Lovely receptionist on entering and such friendly staff. Pool and spa facilities outstanding. Outside the front of hotel view brilliant as is the walk through the tree's down to the beach and back up in the evening. Scarborough on whole a beautiful place

Our room was the last one bookable. It was hotter than hell ;-) due to the little heatwave we've had, outside view there wasnt one just a small wooden fence and planter with nothing in it Thankfully reception sorted out another fan for us straight away. We would definitely come book but not in this room. We will book seaview so you have that evening breeze.

We were only in Scarborough for a flying visit for a show on the Saturday night and as such didn't have too much interaction with staff...however, we arrived late afternoon about 4.30pm and checked in at reception. The lady was really friendly and made good conversation with us as she explained the policies and timings for breakfast (which we chose not to have as we had an early start) and also the Spa times, parking etc. The room was clean, fresh and tidy. I always judge a hotel room by if I dare walk bare footed on it, especially if it's carpeted and I was more than happy to so in here. The bathroom too was spotlessly clean and modern. We were up early and chose to use the Spa as opposed to having breafast...and wow were we impressed. The Spa is huge and decorated in polished Victorian tiling both floors and walls. The 'jacuzzi' was the size of most hotels in this country's swimming pools. There's two saunas, one hotter than the other, a steam room, a solarium and an ice room to cool you down...and the pool is ideal for a few lengths. The lady who was working that morning was so helpful and accommodating. She was clearly very busy as she was by herself, but that didn't stop her going out of her way to be supportive of us in any way she good. This hotel has been clearly well maintained and looked after over the years. Older hotels like this can sometimes come with a stigma of being run-down and past their best, not this one...this is quite the oposite and I can't wait to stay here again.

Overnight parking price in the hotel car park.

This is a very nice hotel in the perfect location. The room is nice and the bed very comfortable. Staff is extremely friendly and welcoming. I can really recommend this hotel. The pool and sauna facility is brilliant. Sure it could do with a bit of updating but that really is no issue at all. Everything works really well. I particularly liked the two Swedish saunas and the ice shower room. Nice touch!

I did not like the spa opening hours. I enjoy going for a swim after getting up at 6am but I had to wait until 8am on Saturday and until 9am on Sunday. By that time the pool was already full with people and kids. That’s not great and I missed out on swimming on this holiday therefore.

Above all, the staff. Everyone we met was cheerful, friendly and helpful. The room was spacious, with a great view and the bed was super comfortable. Breakfast was good (bread rolls as well as sliced bread would have been nice though). We ate in the restaurant one evening and really enjoyed our meals. Bar prices and car park charges were reasonable. The spa area was lovely, with a large hot tub, 2 saunas, steam room and ice cave as well as the swimming pool, and the gym was extremely well-equipped. It's not too far to walk into town if the weather is good.

I'd recommend taking your own hairdryer - the one in the room was hopeless. There was quite a strong draught from the bedroom window and the showers in the spa area aren't very warm

Room was spacious, airy, clean and comfortable. Check-in staff were polite and professional. The Spa (complimentary for guests, except for personal treatments) was larger than expected, clean and well fitted-out.; not too busy, considering the number of guests; staff were friendly and helpful.

Couple of glitches in the bathroom (reported to maintenance) Hotel parking (£10 a night) was merely a yard around the back; better than on-street parking, I suppose but not great value.

The room was extremely spacious and had a wonderful view of the coast. The room included a dining table, sofa, 2 arm chairs and a vanity desk in addition to an incredibly comfortable bed! All convenience items included in the room without having to ask - Iron, hairdryer, ironing board, safe, kettle, mini fridge etc. Smart TV was a plus - could watch Netflix, TV players etc at ease. Mood lighting options in both the room and bathroom was a nice touch. Pool area wasn't overly busy during our visit. Jacuzzi also very spacious, so there was always space. Towels provided on entrance to the spa and lockers are free in the changing rooms. Hairdryers and swimwear dryers provided in the changing rooms also for free. Passed the gym equipment on the way to the pool - looked to be a very well equipped modern gym. Staff provided a birthday card and chocolates for my husband, which was a lovely gesture and nice surprise.

Lock on bathroom door was broken and the door wouldn't shut properly unless you really gave it some force.

Both the room and the bathroom where nice and modern, although the cold water tap for the bath didn't work so we had to improvise with the shower. Tea and coffee in the room, as well as a ceiling fan which was needed as it was very hot. The check in was easy and we got a place in the car park without pre booking, which we didn't know we had to do. All the staff were very nice and friendly. Great location looking out towards the sea.

Only one of the two lifts were working and there was a queue to use it, so we walked up the stairs with luggage, four floors!!

Hotel has an excellent Spa that is free to use. Hotel has character and located on south cliff. Beds are comfy and our room had a sea view which was great.

We were on the 3rd floor and unfortunately the lifts weren’t working. Parking is limited so pre book before arrival, we didn’t but we’re lucky to get the last parking space. Breakfast is expensive at £15 each, but offers quality food and drinks. Because of a concert nearby the normal price for our room had gone up by a lot giving no choice , I appreciate not just the Crown do this but is frustrating.

The fifth floor room was spacious and had good facilities such as a fridge in the room. The hotel's location is great and we had paid extra for a sea view which was very nice. We were able to walk into Scarborough centre and there was no need for any taxis during our visit.

There are some areas of the hotel which are in need of refurbishment. The window frames in our room were in poor condition from weathering and let in rain & wind. Some light bulbs needed replacing and there had been a historic leak in the floor above leading to water stains on the ceiling. None of these spoiled our stay but need attention to maintain the hotel's appeal.

me and my boyfriend loved the pool, sauna, steam room, hot tub and ice cave facilities. my boyfriend also loved the gym area which had everything you could possibly want in a gym. we loved that you could use the pool facilities after check out, we fully took advantage of the sauna and steam room :) the breakfast was lovely with lots of choice

the pool was very shallow, would’ve been nice if it was a bit deeper, an outdoor hot tub would have been lovely too. the building was quite old and outdated but still a lovely hotel. the pool area was quite old fashioned too but it was never a problem at all for us. would have been helpful if there was labels on the juices at breakfast :)