Comfortable beds. Good view from the kitchen area. Friendly Staff.

Have been bitten several times by bed bugs during my stays. Water pressure in the showers is quite poor, but I have been told that is changing soon when there is a refurbishment

Super friendly staff, gave some recommendations on what to see around, hostel room has private bathroom, fully equipped kitchen, location - right in the city center, next to the Swansea castle ruins. Definitely recommend this place.

Professional & Safety

Always my go to place, a good base for visiting The Mumbles, Rhossili beach, Gower. The best value for money, super helpful staff. Thanks Guys 🤗

The hostel is in a really great location, right in the city center and close to the train station. The main purpose of my trip was to do day hikes, so this place had good connections by foot and bus to everywhere I needed to go. The dormitory was spacious, and there was plenty of storage for personal belongings. The kitchen was also good and well equipped.

The building is right in the city center, and there are several restaurants on the street level that play very loud music late into the night. Luckily, I had packed earplugs, so the three nights went by comfortably.

Perfect location. The staff works hard to provide the best service. Adrian takes time to listen to customers like me. Somehow, he manages to work incredibly hard and provide great customer service that is professional, warm and unique. A man of many talents. Not sure how he does it but he gets everything done amazingly. Christian goes out of his way, to make sure each customer is comfortable in the way that matters individually. He will do great things in his life because of his professionalism and warmth. My food ended up getting thrown out by accident and Sunil returned everything for me even though he didn't have to. Sunil could have argued with me like many professionals do with customers. He had the strength to refrain and be professional which is not something everyone can do. A man of restraint, is a man that will go far in his life. Sunil, Adrian, and Christian being considerate helps, because I am a traveler on a limited income as a caregiver.

I thought the facilities were great. The staff I met were very friendly and helpful. Easy checking in.

Nothing

Having access to clean laundry can be a bit tricky at times when traveling. Staying at a hostel that conveniently has laundry services makes everything so much better. Summit, one of the manager professionals at the hostel did an incredible job with laundry. The clothes smelled amazing, were folded and well dried. He is professional with degrees that does his absolute best, in anything that he does. Because of symptoms from long haul COVID, sometimes I require rest. I am used to doing everything on my own. I worked in hospitality for almost 25 years. Now I suppose it's time to ask for help, when needed. I am grateful to be surrounded by professionals, that take pride in the work that they do. Summit also makes an amazing chicken recipe that he was kind enough to offer me a sample of. Unfortunately, I can't share the recipe with you. Maybe if you book a stay, he might share it with you too! Lol. The staff doesn't come into a room, unless they knock or announce themselves first, which is much appreciated and sometimes not the norm in various establishments unfortunately. They do their jobs promptly, then leave.

Right in the center. Restaurants, shops, clubs, bars are just outside the door. Staff are friendly and helpful. 7mins walk to bus staton. 7mins walk to train station. Kitchen is well equipped. Swansea market is 4mins walk away.

15mins walk to the beach. Only one fan in the room. Only one socket by each bed no where to plug the fan, the cord doesnt reach. I had a really good bed, but most bed are boxed in, good for privacy, but claustrophobic. Towel is extra £4 to rent.

I love the kitchen area, the living room and my sleeping pods. I enjoy connecting, with the professionals that care for the hostel. Some of my most memorable moments: Reese kindly asking me to come into the hostel instead of waiting outside where it was much colder. He takes pride in working hard and he setup a beautiful Christmas tree. I look forward to hearing the great things he will do in the future. Summit helping me get my laundry done when I have been absolutely tired and homesick. He is always incredibly professional but still warm and approachable. Raven who makes time to connect with me while working hard no matter how tired she is. Hanisha who manages to balance a rigorous study load while staying professional and taking her coworkers and the resources of the hostel into consideration. Christian who offered me a pillow for my back, and extra blanket. If he is on break, he will rush to help you as soon as possible. Ablon is incredibly detailed and works hard to make sure her work is done perfectly. She helps wherever she can, even when her work hours are finished. For several years now, I've been a customer while Adrian has worked at the hostel. The quality of his work and customer service remains consistent, excellent and fair.

After every visit, I wish I could stay longer.