The location and Hotel were amazing! Exceptional staff, from walking through the front door to the check out. The staff made the stay with exceptional service with paying particular attention to detail. The property itself was very clean with a large double room with en suite. The restaurant was closed for work being done to it when we arrived but didn’t stop an amazing breakfast. The bed was comfortable and with a warm atmosphere upon arrival to the property.

There was nothing really we could fault the hotel with. The main nit picking point would be that the rooms heating was more complicated to use as it was too hot to leave it on over night but the room would be cold in the morning when waking up. So maybe some instructions on how to set the heating so that it can come on 20/30 minutes before waking up/ getting out of bed.

We had a fantastic stay and would return in a heart beat. It had such a lovely, warm and cosy vibe to it and the grounds are just beautiful. The room was spotless and could not be faulted. We had a wonderful view. The free water, milk and hot drink selection in the room is a lovely touch too which we enjoyed on arrival. The bed was possibly the most comfortable bed I have ever slept in. No complaints. We will be returning.

We paid for breakfast and arrived at 9.40 in the restaurant. We went straight for the hot breakfast selection and felt it needed replenishing as there were only a couple of everything remaining. We sat down with our breakfast and tucked in. My partner wanted more and so went back up and it was empty. However, they did notice him looking in the empty containers and came and informed him that they were just sorting some more bacon and sausage. We felt £17 each was a little pricey too.

Hotel was fantastic, warm, comfortable and staff were friendly.

Restaurant was cold, staff indifferent to this, food was cold as we were sat in a draught. We kept telling the staff that we were cold, particularly my 89 year old mother whose birthday we were celebrating . We were told that we would be moved but it did not happen. The staff just avoided us after that and didn’t feed back until much later that they couldn’t move us. Breakfast the next day was excellent, restaurant was warm, food was warm and extremely tasty, staff on this occasion were extremely friendly and helpful.

The breakfast was great! Wide variety of options. Good quality items. No limit on choices. The room was a lovely style. The bed was a bit firm for me but still had a nice quiet nights sleep. It was a nice touch for them to write me a happy birthday message in a card with some brownies. It was greatly appreciated thank you! The staff were really friendly and there was always someone on hand if needed. The bar area was nice to relax in and had a great choice of bar snacks/food/drinks.

There was a festival on which made it difficult to park on the weekend we stayed. If the visitors to the festival weren't using the hotel it would have been a better idea for them to be allocated an area for parking, so other hotel guests didn't have to struggle to park or park on the grass.

I loved everything about my stay at Sandburn Hall. The room was beautiful, comfortable and had everything I needed. The aircon was quiet and efficient and the bed was comfortable. I also liked the low light in the bathroom for nocturnal visits! Having a fridge with fresh milk was great, hate those long life milk pods! The decor in the room and the public spaces was modern and refreshing.

Maybe being able to open a window for some fresh air would have been nice but being on the ground floor I understand why they don't.

After our last stay with a 'louder' set of friends, I expected to have a bit of a frosty reception, but it was completely the opposite. The staff obviously remembered our last visit and commented about it, but we're very chirpy and tongue in cheek about it. This made me relax abit quicker. I can honestly say the staff really are genuinely friendly & provide a very warm service. The room was spotless as always, and the bed is extremely comfortable. The breakfast was as good as always, even had scrambled egg. It was lovely to be greeted by a very bubbly member of staff first thing in the morning. We will be visiting again.

The location is beautiful, the grounds are well kept with ample parking. It was perfect as it was around 17 minutes from York. The hotel is immaculate; clean, decor is lovely and the hotel is very quiet. The staff are extremely helpful and friendly. The food at the restaurant was freshly made and was of very good quality. It exceeded our expectations and we would certainly book again.

The pillows could have been of better quality and didn’t match the high standards of everything else.

Superb - professional and natural welcome at check-in / check-out and by all of the staff we encountered. Lovely high quality setting and atmosphere. Our room was fantastic with personal touches. Food and beverage was excellent in the restaurant at dinner and breakfast was equally excellent with a wide choice of items - car parking very easy and plentiful.

Rather a lot of email communication beforehand asking about additional items, check-in digitally etc.

Location was fantastic. Room was modern, stylish and exceptionally clean. There was no noise. Staff (especially Carl) were fantastic and couldn't have made us feel more welcome. The food at Tykes (breakfasts and evening meal) were great, with lots of choices.

We were very lucky with the weather but if we were to have had bad weather and fancied staying on site at the hotel for a day, because we don't play golf we would have struggled, other than staying in our room and watching tv all day.

Beautiful almost secluded place. Staff greeting were fab. Room was beautiful and spacious with a lovely view. Pillows are lovely and comfy. Nice thick curtains blocking the light when closed. Lovely style bathroom.

The only issue I had was the loo roll holder was loose in the bathroom (just needed re-fitting, really easy) and that there was a small amount mold on the silicone around the shower screen in a corner. Silicone either needs replacing or just some mold buster spray on it, easy job.