Easily accessible and great polite, friendly staff.

Loud children in the bar at 11pm running around. Also I asked for a wine menu/price list and told they did not have one available. I went for a house white then shocked when I later went to pay and told it was £40. This was far more than I would have been happy to pay. On arrival, the room was cold so I asked if the heating could be checked. I was told they would check it and if an issue, they would provide some portable heating. This was not checked or provided as promised.

Rooms clean, bed comfortable lovely staff.

Food quality has gone really down and over priced, never had a bad meal until our recent stay and they made the staff take off her service charge (which was optional anyway) when we complained. Spent £80 on three drinks, two starters which were supposed to charcuterie board but was just cheap Salami and 5 slices of pickled cucumber. A pizza and chips, salad and chips which were burnt on top. We feed back about the food and got complimentary breakfast which is a bonus but wasn't the point in feedback. Really gutted as had good food here previously. Pillows are too soft they gave us neck ache, just go down to nothing when lying one them.

Position,lovely breakfast,friendly bar staff.

Sink in bathroom very dirty under rim.No toilet brush.Only one biscuit each for two nights and only two teabags.

Great location, very central to city centre. Staff friendly and helpful. , offered plenty of recommendations for things to do with the kids. Bathroom equipped with shampoo, conditioner, shower gel, hand soap, and body lotion. Pump wasn't working on shower gel and staff fixed it straight away. We were very lucky and had great view of the castle.

Room was a bit warm and we struggled to change the temp on the controls. If I'd been staying any longer I would have asked staff to help. Also a low humming noise in room, noticeable at night when trying to sleep.

Friendly and informative receptionist, Charlotte. The room 305 was ready early, organised a fridge for our oat milk. Fully explained what services were available and how to access them. Our room was clean and comfortable to a high standard. A wonderful view over looking the Clifton Tower. Windows are small and keep them closed at night as the laundry lorry comes quite early as well as bin collectors etc. Blackout curtains were great. House keeping everyday to tidy and restock tea and coffee facilities, and a request to reception for more milk when required. There is a fitness room with lots of machines if you are so inclined, for us a lovely walk through to Shambles market for breakfast before the days activities was less strenuous. We had a lovely ala carte meal in their restaurant which had great choices and cooked very well. Although there wasn't a list or prices of cocktails, I was able to get a couple of my favourites. Staff were ALL very attentive and smiling and would happily recommend this Hotel for a very pleasant stay.

Location is perfect.. clean, breakfast was lovely plenty of choice and lovely restaurant area !

Booked through booking.com and there was mention of parking facilities but didn’t state you must reserve space before arrival. On arrival had to park in another car park until 5pm when there “maybe a chance” there’s a space.. meaning me paid £30 for the night plus £15 for a few hours.. wasn’t happy! Apparently u need to call the hotel direct before hand.. shower gel was empty.. not ideal but not end of world

We arrived early meaning the room wasn't quite ready, however we were allowed to leave the car on site and head into the centre before returning later to check in. Staff were very friendly when we returned getting us to the room in no time at all. The room itself was fantastic, very spacious, comfy beds and exceeded our expectations. Used the gym whilst there, that was kept very clean and the equipment was very good. Breakfast had lots of variety and was fresh, big fan of the cooked eggs options. Overall a very pleasant stay in a lovely location, would certainly return in the future

No complaints at all, everything for us was fantastic

Clean, extremely comfortable room, great breakfast, helpful staff and close to all amenities.

Got back from the theatre at 10:30. Fancied a wee night cap but the bar was closed.

The hilton was close to the city centre only took 5 mins to get there. The valet parking was good but £30 a night was expensive for the 3 nights. Was pleased to be able to open the window for fresh air.

We were in room 138 and each morning was woken to the bin lorries emptying the glass bins and so was noisy. Breakfast had a good variety, but we both found the English breakfast cold. It looked like the heat lights were on over the food but serving dishes cold, no heated plates to put food on.

Room was lovely albeit small and small window view of Castle Hill but was nice and clean and lovely and relaxing , Breakfast a great choice just lovely really enjoyed that , and nice and roomy restaurant the only thing I would say no hot plates for the breakfast so it went cold very quickly. We travelled by train so a bit of a walk but once there was a good location to the shops

no hot plates for breakfast and no cafetiere for the coffee so never as hot out of the machines. Also the price I thought for the room was over priced for what it was, being it was January and out of season and a small room.