A clean and relatively comfortable hotel which of course is very much about getting an airplane in the morning. Being a short walk from the south terminal it is very good for this. Breakfast was very good (from 5:30, as of August 2025) - be aware some of the options like porridge are tucked away at the back. No complaints but room price is high mainly because of where it is.

Not at all the hotels fault but lifts in car park were dire - only one working and big queues of people and their luggage building up, making access to the hotel more difficult than necessary. Perhaps Hilton can put some pressure on the airport to fix this promptly in future-it does feel like customers are not Gatwick’s priority.

Very comfortable bed and spacious room. Really helpful and friendly waiter in the restaurant in the evening with good food. We also had breakfast, which was great to have that start to the day before travelling. Also, a real bonus to just be able to walk into the terminal to check in for our flight without even having to go outside.

Can't fault it as an airport hotel

Perfect location straight into the airport. Great breakfast with gluten free items. Clean rooms with soft beds.

The last time I was at this hotel I saw a couple selfishly using normal bread in the gluten free toaster as it was quicker than the other toaster for normal bread. Maybe move the gluten free toaster into the kitchen and staff toast the bread to avoid cross contamination. I have a friend that would come down seriously ill from someone doing these types of things. Not the hotels fault but something to think about. The last thing anyone needs is someone getting on a plane and dying after one selfish person toasting their bread in the wrong toaster.

This hotel was extremely convenient, right outside the South Terminal with a covered walkway connecting it. The room was fairly big, with everything needed. Bathroom was good. Room was very quiet. We chose it because we were flying into the South Terminal and we were taking a regional train to meet up with friends the next day. The train station is right at the entrance to the terminal. We then took the train and underground to the V and A the next day. Everything was so convenient and easy. We flew out from the North Terminal, but well signed, not a long walk to the terminal train, and as it was an early flight, the train to the terminal was not full at all. It was probably expensive but worth it for the convenience. We did not try any of the facilities or food, so can't comment on that.

The room was very light, I would have liked to be able to open the windown a little to air the room. The bed was very comfortable, I appreciated the bottles of water. The reception staff, breakfast staff all very courteous and professional. The breakfast was very good, stocking up produce right until the last minute so that the later comers still had a full buffet to choose from. Lots of vegan, vegetarian and gluten free options too. I highly recommend and will definately stay again.

The lack of signage to find the lifts! We kept having to use the stairs/fire exits but couldn't get out of them all so had to go back up to the fourth floor. Great gym work out though ;)

Standards are high, as I would expect from Hilton. Efficient check-in and out, late check at 12.00 is great.

Gatwick Hilton is big. Finding your room in the first instance can be confusing. The left hand lifts facing reception do not have a floor room directory, but the right-hand ones do? The room numbering system on the room levels straight out of the lifts is contradictory. Hilton, please rectify this simple problem, I'm sure many more guests have been confused locating their room, we encountered and spoke to 2 guests wandering around lost while looking for our room.

Unfortunately I did not have time for breakfast as I had to catch an early flight to Toronto, leaving at 9.40 am the following morning. The hotel location for all flights is very convenient and I always use the Gatwick Hilton for its proximity for visiting London too. And, by the by, I worked for Hilton International for some ten years many years ago, beginning as Night Manager at the London Hilton for two years, followed by working in F & B Management at the London Hilton, Kensington Hilton, Stratford upon Avon Hilton, Paris Hilton & the Jerusalem Hilton before emigrating to Canada in 1982 with my family. I enjoyed my time working for Hilton and it was a wonderful experience and I even enjoy a small Hilton pension today.

Everything was great and the staff, whom I encountered, were all very pleasant and helpful.

Location

I think breakfast organisation should be different. People speaking non English just walked in without the understanding they needed to be allocated a table. This was because the MD was down the other end showing people where to sit. The restaurant MD showed people to their table then had a Long walk back. The queue was getting bigger and he had too much walking to do. Painful to watch. The system didn’t work. They should let people sit where they want on tables set up for the right amount of people. The bar are was busy and not that big. Also didn’t have much lager options. I enjoy Stella so ended up in Spoons for the evening.

Convenient location if you have an extended layover at Gatwick (or want to be someplace convenient to check into a flight).....

Shower tray was a little worse for wear - otherwise everything was pretty good with the room. I only stayed at the property from 1:00AM to 10:00AM so I can't comment on much else. The app "digital key" got hung up in the hotel so at one point I couldn't let myself out of the hallway...I convinced an employee to help me scan it so I could leave, as I was checking out. Not sure if the wifi issue was due to my provider or the property itself, though.

My husband and I really like to stay at the Hilton before/after our holiday flight if it goes from Gatwick Airport. Our room has always been comfortable and clean. The dinner and breakfast is exceptional and the staff are always very kind and helpful. Thoroughly recommend this hotel.

The firm alarm went off at 11.30 p.m. when my husband and I were asleep. We both got up and stood outside our door ready to evacuate, as the fire doors were closed but then the alarm just stopped and we were given no explanation for the alarm going off. It wasn't a test because that was due the following day at 4 p.m. in the afternoon. Would have liked an explanation.