Exhibition St or one of the many convenience stores to pick up extra.

Central location in Chinatown, close to transport, restaurants, theatres and museums. Apartment was basic but had everything you needed and was clean. I was spoilt for choice when it came to food - lots of Asian restaurants AND a food court nearby where you could buy reasonably priced Asian and Indian meals. Alternatively, if you wanted to prepare your own meals, there were nearby supermarkets.

Didn't have much of a view but that didn't matter as I was out most days and had the curtains closed at night.

Location was great and bed was comfortable,our trip was enjoyable

The room was very outdated furnishings were very worn,carpets werent vacuumed well,they were worn and starting to tear near bathroom entrance,dusty along skirting,shower tile grout needs cleaning or replaced,couch seats appeared to be replaced with a different couch and was hard and springy. garbage bag left in hallway outside a staff only room wasnt a good look and carpets needed vacuuming in hallways. Very loud bagging outside and trucks early in the morning prevented a sleep in.

Good location, the staff were fantastic as they offered friendly, helpful service solving all issues without strees. The room was clean and It was a great sized apartment, with a big picture window overlooking the square.

The bed was too soft and the couch was so lumpy and bad we couldn't sit on it. The arm of the couch and the table were more comfortable. The power was hit and miss with not all power points working and we had a period of time without power. This could have been due to the works going on in the apartment below us. The toilet flush was a bit sticky, with the button popping off occasionally and the water running. All minor issues, but with better furniture, it would have been an awesome stay. It won't deter me from returning if I can get it at the same great value.

I love staying here, this was my second stay and it was even better than the first. Super spacious, the bed was SO comfy, the staff are super nice and even the guests were all friendly! great location I felt super safe even late at night which is hard to feel as a young woman.

Shower actually has good pressure, the beds are unbelievably comfortable and I love the staff are so friendly. I felt very safe and comfortable.

It is a great location! Very convenient to the city and museums. Mostly quiet (except Saturday night). Liked having a desk and a table. Kitchenette was reasonably equipped but could have used some soup/ cereal bowls and a sharp knife, for example. Staff were very helpful and pleasant to interact with.

We thought the spa was too big so accessing the shower is awkward. Also we thought a 4 burner stove top was not very useful - 2 induction hobs would have worked well. Small hand towels would have been useful. More hooks in bathroom for towels and clothes would be good. Unsecured internet was a problem.

The check in was fantastic. The receptionist even wished me a happy birthday, and we were offered a complimentary late check out. There was a birthday card and a small gift in our room. The bed was very comfortable and the room had everything we needed. It even had a spa bath. It was centrally located, within walking distance to sporting events, restaurants and theatres . We will definitely stay here again.