The lobby and the hallways to the rooms are absolutely gorgeous!! Just pulling up you feel special. Thomasene (the front desk supervisor) and Amere at check in were absolutely PHENOMENAL!! So welcoming, friendly, and knowledgeable. They were so nice andmade me fell comfortable and went out of there way to make sure my stay was nice. We were upgraded to a suite which I loved.

I would have given this hotel 10 stars, but it's a little on the older side. It's a little older hotel, but very upscale and clean.

Fitness center was nice and staff were extremely helpful

After checking out of my room, I needed to use the bathroom in the lobby and after dragging my suitcase down the stairs I found the bathroom door was locked. It’s ridiculous that you have locked out hotel guests who have already checked out. You need a better system. Also the elevators were hard to use because it would skip floors I was trying to get to. When I was trying to leave the hotel to catch the airport flyer I could not get to the lobby floor even though I had selected the lobby button and it was lit

Staff in the gift shop were unpleasant. An item was not marked and I asked the cost and the employee said “I have no idea”. Never looked them up. Valet were not helpful upon arrival. It was very busy, which is fine. When I asked for assistance from valet about how to get help with valet the worker said “we have no room. You can’t park in the street”. I said I was aware and wanted to know where to go. He said “around the block” but not kindly, more matter of fact - like I should know. Not helpful.

See above. I did like our room. It was great! Size and comfort were on point.

Location was perfect for attending a concert at PPG Arena. Walk was easy and safe. Hotel lobby and restaurant are beautiful. Check-in was smooth and the staff friendly. We ate dinner in the Tap Room. Food was delicious, service was great. Breakfast in the Terrace room was fantastic.

Hallways on the guest floors are looking a little worn and tired. Carpet is loose and bunching up. Trim, baseboard and doors need attention to detail. They are badly scuffed, dirty and and look a little worse for wear. At the price point we paid, $345/night, more overall attention to the highly traveled areas is a must.

Location was convenient, we were able to walk everywhere. The building is cool and the staff at the reception really nice. Note: parking at Mellon garage during the weekend in 8 dollar per day and it is in front of the hotel

Service did not entirely meet my expectation. We were given some water the first night, than not for the second; we were left with one cup for the coffee for the second day. Towels were changed althought not asked for and a pledge of sustainability. I understand this may have been complementary for the first night. However I would expect more attention to this kind of things from a 4 star hotel

Localization is great, its nice old historical building with many beautiful areas around, food in restaurant and breakfast was really good, stuff was helpful and nice

its outdated, rooms are not big, bathroom was pretty small in my opinion, even though its nice design it looks a bit dirty - you can see nobody clean curtains, walls for long time, in my opinion its bit overpriced for the things you are getting

Both my husband and I appreciate the atmosphere of the William Penn Hotel. Architecture, decorating, rooms… They are all just very awesome!

For the most part, we had a great stay, but two things I would mention: one is that we had trouble with the shower and we had no shampoo, conditioner, or shower gel in our room. We did call the front desk and they got some for us rather quickly. Regarding the breakfast, I felt it was quite pricey, especially for someone like me who does not eat a breakfast buffet.

Great location

Front desk staff were wonderful. The valet lacked patience & tolerance. Since he is the first person you encounter, you’d think he would be more personable. A speakeasy (in my opinion) shouldn’t actually be labeled a speakeasy w/ signs that say “speakeasy”. Seems contradictory. And should be staffed by people with great personalities. The bartenders were “fine” but would I go back to that speakeasy if I was not staying at the hotel? No.

Great hotel very fancy/If money is not object, this is the place for you

THIN WALLS PEOPLE SCREAMING IN THE HALLS YOU HEAR THE TV OF THE ADJOINING ROOM THEY CHARGE FOR WIFI THEY CHARGE FOE EVERYTHING 100 FEE FOR EARLY ARRIVAL TEN DOLLR FEE for a refrigerator NO BREAKFAST I will not come back. Give me a mid range hotel with amenities any day

The staff was terrific in every way. The food in the restaurants was good and the service was excellent but the food was slow to arrive. The Omni is a grand old lady who has definitely seen better days. For the price we paid, I was very unhappy to have plastic cups in the rooms rather than glass. The beds were comfortable but the pillows were woefully inadequate.

See above. It wasn’t really a question of disliking things (except for the plastic cups) but the rugs were worn and things were just a little shabby.