The property is easy to reach by train, super close to the city center and the spa is amazing. The staff was really helpful and sweet and the breakfast buffet was good.

We had a technical problem with our AC in our room, and maintenance came to check it. They left a fan in our room telling us that that’s the only solution they can offer. Only after talking to the reception and insisting that that’s not an acceptable solution were we offered a different room. It kind of disappointed me because it is a 5 star hotel, and our room was facing south, on a day with almost 30 degrees Celsius - I would’ve expected them to be forthcoming.

location, service as usually on the top level. Room was great, clean, always tied up in time.

I book double bed room and it was so, but that were 2 single bad which were put together and the floor was quite slippery, so during night that beds could distance from each other and that was very annoying. I wish, when book room with big bed... to have big bed, not combo of 2 single beds.

Decent hotel with large clean rooms, all amenities you would need were in the room.

At Brasserie Flum, we had served by a waitress who spoke no English, the desserts and coffees from the next table has charged to our bill. We have ordered breakfast to our room, what was mentioned on menu has not served to us, we had to call the room service couple of times to demand the missings. The interesting part was the explanation; what was mentioned on menu such as cerials was not served because we didn’t choose to order. If this is correct please clarify on the menu as who reads breakfast menu would think the same as us

The hotel had excellent facilities and restaurants. Exceptional staff. The room was comfortable and larger than most rooms. We travelled with my son (7 years old). He loved the fish and jungle scape, along with the large avary. Some of the artwork on the top floor was not to my liking, however that is personal preference and I appreciate the hotel designers exploring difference and not choosing to blandly decorate the walls with uninspiring art etc.

Just some of the art work as described above

The buffet breakfast was excellent (e.g., lots of hot and cold food choices, quality food, excellent service, longer service hours than some hotel breakfasts). Also, the location was extremely convenient near Dammator Station, the University, Alster Lake, and parks. We walked everywhere, although a taxi was always outside the entrance to the hotel. The fact that there was a spa there was nice, too.

The Elysee is a wonderful hotel. Management thought of absolutely everything one could wish. From the size of the corridors to the comfort of the room. Every thing is super clean, generous and quiet. On rainy days the red awning on the windows make the room glow rather than looking gloomy. All 3 restaurants have perfect staff and wonderful food. The bar and cafe area near reception is wonderful as well.

I have a bit of trouble with the bird cage. The birds are virtually invisible because outside their home is all the greenery they probably would love to sit in instead of the bare cage the live in. Not fair and an outdated idea.

I liked the classical hotel environment and the ambience of being a top hotel. their staff training is second to none and of all 5 hotels I stayed in while in Hamburg the only one with a structured apprentice ship system. Their classical ranking system among staff members as well was great to see.(eg Chef de Rang) Staff dress code as well was a beautiful part of the overall experience of a classical 5-star hotel

No coffee and tea in the room. after asking housekeeping brought up a Nespresso machine but no tea. Aircon didn't work due to the contact been broken on the window. (if you open the window the aircon stops but didn't engage once the window was closed)

A hotel which lives up to highest expectations - classy, but not over the top I have felt utmost excellently treated, especially as a queer person Concierge was very helpful and staff is highly trained and qualified - they take hospitality seriously and it shows! The attention to detail and the little treats have not gone unnoticed and have made my stay even more enjoyable

Nice breakfast, reasonably friendly staff, good sauna and great pool.

There were few issues in the room, almost made it look haunted. TV wasn't always functional due to possibly heavy network usage (booked during conference), battery of the safe was depleted, one lamp was constantly blinking.

The beds were extremely comfortable and the location was excellent if you’re happy to walk a little bit.

No kettle or tea bags in the bedroom and the air conditioning wouldn’t go any cooler.