Hotel Ideal. Brilliant Staff. Lovely Breakfasts. The bed was comfortable. The ensuite bathroom was good. Maybe a little dated, but let's face it, it's a 3-star hotel that makes you very welcoming. I would definitely recommend it. Graham, the breakfast server was great, and he was willing to help out if you needed anything. After reading some of the negative reviews prior to going, we were a little dubious about the place. But believe me, the negative reviews IMHO are incorrect. We arrived later than expected, on Friday evening,8pm, and thankfully, the restaurant was still open till 9pm, so we managed to get a meal. We decided to have it in the bar where there was live music on, and the atmosphere was brilliant. We'll be back

Nothing at all.

I have stayed here before. Decent price and the room was spacious, comfortable and quiet (at the back of the hotel not facing the main road), good pub food and restaurant. The staff were very friendly and helpful. Absolutely central and ideal for exploring Banchory. Shops, other pubs/hotels, restaurants, cafes and one supermarket within a very short walking distance which was most convenient. Maybe not the most modern of showers (combined shower/bath) and the water pressure was low, but it was okay for me. I will be booking again because I am a regular visitor to Banchory.

Stiff windows, low water pressure in the shower.

Our room was clean, a good size and very comfortable. It looked like it had been refurbished recently The en-suite wet room was lovely with a nice shower The staff were extremely welcoming and helpful - great customer service. The food was really excellent (a lovely bar supper and a great full Scottish breakfast) and good value for money

The decor in the public areas was a bit jaded, but this was the only thing I would mark the hotel down for. However, this didn't spoil our stay in any way.

Breakfast was tasty and very good value if you want a cooked meal. Our mattress was very comfortable. Location on the high street was good for us as we did not have a car. Our room faced the main road and we had expected to have to put up with some noise from the street but it was remarkably quiet - of people and traffic. En-suite was clean and shower worked well. The staff were very welcoming and helpful. The same member of staff gave us good advice about using the bus to get to the airport as well as very pleasant service at breakfast. Quite late at night one of the bar staff made us three hot chocolates despite a busy night at the bar. As we were there for a family gathering - a sister lived locally - we did not eat at the hotel other than breakfast.

Location very central The beer was always cold!! The hotel and rooms are rustic and as expected.of a building built in the 1800s tidy and clean The bar staff remembered our drinks after the first one ordered and the bar was well stocked The breakfasts were very substantial and kept us going for most of the day And 100% goes to the front desk reception and also waiter at breakfast and valet who carried my bag up the 3 floors GRAHAM you made our visit very memorable It's not the Ritz but it's homely comfortable and welcoming Highly recommended 👌

Nothing

The room was spacious, with a very large bathroom, and the bed was big and comfortable. They also allowed me to check in early to get to the wedding I was staying for, which was very much appreciated. Thank you for a brilliant stay!

The shower ran more cold than warm having tried so many different settings both the night before and the next morning, the most I could get was close to warm. The metal holders in the shower were also a wee bit dirty. I would still highly recommend this hotel… these are easy fixes. I would also stay here again.

The location, people very friendly and helpful. It was so very close to our church for our family wedding. 5 minutes to walk. Just perfect for us and on the bus route also, which we used when we left. The staff were very friendly and the food was fantastic. Very pleased.

There was a problem with the hot water. We reported it and the man incharge said it would be sorted. He was very helpful.

I stayed here while at a training course. The Burnett arms in Banchory was a hidden gem 💎 ✨️ thank you for making my weekend, I'll be back , the staff go out their way for customers. I felt like i had know them for years, the room.was perfect gor me, clean and comfortable, the bar had a great atmosphere, fun and relaxed , food was lovely too was pool area to xx

There was nothing I didn't like. Can't wait to go back , beautiful area and lovely place

Staff were very helpful and welcoming.to be honest, we couldn't complain about anything.

The TV reception wasn't great in the room , but that's not why we were there. It's just that, later in the evening/night if we wanted to just relax, we couldn't watch certain programmes. But that's a minor complaint.

Great location and very much like being at home, parking on street which was OK, Food, Service, Staff all 5 star, Room was very clean. While it was in the center of town it was a very quiet location.

Room was on the 3rd floor, lots of steps and while everything you could need was in the room it was very small. Not sure but I think all rooms are on the 2nd or 3rd floor and no lift. Having said all that, I would stay here again but ask for a room on the 2nd floor.