facilities very good and staff too

the room was too warm and we did not appear to have control over the temperature The staff were very good although it was niggling to see staff trying to clear tables at breakfast before people had finished. one couple had got their hot drinks and both went for food. A staff member started to clear the table even though a mobile wa sleft on the table and the drinks were clearly hot. My plate was taken even though my partner was still eating.

I loved the attentiveness of the staff, nothing too much trouble and always welcoming and with genuine smiles. Must be a well trained and looked after team.

Built in wardrobe tight and hangers don’t fit properly. Not enough room for more than a few nights. No full length mirror, yet there is room for one on the wall At this price point a fridge / minibar is expected, there wasn’t one but the hotel did find a mini fridge for the room on request. The hand basin in the bathroom is very style over substance - not easy to use filling a kettle. Bathroom is tight, 1/2 bath shower, ok for a few nights.

managed to store luggage for an early arrival and then return for slight;ly earlier room check-in Good breakfast- excellent range of options - all of high quality. Staff very professional and helpful. car parking was excellent...not sure where you'd park if it was full though!!!

Need to have fresh water bottles in the room - not only have them if you're a member of the club. Need to clean the windows as view was definitely not clear. Sit-in restaurant adjoining bar was very noisy as there was a DJ overlooking seafront on front terrace...seemed to drive customers away not encourage them in. The DJs themselves were very rude - they seemed to be haggling for free drinks at the bar and kept allowing the door to slam between restaurant and terrace. DJs were certainly oblivious to other customers using the hotel. This type of"ibiza" hen/stag-night experience was not what customers seemed to be expecting or happy about in the restaurant.

The hotel is AMAZING 🤩, beautiful decorated, fabulous location, bedrooms are well appointed with everything you need and more. Feel so comfortable, wonderful night sleep with personal air conditioning temperatures. I couldn’t find a single fault with this hotel. We used the carpark as well and was easy to use. £27 for 24hrs was great value for money, secure and easy to get to via the hotel. The pool, sauna and steam room was a great addition and we used them late at night. The location is great for the beach which is opposite, walking into the town for shopping or the promenade.

There is nothing not to like,

The hotel is very grand and beautifully decorated. It's location is perfect. The rooms were very nice too and it was perfect for our special family occasion of my daughter's graduation. The staff were very helpful and kind when my mother-in-law had a fall and the First Aid lady did a great job.

Firstly, there are not enough staff on reception so there were long queues when we arrived after a long drive plus i noticed there were queues most of the time. At the price we are being charged and In a hotel that grand, having some complimentary water in the room and a breakfast would not go amiss. Most hotels even 3 stars have bottles in the room and it was not clear at booking that the breakfasts were not included.

The location is good. A warm cookie on arrival. Room was spacious. Lovely building. Pool receptionist was welcoming.

I had messaged about an earlier check in because I needed to get ready for a show, it wasn't ready and they said I would get a text when it was which I didn't. Felt a bit brushed off when speaking to staff. The extra large bed was just two singles locked together and you felt the ridge in between. I had booked this especially for the pool and sauna to relax, I didn't have time on the Sunday so used the Monday, the pool has kids swimming lessons in it and the sauna was taped up out of use, black on tiles around the pool. I spent less than half an hour using the facilities. So I could have stayed somewhere cheaper without these facilities.

A truly beautiful building! Every interaction we had with staff was professional, pleasant, and positive, from the greeting with Silvia on reception, Mark in the breakfast room, and the fantastic bar staff in the Metropole bar. It was the Brighton Marathon weekend, and the hotel was busy, but that didn't impact our stay. It was clean, the food and drinks were excellent, the rooms were comfortable and quiet. We would definitely recommend this hotel and will be back!

The bathroom was on the small side, bath very small. It would be beneficial to remove the small bath and replace it with a modern walk in shower.

Front line reception staff member called Minta made our stay a truly memorable one. Minta was patient, caring and took the time to answer our many questions. Minta went above and beyond to ensure that my family was very comfortable during our stay at this lovely hotel. All staff are friendly, and greet guest with a warm and welcoming smile.

Dogs! Dogs in guest rooms! Totally undesirable! What guarantees are there that the dogs are not urinating in the rooms? This is just too unhygienic. Personally, the idea of the dogs being on beds that other people may later have to sleep on is slightly off-putting for me, However, the good far outweighs the bad so I'll be back!

I must commend the exceptional service provided by the staff, especially Silvia at the reception. She was incredibly polite, professional, and welcoming, providing first-class service. The entire stay was flawless thanks to her dedication and professionalism. I highly recommend this hotel for anyone seeking a comfortable, top-quality experience, and I especially want to highlight Silvia’s outstanding hospitality. She is truly a credit to the hotel, and I will definitely be returning! Would you like me to tailor it further or add more details?

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It was beautiful inside. Lovely location right on the seafront. The staff were all very friendly and helpful no matter what the issue or what time the issue. The room was spotless, it has good facilities. The bar had a good atmosphere and breakfast had a wide selection. Staff were very attentive and made sure everything was ok.

There was nothing about the property that we didn’t like, the only thing I would note is it would’ve been nice if there was a set of chairs on the balcony- but that’s just being picky, the balcony was a great size and the view was amazing, it just would’ve made it that much better to be able to sit out there in the morning