Comfy bed, dated but clean, staff friendly, breakfast was delicious and included in price. Also had Sky TV, free wifi & tea/coffee making facilities in room. We stayed on a Saturday night and were contacted by management to advise about live music until early hours, it wasn't as loud as we expected and didn't disturb us much at all. Great price and central location too!

Cannot fault for food and cleanliness. Like many older properties the maintenance is a constant challenge.. eg toilet roll holder badly attached and falling off,broken window pane in bedroom temporary fixing. The stairs,narrow and steep were a challenge not expected. There was a stairlift to the first floor. Safety was good with key opening doors to each floor. Parking is first come first served at back of property.limited. Friday nights disco until 2 am. I had been informed prior to visit and it did not invade my room on the top floor with my earplugs! Staff very friendly and keen to help. First impressions of this high street hotel were a bit daunting for a lone female traveller as entrance bar and restaurant male drinkers dominated. No help with luggage to top floor up those stairs either. However I found the whole experience very good...thankyou.

If had known stairs so steep with no help I probably would have booked elsewhere

The location was brilliant. Right in the centre of a cute little town. The staff were absolutely lovely and the included breakfast was huge

They let you know, which is much appreciated, that on certain nights there is a live DJ and it will be loud. It was much louder than we anticipated but a pair of earplugs fixed it

The location was great for me as I was meeting relations who live in Chard. The bedroom, bar and facilities were clean and tidy. Breakfast was cooked to order daily and plentiful. The evening meals arrived promptly and were hot. Both very tasty. The staff were also very friendly and helpful.

It was late and I was stuck for a room but I managed to find this little gem. It was a good few miles out from my location but it had a public transport link that's virtually on its door step so everything came together nicely. The price I got the room was an absolute bargain and I was very happy during my stay. The staff were super friendly and even more so for breakfast in the morning. I had a nice selection of channels to watch on the TV in my room and everything I required was provided for. I don't have any negatives to list on this place at all.

Even thou it's party time on Saturday night I had the TV just right I was a very happy customer can't find a fault and brilliant on the budget quality at an excellent value and thanks to all the staff that were great warm and made welcome

All good 👍

The location couldn't have been better and the various breakfast options were very good and cooked to order. My bedroom was well appointed with ample supplies of towels, toiletries and bedding. The bed was comfortable, too, resulting in a good night's sleep.

Nothing really

Very well located on main street close to the bus stops and facilities. Hearty breakfast cooked on request, local foods. On bus routes to Axminster and Lyme Regis which can be visited in one day. Tea and coffee provided in room.

Located just across street from Guildhall clock which tells the hour and quarters, hard to sleep.

Location right in town centre on main street. Downside is that the town hall is directly opposite, and this rings an automated bell every hour day and night, plus chimes. I got used to it and by the third night managed to sleep without many breaks. Breakfast nicely cooked to order. I noticed a stairlift for guests who might need assistance getting up and down the stairs.

Never managed to get the TV working. The first night the remote was not working, I got that swapped on the second day. The lights were showing on TV, Sky box and Sky remote, but no picture or sound. Router iffy and had to be switched off and on to get a signal; it was outside my room so I could do it and that worked on the second day.

The Phoenix is dated but the price is reasonable and the staff are friendly and helpful. The wifi was reliable and free and the pub was welcoming and provided good old fashioned meals. It is very much a working person’s hotel and there were several tradespeople there and I liked that. It wasn’t the Ritz but doesn’t pretend to be.

It would be nice if the room I had contained a table and chair, there was room for both, and I couldn’t manage to tune the TV and in the end gave up as I’m not fussed about TV anyway. The meals were good and the service excellent, the only thing I’d suggest is the beans they use for breakfast be replaced by a different brand as the brand they did use was bland. If the toilet on the first floor had a light switch I could not find it but experience has taught me to carry a torch in my backpack.