On arrival we couldn’t check in so early so we were able to drop in our bags in a stored location, we were then able to go explore for an hour. Reception was so kind and said come back in an hour to check to see if your room is ready. We didn’t expect it to be ready so fast, as we had an early flight but within the hour it was ready, we came back to the hotel and could check in so we were so happy about that. The reception was extremely helpful and answered all question and booked us a 4:30 am taxi for us which was also very great. Room service was excellent and the cleaner also very good! Bar staff was very good, we had the guy serving us most of the time and we can say he was a very great guy, great vibe and made the stay better, not only was he making ordered for downstairs but he also brought the drinks to the room for us. The look of the hotel inside is beautiful, rooms are beautiful and I did ask for a beautiful view out of the window and a bath and they did exceptionally well with this request and we were extremely happy! It is an easy walk anywhere or a small walk for a taxi and is a great location. Inside you do have beautiful rooms, a beautiful chess room that we made the most off, a small restaurant and a gym. We come to this hotel to spend our 7 year anniversary and we loved this hotel and would come back and recommend this to others!

We did have some trouble with the placement of the mirror above the desk, this was because it was placed in a way where the climate control would reflect the light to your eye when you were sleeping, we both did get woken up a few times due to this.

The hotel is in a great location, you can choose whether you want to go on foot because everything is within a 5 to 15 minute walk. Taxi is available next to the hotel with reasonable prices. You can decide to go with a small electric car that will take you to the places you must visit while you are in Krakow. You can also ride through the center with a beautiful white carriage where friendly ladies will drive you as if you were from the royal family. Across the street from the hotel behind the beautiful Synagogue is a small Express store and it is open 24/7 if you need something you can always buy. Hotel Garni exceeded all my expectations, the reception is extremely superior, very friendly and will tell you any information if you ask them. You can arrange a visit to Auschwitz with them, where you will be transported from the hotel and back. If you are leaving early in the morning, tell the reception and they will prepare a lunch box for you. Very good organization regarding going to Auschwitz. The staff in the restaurant is very polite, very professional and smiling. They will talk to you if you want. There is a very good selection of wine and beer. The rooms were very clean and tidy, the towels were changed every day, the bed linen as well if it was a little greasy. The room is spacious and has a wonderful view, you can open the windows yourself. It is very comfortable in terms of the temperature in the room, and you can regulate the ventilation or the heating intensity yourself. The room has absolutely everything you need and it is very peaceful and quiet during the day and overnight, the insulation is superb. The breakfast was delicious and varied, there was never a crowd when we arrived and you could have breakfast from 6:30am. The hotel shines as clean as it is, it has 2 elevators and wonderfully clean toilets on the ground floor.

Only if the pillows were a little fuller it would be perfect.

Great location, good sized room, good shower with plentiful hot water. Pleasant, reasonably priced bar with green outdoor space and friendly staff. Beautifully clean, excellent air conditioning, good WiFi throughout. Generally very quiet, but see comment about doors. Comfortable bed.

Curtains in bedroom did not keep out light in the mornings, really poor blackout, and with a full length mirror opposite the window it was far too bright on both sides of the room. Permanent low level lighting in the bathroom we could not work out how to turn off, again, too bright. Two single duvets, two rather meagre pillows. Lots of choice at breakfast but we felt it was very expensive, for what it was, with the world’s slowest coffee machines.

Property was nicely decorated & in a good location.

There were stains on the carpet which look like it could have been sick. This is not something we would expect from a 4 star hotel and mad us feel quite uncomfortable.

The hotel was incredibly clean and fresh, with spacious rooms and excellent air conditioning. The staff were very friendly and helpful throughout my stay. They arranged a taxi for me to and from the airport - although a bit expensive, the car was luxurious, the service punctual, and the driver very pleasant. The staff gave me excellent restaurant recommendations. The overall atmosphere felt safe, secure, and comfortable. The room featured a smart TV with Netflix login, which was a nice touch. The location was perfect for exploring Krakow. The hotel was modern, clean, and well maintained. They provided one bottle of water each day, the daily refill was a very nice gesture that I appreciated.

The mattress was a bit too soft for my liking; it sank in the middle creating an uncomfortable dip. The door security was minimal - I don’t recall a safety chain, and if there was a peephole, it was positioned very high and not practical.

Following reading many amazing reviews on this property, I am happy to report I was certainly not dissapointed. The hotel was in a great location conveniently placed for everything you could wish to see in krakow and was spotless throughout. Our beautiful room which contained everything you could need during your stay, including hair dryer, bathrobes and slippers was cleaned daily. Reception staff were always around to please and as our return flight wasn't until midnight, we were able to leave our luggage in a secure room after checking out which allowed us to be able to enjoy the final day without having to lug bags around. Would I stay here again? Most definitely, in fact, we are already planning our return visit. Keep up the good work guys.

My husband decided to purchase a coffee in the bar area and after checking my bank statement, I found it to be quite overpriced. Other than that, I can't think of anything.

The staff in Garni Hotel was very friendly and helpful, whatever we asked for they helped us with. The rooms were very clean and the bed was very comfortable. The breakfast bar had a really broad variety of food, so it was easy to satisfy anyone's requirements. The hotel is situated in an excellent location in the heart of Kazimierz, it is a great spot to start your sightseeing, weather you want to stay local or go around old town and see many of Kraków attractions.

One thing I didn't like was the bathroom in the family room. Very clean, pretty big space, but weirdly, with the bathtub, and shower in the bathtub rather than separately. It was not very convenient for an elderly person to walk into the bathtub to take a shower. The bathroom is very spacious, with fully empty corner, which could easily accommodate a small shower cabin beside the bathtub, so that there is a choice based on everyone's preferences.

Very good hotel. Big and clean room. Great soundproofing from the street noise. I am light sleeper so it was very valuable to me. Curtains are black so you are not waken up by early sunrise. Good breakfast. It is the same every day but there are a big selections of food. Great location. A lot of cafes nearby and in the middle of sightseeing places.

Coffee is very bad at breakfast. Bolt taxi cannot arrive to the hotel. You need to walk 4 minutes to the pick up area. It was not a problem to me but if you have lots of luggage it may be not convenient.

Very good location, calm and beautiful rooms, terrific interior design. Breakfast is awesome! Parking is for extra cost, very tight and uncomfortable garage, difficult to drive out. With a bigger car you will be struggling.

Our room was not cleaned up daily, they forgot about that which is annoying in a 4-star hotel. We ran out of the liquid soap and it was not replaced as the cleaning staff did not visit our room. While our journey was coming up the hotel was trying to block my credit card with the full a amount of our stay. The reason I booked this hotel was that there is no need for pre-payment so this permanent and pushy experiment to block my card pissed me off. I did not come across such a “business practice” before. To block one night is okay, but the full amount?

Room is comfortable stylish and well designed. Finishing details are all present and much appreciated 👍

I booked the only room with a balcony for the sole purpose to get out and smoke a cigarette. However, we learnt that a No Smoking policy is in place even on the balcony outside. We were the only room with access to the balcony and though I saw windows from other rooms facing out on the balcony, we would never smoke with other people's windows open and disturb others. If travellers staying in the room with a balcony are not allowed to use the balcony than remove it from your amenities. To add insult to injury there were no chair/s or table on the balcony. I will never book again at this hotel.