Good

We are international travellers. In my case there was some bank issue with credit cards hence all my cards were not operational. Requested for accepting cash to attend the issue next day morning. But hotel doesn’t have provision for cash for such emergency. From 22.00 hrs till 1.30 hrs I was stuck at the check in till I woke up a friend of mine in USA at night to get his card charged for my stay. Hotel staff were very sweet to me but helpless due to the rules.

Location of the property made it accessible to the sites and sounds Arlington Hieghts. Staff are welcoming and so their best to provide you with comfort.

Unfortunately, there was a banging noise in the rooms above (appears to be repair work). This was reported to the reception and no one got back to me. Endured this until I slept off having to use white noise.

Very modern and new very clean the interior design so beautiful the room is your bed. Everything the bathroom

The street entrance

The staff was very friendly and helpful. The rooms were very clean and the hotel was beautiful.

Nice affordable place 15 min drive from O’Hare

Clean, new, great staff, beautiful rooms.

Andy at the front desk was exceptional.

Everything was clean, lobby and room. Staff was friendly and professional.

(1) Shortly after we unloaded our luggage in the room, Lady Bugs starting arriving! We must have awakened them, for they began showing themselves and were found dead and alive around the windows and curtains. After we asked for another room, and before we moved out, the bugs were congregating around the lights above the bed and falling into the bed. (2) Their appeared to be only one staff person on duty, and it took a good long while for that person to find us another room and check it out and ensure no ladybugs. The second room had no lady bugs. (3) The motion sensitive bathroom light timer was not set correctly. It was located on the other side of the toilet area, and after sitting on the toilet for about a minute, the bathroom lights went out! Additionally, the same thing happened when in the shower. The bathroom lights went out after about a minute. In the morning, the staff person said that there were problems with the bathroom light timers and noted that a maintenance person would have to come into the room and adjust the timer. This was a very negative experience.

It was spacious and very very beautifully designed and the hotel provided lots of things thoughtfully. It was finally a 4star hotel that was super clean. I wanted to give this hotel 10 stars but …

The walls were not isolating the noise and it was impossible to sleep because my neighbors were talking the whole time even at 5 am. It was also far away from Chicago which was not the hotel’s fault but if someone wants to be close to city this is not good.

Very nice staff. Very clean. Good location.

Very loud. Little insulation between rooms and between floors. Extremely loud fans in the neighboring bathroom drowned out my TV for 1.5 episodes of Forensic Files.