The breakfast，especially the fresh fruit，was delightful．　The view of the mountains from our room filled my husband and me with a sense of contentment and tranquility，making our stay feel even more relaxing．

The brother and sister are both funny and very cheerful, creating a warm and lively atmosphere. The young boy was especially great company during my stay. They went above and beyond by giving me the best room to make up for the bike trip, which didn’t go as planned. I really appreciated the gesture! The location is fantastic—close to all the hustle and bustle of the city—and the food is delicious too.

There’s no lift from the ground floor to the first floor and from the fourth floor to the fifth floor, and I wasn’t assisted with carrying my luggage. If you have multiple bags, it could be challenging to carry them all the way up.

Location was great and staff/ management is very welcoming. We had a good time in Sapa Hills Hotel. Value for money is good, rooms are big enough and clean. Housekeeping does a great job as well as the rest of the staff. Since I got bored a bit about the fried eggs, I asked for scrambled eggs and got it promptly and with a good taste.

Breakfast gets boring after two days if you stay a bit longer because it's always fried eggs and kind of the same sausages. The only change was fried rice to fried noodles and back to fried rice and the juice changed. It was quite cold in the breakfast room as there is no heater in winter time.

Our stay at Sapa Hills Hotel was truly exceptional. The location is fantastic, just a short walk from the city center and all the major tourist attractions. However, what truly sets this hotel apart is the outstanding service provided by the team. Van Thanh was an excellent host, offering helpful suggestions on local sights and always greeting us with a warm smile. Every member of the staff we encountered was genuinely kind and welcoming, though I regret not remembering all their names. If we return to Sa Pa in the future, we will definitely choose this hotel again. The breakfast was also delicious and added to the overall experience.

We had two rooms and one of the rooms didn't have any windows. I find it very odd to have rooms without windows. There were no natural lights coming into that room.

The room came with breakfast and although the selection wasn't a lot but they were sufficient; there were fried eggs, sausages, white bread, pancakes, noodles and fruits. It would be better if the hotel gave us butter instead of margarine which I didn't use. The room is quite spacious with a small balcony and clean. The hotel's location is very central with many shops and restaurants close by. You can walk to Sun Plaza in 10 minutes.

We booked a mountain view room but when we checked in, we discovered that we were given a room with partial mountain view which did not match the photos on the booking site. After voicing our dissatisfaction, the hotel staff finally made some adjustments for us.

Amazing views from the room. The staff were so friendly and knowledgable.

1. I very much like top 5 th floor Mountain View room with balcony . The view is stunning . 2. I like the room and its facility . Room is big , neat and clean . 3. I like the breakfast as being I am vegetarian many options are available and it’s good breakfast though items are limited . 4. The behaviour of reception and all hotel staff is very good . 5. The hotel is at very prominent location and near Indian restaurant.

1. They not kept drinking water in room . On demand they provider but I recommend that it should be provided in room as must obligation in room stay and getting on demand is never thrill us . 2. They did not extended even half and hour also as late check out which is manageable being check in time is 2 pm only. They should be more courtesies to guest. 3. Liberal behaviour is always asset and welcome by guest . 4. T V is not working though it is in room . What’s the use . On reminding management they never tried to correct it which means TV channel are not subscribed either or this problem persist from long time . Please note that you had shown TV as facility and it should work. But all these points are never impacting rewarding them high rating as I made all these as suggessions .

We recently stayed at Sapa Hills and was incredibly impressed by the hospitality of the hotel staff. The hotel managers were exceptionally kind, ensuring all our needs were met. Even the newly hired employee was attentive and friendly. Despite not speaking much English, the staff made a great effort to communicate with us and continuously checked in to make sure we were having a wonderful experience. Their dedication to guest satisfaction truly stood out.

While I thoroughly enjoyed my stay at Sapa Hills and appreciated the outstanding hospitality of the staff, I did wish the buffet breakfast had more options. A wider variety would enhance the overall experience and cater to different tastes and preferences.

I love the hospitality. There were some miscomminications about the early check-in, but it was settled well. The hotel staffs has been nothing but nice and helpful. They gave recommendations without being pushy. We were allowwed to wait for the shuttle bus pick up at the hotel, even though it's way past our check-out time. They thanked us and sent us away with good wishes. Such sincere and genuine gesture. Special thanks for Minh who accompanied us til the bus arrived.

It's not a big deal but quite inconvenient for us when we arrived, hoping to get some rest, yet the room was not available for early check-in as promised.

This is a good value for money hotel. Plenty of attractions, eating, nightlife around. A short walk to the town square, Sapa Station and the lake. We had a balcony room on the third floor, so overlooked the street and we also had mountain views. Breakfast is adequate, not a lot of variety but plenty of it. Wifi is pretty good strength, with the occasional brief outages. The staff are super friendly and very helpful. Definitely will stay again.

Only a minor irritant, but the mattress was very soft and moved around the bed base.