We had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

Wasn't happy when I asked where the free breakfast was served & the clerk said I'll check. See then told me we didn't get the free breakfast after checking her computer I wasn't happy When I booked the room it was advertised free breakfast. And then of course when we get there no breakfast. Guess we won't be booking Hilton properties any time soon. Also I don't know why you don't offer queen size beds

The Staff was very friendly and helpful. I forgot to bring hair tie and receptionist was kind enough to offer me one of hers. The rooms were clean and spacious.

The plumbing makes ALOT of Noise when you or a neighboring room turns on the shower 🚿.

If you are familiar with US domestic travel, then you are probably aware of the various US hotel chains out there that range from super budget to super premium. Doubletree by Hilton I would say is somewhere in the middle leaning more towards premium. This means in my opinion a hotel property that offers rooms that are clean, beds that are comfortable, bathrooms with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool. The Doubletree property at Arlington Heights, Chicago meets all of these and at reasonable rates. Parking is also ample, and if you don't want to eat at the hotel, there are restaurant choices nearby, and there is a Denny's right next to the hotel parking lot. And the free cookie upon check-in I thought was a nice touch! Good job Doubletree!

I stayed at Room 328, and sadly, the sink in the bathroom needs de-clogging. Also, I found it strange that there wasn't a mini-fridge in the room. I would have given them a higher rating if it weren't for these.

Breakfast

You over charged me, and I understand incidentals, but it was $150 more than the the price I was quoted. The girl at the front desk said I dunno and couldn't care less. I will be requesting a partial refund because that was upsetting

The pool area was the best hotel pool area I’ve ever been to.

I didn’t like that some guest don’t get the complimentary breakfast depending how they booked. We booked with Booking.com and received vouchers for it. Whereas my family that stayed did not. The Elevators are kind of sketchy and worked intermittently. The hallways are long and kind of confusing.

I was greeted with professional courtesy. I was not told there was no contentnental breakfast as some brand hotels include. When I asked the staff sent me in circles as if they didn't know. Terrible service.

Knowledgeable staff.

I was there working, served the purpose and everything went well.

Overall my stay was good, however some of the front desk staff ladies are rude sometimes. Felt like they were not willing to help.

Very helpful staff

I booked Here partly because the gym looked good But some of the equipment, such as the bicycle, was broken and there was nobody around to show me how to adjust some other stuff.

The Bed was comfortable . Room had a good TV size. And the complementary cookies were a good touch.

Asked for extra pillows, didn’t get extra pillows. Windows and curtains weren’t very clean. Not many towels

The rooms are great, clean and the beds are really comfy! There are also a lot of markets and stores nearby. The staff is really friendly and will provide help/tips on how to get around