The staff was so nice and pleasant. One of the rooms was very big and comfortable.

There were a few times we left the room for more than 5 hours and our room wasn't cleaned. The cleaning service came at around 15:00 when we were resting and only was able to replace the towels. We asked for a refill for the hair conditioner from two different people and that didn't happen. I think they don't have enough people in cleaning service. Also, one of our rooms didn't have a working air conditioner. They've replaced the room to a smaller one with a window we couldn't open since it faced the ally where the garbage was so the smell was awful. Keep in mind we have payed for two deluxe rooms...

Lovely hotel right across from Russell Square, right near the tube and within walking distance of Covent Garden and the Strand. The rooms were bright and spacious, and the bathroom was large. I appreciated the boutique hotel vibe.

It was very hot in London when I was there, and unfortunately there was a glitch with the a/c in our room - it was blowing out hot air instead of cold. It was 10:30 at night, my daughter and I were both sick, and there were no other vacant rooms in the hotel. So the property manager called a nearby hotel, arranged a room there, and personally walked us to the new hotel. It was such a thoughtful and kind response to the problem.

The staff at the Morton are fab, everyone we encountered was so lovely. The room was quite spacious and the bed was comfy. The location is excellent - right across the road from Russell Square and very central. There's also a very delicious chain right next door (Farmer J), which makes it easier to get some food if you arrive late.

Not an issue for us because we're accustomed to it, but some people may find the noise of the street disruptive if they're not used to it (the windows in our room weren't double glazed and it was right on the corner near the Russell Square crossing [cnr Woburn/Bernard]).

My friend and I did not eat at the hotel. We did go to the bar down in reception, and it was cozy and well-supplied. The people on staff were friendly and helpful. The hotel was immaculate and comfortable. We were close to everything we wanted to see, and we were close to transportation. Any hotel that is cat-friendly, as this one is, is tops.

We could have stayed longer and spent more time in the lounge. Seriously. These were the only flaws in our visit.

Great central location, very cozy, comfortable and clean rooms, polite and friendly staff, good coffee and tea in the room, big bathroom with a clean shower

Due to the central location and the two hospitals nearby it can get quite noisy in the evening. The AC was very loud when put on higher speed. There were no adapters for the electric sockets and no USB outlets. Bottles of water were complementary supplied only on arrival.

We loved our stay at the Morton Hotel. The location is amazing for both walking to theatres/popular areas and offers great bus/tube options. The room was very nice, clean and quiet. This must be one of the quietest hotels we've ever stayed even though it was a full house. The coffee/tea/biscuits daily replenished was much appreciated. We would stay at the Morton Hotel again for sure!

The hotel does not have the usual lobby/reception area. Once we checked in, we haven't been to the reception area for rest of our 5 day stay which is not a bad thing at all. My kid loved having the room card open the hotel doors :) It's just not the usual hotel feel you get with a proper lobby. Again, we did not mind it one bit.

Always a pleasure to stay at the Morton Hotel. Ideally situated in Bloomsbury, close to parks, transport and shopping and with friendly and professional staff. Rooms with kitchenette are ideal for self-catering.

The ability to open the bedroom windows has been removed over time - whilst there are understandable reasons for this, it can make regulating the room temperature in warmer conditions more challenging.

Pleasant staff, very responsive when approached on any issue. Rooms well kept, as well as the hallways and other common areas. Practical bathroom arrangement with easy to reach hot-rack for drying towels; carefully executed floor inclination for the walk-in shower, insuring no water escapes the drain. Hot water coming on in seconds. Not much street noise penetrating the double windows on the fourth floor (apart from the occasional sirens).

Cleaning lady disposing off a full bottle of water which was deposited on the floor, next to the bed. Bathroom door latch would not catch, so the door would only be securely closed if the lock was used.

The hotel is in an excellent location, Russell Square Station (piccadilly line) is close to the hotel and connects to Holborn station (central line). There are excellent buses in the area. A 15-minute walk to Oxford Street. There are chain and hotel cafes in the area. There is a convenience store where you can buy almost everything you need. You should bring reusable shopping bags. You will hardly find plastic bags, only paper bags for money. Tip: From Russell Square station you can get to hetero international airport and vice versa. Just note that the train from Russell Square station does arrive to the airport, not every train does.

Great location — a short walk from Russell Sq tube station which made transport to the airport easy. Fairly quiet neighborhood in the evenings. Charming decor inside and fairly new amenities, with a fridge which is rare in the UK. Bar in the basement next to the reception.

A little confusing getting into the building as the reception is downstairs and they expect you to download an app / complete an online check-in for the app key which will def be challenging for those who aren't app savvy.