Lovely staff, breakfast good and evening meal ok. Turning into the hotel was disappointing.The building looked empty, tatty and un -inviting. It was much better as we drove around the back. The flowers around the door were plastic and looked tatty. our room was clean and comfortable but the windows were dirty. The spa staff were kind and helpful. We enjoyed the mud/steam room. The massage was very relaxing and the jacuzzi was nice but overhung by trees that dropped their leaves into it. The area around the jacuzzi could be improved. Overall, the hotel was in a great location, just needs some TLC x

As above

Lovely location and the room was clean and set up for our baby and the fuss was nice.

One member of staff at breakfast and she did note come across as friendly or polite. I asked if there was a high chair available or when I could get one and the lady huffed and told me to wait. She sorted a few other people then said aren’t you sitting down, what are you waiting for to which I replied, a high chair. She again said hold on and sorted a few more people out and we eventually got the high chair. It wasn’t clear how to get tea/coffee and with the woman’s touchy attitude people she was getting more frustrated with people asking questions like the plates had ran out, breakfast items had ran out, no cups, bread ran out, it felt like an inconvenience asking for these things to be topped up.

Easy to find just off A1, good location to split long journey home. Large car park. Spacious double room on ground floor. A very good walk-in shower, room clean & comfortable. Bed was lovely and soft, wonderful duvet. Had dinner, bed & breakfast deal. Excellent value for money. Carvery style dinner, nothing exotic but very tasty food. Breakfast was a buffet style, again standard choice but very edible. Staff were friendly & efficient. All in all we had a very enjoyable stay to catch our breath before the next long drive.

Cant think of anything we really didn't like. A better quality of loo roll would be good.

The room was good 2 chairs and television a little on the small side but adequate. Tea and coffee making facitilties were available. There was a bar and restaurant in the hotel. the hotel was easy to find but a little out of the way.

I was not impressed by the carvery or the service for the carvery. There was only a choice of turkey or beef and it had been there for a long time. There were insufficient vegetables and no sign of them being replenished. The yorkshire puddings were burnt and overcooked. The soup for starter was good. On hindsight we should have had a la carte.

The staff was super friendly and brilliantly helpful. We were at a wedding and a few staff members who all went that extra mile. 1 was a lady on reception ( I can't remember her name she was on Fri +sat) 1 lady, who was in the bar and in the function room she was amazing. I think she was called Jax. She was very kind could tell I needed that little extra I have was classed as hidden disability and it was as if she know always laughing with me pointing thing out to make it easier on me walking about. Then she was one to take our order from the noisiest table in the room, and she had a quick answer and a laugh with all on the tablet she needs a gold star 🌟 1 young lady on bar at night very young look baby face putting up with a bunch of loud but fun lot he did great.

The beds are a small double and hard so are the pillows 2 nights and I didn't sleep 😴

The cleanliness was really good if you wanted anything they did the upmost to sort it. And did get us whatever we required if possible. The timings for people on overnight stays and exclusive use of spa don't have much time to fit in eating the food and attending a treatment without rushing even on first sitting at 6.30pm so it's OK saying book in 90 minutes but my niece whose 18th it was missed half her treatment as we hadn't had a dessert we had her birthday cake to do but if we had she would of missed it altogether so 50.00 for half treatment due to masseuse finishing is a rush job my nice had to run to the room and mis cutting cake due to this

The chef saying what the f.... because I asked him if alcohol was in the chicken casserole dish at the carvery. The snooze lounge was cold Steps up to hot tubs and no grab handles not very mobility limited friendly.

Selection of food at breakfast was good - cooked breakfast, range of cereals and dried fruits, yogurts, toast and croissants. Room was very nice. Coffee tray replenished well with biscuits and coffee. Would have liked chamomile tea bags to be replenished as well.

On our second morning at breakfast, two of the coffee cups were quite dirty inside. Hoovering just by restaurant as we sat down to eat(this happened both mornings at 8am) The shower was not cleaned when the safety mat had been lifted up. Round the edges of the bathroom was a little grubby. The shower kept running slow every few minutes No new shampoo or soap or toilet roll left for second day Carpet not hoovered It would have been helpful to have the menu for the restaurant on our arrival so we could choose whether to eat there or not. The bulb in one bedside lamp was not working No toilet brush

The staff were friendly and helpful and any problems quickly.

We paid £25 to upgrade our room only to find that you couldn't sir on thd toilet sear because it moved so much, one of thd bed side reading lamps didn't work, when I sat in the bath I could see black gunk around the overflow outlet which I cleaned with a wet wipe and when my husband had a shower the seal on the glass panel leaked and soaked tge bathroom floor. A lovely man came and tightened up the toilet seat. Two other men brought us a working lamp and took the other one away.

Check in was nice and efficient, the hotel is spending money on modernizing and while it's not fully there yet it's pleasant. It's not far off the M1 so it's good for travelling and it was excellent value for money.

Well it didn't bother me but money is being spent on some things to get the most bang for the buck so if you're looking for a modern straight line experience you might not like it. I liked it and found it great value for money.

Friendly staff in dining room and spa facilities Delicious afternoon tea Lovely room BUT far too hot and unable get air in properly due secondary glazing that only slid open partly

Reception staff didn't acknowledge you when you stood there + twice we tried reception there was only 1 staff member and they were on lengthy telephone calls - didnt make us feel welcome at all However the breakfast room staff and Spa staff were very welcoming and helpful