The bed was very comfortable, the TV was great. There were adequate outlets. The staff were very friendly and helpful. I liked the pool and hot tub. had to throw everything away after 1.5 days. The microwave burned a hole in my moist heat pack destroying it. The hot tub temperature was too hot....it wasn't functioning correctly. I reported it to the person on the front desk and he stated he would look into it. I was happy with his responsiveness to my concern.

When I booked on Booking.com it said I was getting a large King room and no sofa bed. I actually got a king room with a sofa bed, which made the room a bit cramped. The refrigerator and microwave were problematic. The "refrigerator" is more like a cooler and it doesn’t keep food cold. I had to throw everything away after 1.5 days. The microwave burned a hole in my moist heat pack destroying it.

Hotel room was lovely - large and very comfortable Staff pleasant on arrival Lovely breakfast with many options and it was great it was in the price of the room

Not having a bar or restaurant and you are not able to walk to restaurants / bars from the hotel - it's not in the middle of Lenox.

The hotel was clean, breakfast and food choices was perfect. Sitting area amazing, inside and outside. T try he staff all friendly and helpful.

Unfortunately there was a freak severe storm that passed through the area for only about a half hour. It left many downed trees and branches on the roads and caused a power outage on our strip of road and the Lenox Marriott lost power for about 5 hours in the evening. The staff was amazing, they supplied flashlights and lantern lighting throughout the hotel and stairs. Unfortunately we could not use the pool during that time. And we had refrigerated food that had to be thrown out for fear of spoilage. Besides that event it was a great stay.

location, newer hotel, very modern

I feel that the rate I was charged was excessive especially when a woman with no reservation walked in while I was checking in and was quoted a rate of $285 for the same night. I was charged $359 and with taxes that ballooned the cost to $401. That was disappointing as I have stayed at this hotel several times and always felt I got good value.

The friendly staff who turned on the fire pit outside, even though it was right after the rain. It was my friend's birthday. Made it more memorable for her.

The bed was too soft. Couldn't sleep.

The property was clean and front desk staff helpful and very accommodating. I would choose this property again when going to Tanglewood. Very convenient.

Nothing

The room was very comfortable

The refrigerator was too small. I would like a bigger freezer section. one elevator was broken the entire time we were there so it took longer to get down and out.

great condition front office staff great

Apparent blood stain on shower wall when we got there, and no housekeeping around to clean it up. The only cups in room were 2 paper cups for coffee. Housekeeping did not provide new cups when these were used.

The location, THE VIEW, the cleanliness, the housekeeping staff very nice, sweet & acknowledge you when passing by.

I know it's petty but the extremely small size of the coffee maker & fridge compared to other $300/night hotels was pretty funny. The weird shaped & small size of pool was also weird.

The king sofa room layout was excellent, the bed was very comfortable and in good condition, and the lighting options were better than in any other hotel I have stayed in. Most importantly, it had decent blackout curtains. A great place for a 5-day stay. Not all the services were available because of covid but the hotel did a good job in the circumstances. Location was well-situated for a fall trip to the Berkshires. It was newer inside and in better shape than some other hotels in the courtyard chain we have stayed at recently.

Only thing I would change is adding a few more dresser drawers, while the one provided was stylish it left something to be desired in practicality for two adult guests. A taller one would be appreciated for longer stays. But the closet was a decent size!