The location was excellent, right next to the train station, but far enough not to be disturbed by the noise. The street was peaceful and easily accessible. The hotel was very clean and its staff friendly. The restaurant in the foyer was nice and there are some good coffee shops in the vicinity.

Why do hotels have bathtubs? Is it a remnant of a time when people enjoyed soaking in swimming pools which are too small to actually do any swimming? In any case, my room had a bathtub, which is a good thing if you like taking baths, but if you're disabled or elderly you might have trouble getting in and out of it.

The hotel's location couldn't be much better - a five-minute walk to the train station, very close to central Leeds. All the staff I met were attentive and polite - I couldn't check in straight away when I arrived, but that was fine; the hotel securely held my bags until later in the day. The young lady who welcomed me was knowledgeable and answered all the questions I had. The room was large, clean, exactly as described and had everything I could have wanted for my stay.

There's nothing I disliked about this hotel - the only downside was that one of the lifts was out of order for some of my stay, but that wasn't a problem at all.

The breakfast was great; containing a large variety of options, all freshly made. We opted for the buffet and it included everything that you would wish for. The element that truly made this stay exceptional was the staff - all of the members of staff ranging from the reception, to cleaning staff to the management were incredibly kind and welcoming. In particular, however, one of the hotel managers - Jo - made the visit one that we will never forget. Following an incident, Jo did everything in her power to ensure that we felt safe, welcomed and cared for, going above and beyond any expectations. Her calm, kind manner and excellent sense of humour turned a situation which otherwise would have been a negative one into one that we will cherish - thank you so much for everything, we will certainly visit again!

The only part that should be noted prior to anyone visiting during a weekend or a busy period is the parking - we could not find any parking spaces at the designated car park at the hotel. There is, however, an Open car park less than two minutes away, though it does cost around £32 for a 24 hour stay. In hindsight, it was still worth the money. If you are not familiar with Leeds - the roads can be tricky to navigate and it’s likely far easier to walk to nearby attractions - within 10 minutes from the hotel, you will find a large range of restaurants & bars

The facilities and the staff was the most liked aspect of this hotel

The cleaning could have been to a better standard. Cobwebs above the wardrobes and thick dust around table legs and skirting boards maybe suggest they vacuum better.. We stripped the bed to save time for the cleaners in the hope they would use the extra time to hoover effectively. Having allergies I was coughing and sneezing all.night due to the dust. Woke vomiting. On arrival the smell of the room once opened the hotel door was as if someone had just defacated I didn't appreciate the smell of feaces as I opened my hotel.room.door.

I recently used this Novotel in Leeds city centre, due to its location, and the good reputation Novotel has, as being a highly rated hotel name. It had everything I expected from a Novotel, the facilities, a nice selection of bars and a restaurant. I didn't dine within the restaurant there, but I had a look at the food menu and it all seemed adequate and some nice choices, but at hotel prices, however I had a drink in the bar during the evening, and it offered a very good choice of alcohol , wines, soft drink etc. The bar area was good, well relaxed , nice abundance , comfortable seating, and plenty of seating too, it was a real good place to unwind. The room was good, quite modern , nice colours for interior , and a decent size sofa next to a massive LED TV, which was a good feature for the hotel room. This Novotel is more than adequate, as its not within central Leeds, and doesn't encounter any noises, traffic noise, so it was all quiet during the evening, night hours. The hotel staff I encountered during my stay were all pleasant, from arrival , to my departure, all of good character.

Maybe to sound a little, very little bit critical was that the bed in the room, was a little uncomfortable, but everyone is different when it comes to that aspect.

The staff especially the manager. We had an incident where someone walked into the room without knocking. The lady spoke very little English when I asked her what she was doing. She just said mistake and quickly left. I was quite worried about this. I went straight to front desk where I spoke to the manager. He explained it was a member of new staff. Who has been spoken to about knocking on the doors before entering. He also discounted our stay which was very kind of him I could not fault the staff in all areas of this hotel.

The bed was a little uncomfortable for me quite firm but I understand that's personal preferences.

Great location in the heart of the vibrant city centre of Leeds. We stayed here as we were attending the First Direct Arena... which was around a 10 minute walk. All the staff were friendly and welcoming. The entire hotel was very clean, and our room was comfortable... and smelt beautiful. We didn't use the restaurant or bar, but the food smelt lovely. We were initially planning to travel to the hotel by train. However, due to several cancellations that day, we decided to take the car... thankfully, the hotel had its own car park... which was a reasonable price. We would definitely choose to stay at the Novatel again on our next visit to Leeds.

Nothing

Lovely decor and space in public areas, comfortable good-sized bar/lounge with drink offers on. We were given voucher for free large wine per person. Room clean and spacious with room fridge, very comfy bed, rituals toiletries, huge bathroom sink, good quality breakfast with lots of choice and kept topped up, great location

At breakfast there were no mini bowls or spoons for serving the jams or peanut butter. Bar staff seemed very stressed to the point of rude. Not keen on having toilet separate from rest of bathroom. Would prefer just a shower rather than shower over bath as tight to climb in/out because of position of sink

As expected, it was one of the best hotels we have stayed in. Immaculately clean, lovely fragrance as you enter the hotel and walk towards the reception. The staff was very friendly and professional. The location of the hotel was perfect, close to the railway station and Trinity mall. Lots of restaurants nearby. If you're interested in arts there's an art gallery nearby as well as a library. Leeds university is at a walking distance too. The rooms were very clean. The beds and pillows were comfortable. We had a good night's sleep. All the necessary amenities were available. The housekeeping staff was also very considerate. We had left a do not disturb sign at our door and the housekeeping staff were kind enough to leave clean towels and water at our doorstep. The breakfast was amazing. Lots of options and freshly baked items. Had a wonderful experience and will definitely stay here again if we visit Leeds.

Nil

They upgraded us to superior which was nice for my mums 60th. Food was nice. Staff let us keep luggage there whilst we went shopping after checking out.

The aircon in the room was terrible, lowest you could put it on was 15 degrees and it wasn’t working, called to change rooms but they said we couldn’t, we ended up waking up twice in the nice drenched as it was too hot, my mum was the same. Winter breaks would be a great hotel, but not during the warm season