Location, staff, few blocks from downtown, Bart metro Civic Center is right across the street. I have come here regularly up to 4 times a year for 12 years, good value for money. It is walking distance to Ferry Building, Financial District, Chinatown/North Beach, Japantown and many other attractions, countless restaurants, Caltrain station (in case you wanna go South towards Palo Alto, Mountain View, etc.).

You need to be prepared to the recent (post-pandemic) massive homeless and drug addicts presence around the Civic Center area, including this hotel during the night. They are generally harmless but it is sad/disturbing to witness such desperation. You need to know it in advance and be prepared to handle it.

Great location to attend a conference at the Moscone center. Owners are kind and family owned and rooms are clean

At night, the area nearby is not particularly safe, but I felt very safe inside the hotel and had no concerns about my belongings.

Location is perfect, 3 blocks away from downtown and just across the street from the BART Civic Center station (you can take the BART train to/from the airport which is super handy). Wi-Fi was super stable: I had a 8-hour online meeting for final project review in Europe and it worked flawlessly which was amazing. Compared to just 5 month before, in my previous trip, the neighborhood is also much safer at night with police and city workers always around. The staff and even the owner himself are super friendly and accommodated all my requests, this and many other times.

The location of the hotel was very nice. We walked important areas easyl.

A lot of homeless people around were, it was sad to see them.

We researched this area thoroughly. We knew about the homeless issues in the area. We knew there was no breakfast. A lot of people complained about leaving the key at the desk (???). It was a great place. Great staff. Spotlessly clean. The homeless people do not bother you. Every form of transport right outside the front door - street cars, buses and trains (get a Clipper card app - awesome). Union Square five minutes walk. Huge Whole Foods market one block away with hot food. Two cafes in either direction. Yep - it's old, but the room was huge (we booked a family room with it's own bathroom).

We did our research, so we knew what we were booking - therefore - no disappointments. They are planning to put a restaurant in behind the reception area. That will be a big bonus.

Great value and original charm. Period pieces and original style rooms, staircases etc. Like something from an old movie. Super friendly small hotel staff. The owner Gianpaolo is both humble and proud of the history he’s saved. Huge bargain during the Salesforce conference when chain hotels wanted $500+ per night.

Closer to city hall so the neighborhood is shall we say eclectic. Unfortunately not the best for families with little kids as the city recovers. Wireless Internet was weak but my cell signal was strong.

Staff, everybody is friendly and will help you if you need

Neighborhood, at night the homeless get together to change stuff in the street near the hotel, even with policemen around. San Francisco is passing by a serious problems with drugs users

Nice but really old hotel. Nice and rally helpful personel. Good peice for the location.

We read opinions about homeless people near to the hotel. But we decide to make reservation anyway. It is really creepy after dark in the neighbourhood. Next time we will choose safer neighbourhood. Strange smell in the room.

The room was comfortable and staff were great!

Approaching the hotel at night is an experience... Parking in the area is difficult.

Beautiful old hotel right on market street with a stunning lobby filled with interesting antiques. Comfortable room and a very friendly staff. Great location if you want to stay right downtown and use public transportation to get around the city.