Large spacious room with balcony overlooking lake.Self serve breakfast range of options. Good location .Clean. Fridge was very useful . Comfortable large bed and seating area with 2 armchairs and 2 seats and table on balcony .Coffee machine in room and breakfast area.Good value for money. Good range of restaurants in Lee a nice historic town. Very large supermarket on edge of town .

Hotel a bit tired looking-eg broken fly screen repaired badly with tape. Cracked sink . Didn't interfere with comfort in any way..Breakfast area was a bit like a canteen. but again served its purpose .

My requirements were minimal. So I was in general very satisfied. I was mostly a morning coffee drinker with a donut/bagel/croissant and a hard boiled egg. The staff was very responsive, friendly and accommodating. The room was clean and nicely presented, and (except for one morning) was well supplied with the towels I required. The view was the parking lot, but I didn't stay in my room and the view in general was good as there was a wall(?) etc, abutting the roadway - not unattractive. I would be happy to stay there again should I return.

I was not attracted to the breakfast display, doesnt mean it met anyone else's expectations. I realize this is a separate venue; but I went into the restaurant to order some light Indian food. The waiter wanted me to order immediately, but I hadn't checked out the menu. Meanwhile he went about waiting on other people and never came back to me so I left and never went back. And I like Indian food and have had it numerous times.

We loved our stay here. The location is absolutely wonderful ---- convenient for all our outings and right on a lake. We had morning coffee and evening aperitif out on the balcony and watched a couple of spectacular sunsets there too. Hotel staff is exceptionally friendly. We had dinner all 3 nights at the restaurant in the lobby, Mint. Food was so carefully prepared with particular freshness and brightness in the spices and service was excellent. The automatic espresso machine in the breakfast was available 24 hours a day!

We would have loved to have a 2 door refrigerator rather than the mini fridge and we like a microwave in the room. However, we were able to use the microwave in the breakfast area. Breakfast offerings were not particularly appealing to us since we did not enjoy the egg/sausage/American cheese biscuit sandwich which was the only hot protein option. And, we would have liked to have had breakfast outdoors or with easier access to outdoors. It seems a missed opportunity to not offer that choice.

Sitting out on the deck and enjoying the view. Also like the ability to option maid service. The Mint Indian restaurant was outstanding. We would go back just to enjoy their wonderful food!

No one was at the front desk when we arrived. The only staff we had contact with worked in the restaurant and they couldn’t help us to check in. That was pretty frustrating! Someone finally showed up after a good 5 to 10 minute wait. The layout of our room created a privacy issue. If I was standing at the sink I was visible to the hallway if the door was opened.

The location was great. It's a dog-friendly hotel. The breakfast was nice. There's an Indian restaurant right in the hotel as a dinner option. And it was very quiet inside even though it seemed to be full.

The bathroom fan was extremely noisy and rattling. They were to look at it after we left.. The room was kind of tight around the two full-queen beds. There should be a nightlite in the bathroom. The price could have been a bit lower, but we had booked shortly before our trip.. Some plain cottage cheese would have been appreciated at breakfast.

This hotel is right on a lake and has a great view. The bed was comfortable and the room was clean. We were on the first floor and had a sliding door and a porch. We were lucky enough to have stairs that led down to the lake. The real extra special treat to this hotel is MINT, the restaurant that is attached to the hotel. If you like Indian food, then you will be very happy. It is arguably some of the best Indian cuisine I have had. You know a hotel restaurant is good when more than just guests go there to eat.

The bed was very comfortable, and the room was clean, but the furniture is a little worn. It provides a rustic feel, but it has a lot of dark tones, and might be ready for an upgrade, Don't let that stop you though. It is a great little hotel.

We liked our room and view. Staff is extremely friendly and helpful. We enjoyed a meal at the restaurant. Our room was clean and spacious, and the bed was comfortable. The location allowed us to easily access Stockbridge, Lee, Lenox, and Pittsfield.

The second floor hallway always smelled a little stale and a bit like we were entering a house full of cats. This did not impact our room in any way. Perhaps updated carpeting would help. Or just air freshener. We had two drawers in our chest of drawers that would not stay closed. It was no big deal, but it made us laugh.

It was set on a lake and there was a gorgeous view. It was in a quiet area. The building was historic, but the rooms were recently renovated. The staff was fantastic. It was one of the few places that does daily housekeeping, and you don’t even need to ask.

The breakfast what is similar to a quality Inn. If they had fresh fruit and bought some baked goods from a local bakery, they could take the breakfast to another level.

Reasonably priced place that accepts dogs all while providing an exceptional view!!! We enjoy the stay at the Black Swan with staff eager to meet the needs of all customers. The room is a good size, the deck was clean and semi-private, and the view was priceless!

Nothing that the hotel can do anything about. People talk loudly in the halls with fairly loud doors opening and closing at all hours. Yet, so outweighed by all that is so good about this property.

We only stayed for a night - just had to get away to recharge and this was the perfect place for it. Quaint little town, inn on the lake. We stayed in a king superior lakeview room and appreciated the whirlpool tub, fireplace and late checkout. The room was spacious, clean and quiet. We stayed for the Sunday lunch buffet which was spectacular. We did not encounter a lot of staff during our quick stay, but the ones we did were helpful and pleasant.