Loved the staff! All go out of their way to make you comfortable. Tim and Virginia in food service were exceptional. My brother has cancer and is staying there. They both were so sweet to make sure our needs were met , kindness and compassion helping others. The staff at this hotel are engaged and very helpful with the needs of the clients. The amenities are great. Outside fireplace is terrific, the seating area in the back is large and spacious with lots of seating! A great area to sit and enjoy peaceful. Hotel has a large heated pool and spa.

The rooms could use freshening, new carpet or flooring would improve the overall appearance. It would be nice to make a bigger area with a garden out front so folks could enjoy the outdoors in the sun in the late afternoon. They do have an area with seating it just is very small and can only accommodate four to five persons

The breakfast had everything you could possibly want bacon eggs, oatmeal, coffee, orange juice, waffles,etc.

Honestly, I can only say that it was very clean a great layout in the room I had including silverware and a microwave. I came in a little late at night. I was super excited to see that you had frozen Amy food that I could put in the microwave so I could have something to eat before I went to bed, that was amazing! So when I came in, there were two staff people at the desk, super helpful, great personalities and answered all my questions even called me back from the phone upstairs cause I had a question Seriously, you want those two ladies at that desk don’t let them go. They were personal they knew what they were doing. They were funny. They were helpful and I’m talking around 9:30 at night.

The breakfasts were great. So nice to have a hot breakfast in the morning and in addition to have the menu vary so we didn't eat the same thing every day. The manager's reception on Wednesday was also a welcome bonus. Everything is clean and functional. We really find that having the suite with a separate bedroom makes our stay so much more comfortable and home-like. We will stay with you again if we need accommodations in Charlottesville.

There wasn't anything we didn't like.

Location, cleanliness

Breakfast did not meet the standards set by Homewood Suites Syracuse, where I spent 3 nights for 50th HS reunion. Their presentation and selection was superior More impressive , their breakfast staff was friendly and engaging. No one was rude at your breakfast , to be clear. Just no smiles. It was interesting to experience 2 similar properties back to back. Your front desk staff was much more engaged. Hope this is of value.

Overall, a very pleasant experience. Staff was always accommodating, breakfast was always hot, tasty and with friendly, helpful staff. Having good hot coffee was super!

It took two or three attempts to get an item that should have been in room. It was finally delivered to my room - a bit frustrating.

We loved everything about our stay in Charlottesville! Most notably, the lady taking care of the breakfast service was outstandingly caring. She took the time to talk with guests and went the extra mile to take plates and clear tables. We were absolutely the most relaxed on our trip in the Homewood Suites. Everything was as intuitive and cozy as could be.

A hot tub? The hotel was amazing. Nothing to improve for such a great price. Maybe just keeping a more well trained staff for checkin. Everyone is struggling with staffing lately, though.

We loved all that Homewood Suites by Hilton -Charlottesville had to offer! The pool, and hot tub were a hit with all of us. I enjoyed working out in the fitness room which was exceptionally clean. There was a half court basketball my boys enjoyed playing on. You don't even need to bring a ball they provide them at the front desk! We really enjoyed the patio area outside and used their grilling area to cook out one night! We loved the atmosphere in general because it drew you together with other hotel guests. The free breakfast in the morning was a bonus! I think a double bonus is their Wednesday social! The room was a hit for us as well. There was ample space for my family of 6. The boys slept well, and so did I! We loved being within walking distance to Whole Foods, and stopped off at Kroger for our grilling night. The staff was very hospitable, and we never had any issues with the kids. We really felt welcomed and everyone was very friendly, and accomadating. We definitely plan on coming back!

Spacious suite with good configuration.

The decor of the suite itself was rather drab. Muddy brown and green with gray. Not good. Actually somewhat off putting. Consequently our quarters were not welcoming.

Great to have breakfast - very good

As a food safety trainer i know hot food needs to be kept at appropriate hot-holding temperature. I would make sure that it is checked often.

Went to the hotel at 3:00 and my room was not ready but Barbie and Anna did everything they can for me and and my family.

I called in an hour early but was told I can’t but to wait to 3. 3 o’clock came and was still not ready.Finally Barbie and Anna made it happen for us.