We always use the Best Western Plus Berkshires because we know it will be an excellent and reliable place to stay. We stay one night during Thanksgiving week so that I can visit with my first cousin and with an old friend, both of whom live in Pittsfield. Since it is my hometown we also visit some sights from my youth; and, this year we spent an afternoon touring in the Berkshire Museum.

Nothing we didn't like.

The property was easy to locate , there is plenty of parking, we were given a really warm welcome which is really appreciated. The hot drinks that are available 24/7 are a great variety and quality . The included breakfast is also pretty good. We enjoyed our stay.

We would always prefer non plastic cutlery and paper plates, but this is the norm in hotels in the USA.

It's a very nice hotel, we stayed at the whirlpool suite and was exactly what we were looking for, very private, very clean. The dining area had many healthy choices to serve yourself a good a breakfast and it was included with the rate so even better!

Maybe offer a great deal for a late checkout, specifically of the whirlpool suite. We would've considered it.

The breakfast was a good variety - there were cereal, muffins, eggs, bagels, waffles, juices, fruit. There was a dedicated staff member making sure everything was full. We went down the street for dinner to the Roasted Garlic which was a great little spot, helpfully recommended by the hotel staff. We had a suite which was a great fit for our family and everyone had a comfy bed and didn't have to share.

We loved having the microwave in the room, as well as the keurig machine. The breakfast was excellent with lots of choices, even a waffle maker. Also, was pretty quiet with not hearing noise from other rooms, etc.

My husband worked for an elevator repair company, so he noticed that the elevator didn't line up with stepping out, so he notified the desk clerk, so it could be serviced

Everything…. Kids loved the breakfast Thank you so much …will definitely return !!!!

Nothing really …. But would be nicer if you were closer to downtown Pittsfield…. but where it is located is actually fine … was visiting someone seriously ill in the hospital and was further than I would have liked. However, Crowne Plaza or whatever it’s called is horrible…old…. No parking… etc.

The Hotel was in a quiet area off the beaten path. I thought it was clean and pretty and well cared for.

There was grounds work being done at 8am right outside my window. There was a guy with a gas powered weedwacker 2 feet from my window. When I told the front desk about it while checking out they said they wished I had said something when it happened and they would have done something about it. I should have to tell them not to have equipment that people have to use ear protection with running right outside my window at 8am.

The location is central, we were going to a concert at Tanglewood. It is on a busy road and not scenic (e.g., you cannot walk and get a cup of coffee) but it is close to things. The property was clean and the staff were extremely nice.

The place could use updating especially the bathrooms but for what it is, it is a good value.

Location is very good for me, near my relatives’ house.

The breakfast area is clean and well cared for. The breakfast itself was a bit underwhelming. There were ample selections but everything was cold and undercooked.

The staff were excellent, very, very nice and accommodating. Room was spacious. Good value! Toilet paper was terrible lol and pillows weren’t great, but overall 8 out of 10. Great price for what we got.

Toilet paper and pillows.