Staff was fantastic. Everyone was very friendly. Breakfast was simple (cereal, oatmeal, muffins, bread, eggs, pancakes, potatoes, biscuits & gravy, Juice and milk). Highway access was easy, lots of restaurants and supermarkets in the area. Short drive to Franklin historic area and downtown district. Very quiet for a motel. No loud neighbors walking by the rooms.

We had 3 rooms, and all had a musty smell to them. AC worked too well. Went from warm air to super cold quickly. AC units were very loud. 1 of the 3 rooms didn't have a microwave or desk chair like the other 2. TV reception was horrible. Gave me flashbacks to 80 antenna tv. Gym was okay, weight equipment was subpar but the cardio equipment was new and in good condition.

For the price and location it's a great place to stay

I didn't like that at 830am their staff was going door to door letting their selves in. I was about to approach my door as she was unlocking my room when I questioned her she just asked if we were staying or checking out. I let her know we would be checking out AT 11 because that's what I paid for!! I watched her continue down the way openable the doors and going in. The neighbor came out and thought it was me...I pointed so he could see her doing it. He was asleep and she woke him up but didnt even speak! The beds are right inside the door!!! This is an invasion of privacy! They could have walked in on ANYTHING!! At 11 this is acceptable not 3 hours before checkout!!

The property was a close proximity to nearby restaurants, Starbucks, Publix, and a Kroger just a few blocks down the road.

The 1st night at our stay, the refrigerator didn’t work too well and not getting cold at all. So, one of the front desk staff members were notified by my husband they let us switched over to another room (which was very nice of them). Also, there is no microwave in the rooms and if you wanted to heat up food, you would have to go to the lobby to use the microwave (which I never used it during my stay). Overall, not too bad of a property. The staff members were very nice and helpful and the Asian lady at the front desk was very sweet!

the rooms have been updated, walk-in shower to replace tubs. 'Old people' toilets, you sit high, no longer have to bend near the floor. The breakfast is standard but fresh and abundant. The check-in rep has been there forever, for the past few years we have stopped here. I have the greatest respect for him each time I see him. He is by himself, he handles the busy phones, the long line of customers all arriving at the same time with a smile, multi tasking, keeping cool headed. He is exceptional.

With all the money they spent on renovations of the rooms, they could have spent an extra $50 to replace the bathroom doors, everything else was very well done.

Free breakfast, value, comfortable, amenities provided in rooms

There was a cricket in our room one night. We finally found it and killed it. I found another bug under the air conditioner dead but not sure what it was. The morning we left there were tiny ants all in the toilet in the doorway. There needs to be some weather stripping put on the bottom of the door. Room 143. We have stayed here two years in a row and plan too next year also.

Welcome exceptional. Very clean. Bed extremely comfortable. Bathroom modern. Nice amenities. Only reason don’t give it a 10 is the fact rooms open onto parking,not interior hallways so not as quiet. Didn’t have a chance to experience breakfast but it was offered. Noticed nice play area for children. Good value.

Cleaning staff did not coordinate with front desk. They entered our room twice before we checked out and long before checkout time.

The rooms are very clean and comfortable. Location is excellent and near several restaurants and grocery stores. Staff was very pleasant and kind. The only issue is that there are no elevators on the property, which makes it hard to load and unload. However, overall this is an excellent property to stay at and I will definitely rebook! Very pleased! Next time I’ll just request a first floor room. Definitely recommend

The staff gave me a room which was close to the breakfast area and as a single woman visiting from the UK made me feel very safe. The plastic cutlery and paper plates were a bit of a shock from metal and ceramics. However Eduardo's scrambled eggs on the buffet were some of the best I've had and the toaster actually managed to toast quickly and properly. Lovely staff.

Paper plates and plastic cutlery

The breakfast included protein options to accommodate a diabetic traveler. This is important. Chatting with fellow travelers, they confirmed how nice is was to have a choice beyond carbs and sweets. THE WOMAN maintaining the very busy breakfast area WAS WONDERFUL! We watched her hustle and keep the food up to snuff, the heavy coffee carafes full, the serving area clean and the tables cleared quickly to be available for the next flood of hungry travelers. Job well done.

The bathroom was tiny (but clean.) It was impossible to use the bathroom in the night without waking your roommate because the light had a roaring fan on the same switch. If I had brought a small nightlight, this could have been avoided.

The location was great, the beds were very comfortable. The room was pretty clean, with the exception of a La Croix can left behind from someone previously. It was very quiet, despite being close to the road, and made it easy to sleep. There’s a playground for kids, so it’s super kid friendly, and the pool looked really nice. The parking was abundant, and very spacious. The showers were hot, and had great pressure. Check in and check out process was simple. Breakfast was pretty good, with a pretty large variety to choose from.

There was nothing my mom and I really didn’t enjoy about this hotel.