The room was clean, the rate was reasonable and the check out was neat. Customer support was good.

I faced issues with the access especially because I had to work until late and couldn't collect a new key while the staff was available. Customer support was good, but we had to stay outside for long in the cold at night. Also we saw the manager behaving rudely to other customers, which was really unprofessional.

Good location in edge of Chinatown & the Theatre District. Short walk to trams and train. Kitchenette handy, and there is a supermarket a few mins walk away. Plenty of good restaurants nearby (esp Goyza Goyza). Comfortable bed. Washer, drier & drying rack very handy. Staff were friendly and helpful. Would stay again.

Bath/ shower in my room has a bit of a step up, which could be an issue if you have a mobility issue, but I understand there are accessible rooms you can ask for. TV only showed free-to-air - when it is time upgrade it would be useful to have a smart TV to get things like YouTube or Netflix. Also, upgrade your internet! The reliability of the hotel connection was a bit hit or miss.

An excellent location, right in the heart of China town. Quick and easy pickup of ‘key’ from friendly reception. One bedroom apartment had a pillow-top king-sized bad and sliding doors to close off the space from the rest of the room and minimise any outside noise. Cooking was possible on a two-burner hob and using a convection microwave, but there are so many food options around that we did not need to use them. Adequate crockery, cutlery and cooking utensils. Good sized bathroom with shower over a bath - a bit of a step so if you need a walk-in shower it might be best to check when booking. Washer and dryer in bathroom with drying rack if needed. Very comfortable couches and chairs and a small desk. Lots of power points for chargers etc. The location is right next to the Chinese museum and you can almost see the glow of the footlights in the many theatres close-by.

Like most hotels the lighting was a bit low in the room and there was a bit of the usual early morning city noise of emptying bins from the alleyway. Closing the sliding doors to the bedroom helped mitigate this a lot. Tea and coffee supplies included 3 tea bags, two instant coffee sachets and 2 coffee pods for the machine and 3 jiggers of UHT milk. A few sachets of sugar. If you like more than that, probably best to pop out to Woolies Metro supermarket in Exhibition St or one of the many convenience stores to pick up extra.

Central location in Chinatown, close to transport, restaurants, theatres and museums. Apartment was basic but had everything you needed and was clean. I was spoilt for choice when it came to food - lots of Asian restaurants AND a food court nearby where you could buy reasonably priced Asian and Indian meals. Alternatively, if you wanted to prepare your own meals, there were nearby supermarkets.

Didn't have much of a view but that didn't matter as I was out most days and had the curtains closed at night.

Good location, the staff were fantastic as they offered friendly, helpful service solving all issues without strees. The room was clean and It was a great sized apartment, with a big picture window overlooking the square.

The bed was too soft and the couch was so lumpy and bad we couldn't sit on it. The arm of the couch and the table were more comfortable. The power was hit and miss with not all power points working and we had a period of time without power. This could have been due to the works going on in the apartment below us. The toilet flush was a bit sticky, with the button popping off occasionally and the water running. All minor issues, but with better furniture, it would have been an awesome stay. It won't deter me from returning if I can get it at the same great value.

It is a great location! Very convenient to the city and museums. Mostly quiet (except Saturday night). Liked having a desk and a table. Kitchenette was reasonably equipped but could have used some soup/ cereal bowls and a sharp knife, for example. Staff were very helpful and pleasant to interact with.

We thought the spa was too big so accessing the shower is awkward. Also we thought a 4 burner stove top was not very useful - 2 induction hobs would have worked well. Small hand towels would have been useful. More hooks in bathroom for towels and clothes would be good. Unsecured internet was a problem.

The room was clean and roomy. The location is amazing for accessing the laneways of inner Melbourne. The bed was comfortable but a little soft for my liking.

I wasn't informed the reception closed for face to face at 9 pm the time I said I would arrive. My plane was late and we didn't arrive until 10 which I messaged to say at 8 pm. No one told me I would need a lock box code at theses time. It wasn't until I arrived at the property to find myself loocked out. After the initial panic disappeared, I rang the 1300 number (which was inside the property and I wouldn't have been able to read unless another tenant had let me in), it was quickly sorted. however, a head's up and provision of the code, would have made life mush simpler.

Excellent facilities in the studio apartment, with a very comfortable bed and a spa bath in the bathroom. Great to have a washing machine and dryer on site, too. And I was grateful for the capacity to open a window!

The view out the windows was not spectacular, being a brick wall of another building or two. But when you choose to stay in the heart of town, this is to be expected!

Very spacious studio and bathroom with a huge spa bath. Facilities exceeded my expectations for the price - in-room washer dryer with provided detergent, gas hobs and basic kitchenware/dishware for cooking and washing dishes, microwave on top of the usual hotel comforts (kettle, TV, iron, etc). Location is amazing in heart of CBD and Chinatown, but quiet and peaceful every night except for Saturday night. Very friendly staff. Unlike airbnb, Punthill provides daily housekeeping too. Overall, great great value for the price.

No receptionist after 9pm so need to get your requests sorted earlier. Beds are on the softer side. Rooms could use more lighting.

The hotel is in close proximity to everything, so many choices of restaurants, cafes, bars. It’s in an excellent location for public transport to reach all the tourists destinations. The room has a kitchenette plus washing machine & dryer which is so handy.

The bathroom is a little dated, however very clean & functional.