Large room, tastefully decorated and well appointed. Large gym with a good selection of machines and equipment. Welcoming and helpful guest services staff at check in and during our stay. Great location within walking distance to conference center and downtown area.

I would have given a 10, however staff at checkout stated an additional nightly amenity fee was owed at checkout, even though I had clear documentation that the amenity fee was included in the the room rate paid in advance. Despite this, I was told that the fee was "never included" in the booking.com rates and I needed to pay it again + ask booking.com to have the pre-paid amenity fee refunded. This seemed rather ridiculous. The problem was eventually resolved, however no apology was offered. This left a bad taste after an otherwise excellent stay.

The facilities at the InterContinental were comfortable and well-maintained — the physical environment deserves praise. However, the human aspect, particularly the front desk and restaurant staff, would benefit from reflecting more deeply on what true service means. Initially, I thought my experience was just a one-off, but after reading other reviews, I realized similar issues have been raised by others as well. Considering the reputation of the InterContinental brand, it's surprising to see such consistently lukewarm feedback. It shouldn't be this difficult to deliver the level of service expected from a hotel of this caliber. A bit of honest introspection may be in order.

Great executive lounge with breakfast and dinner app options, full bar amenities in lounge, suites are spacious and bathrooms are high quality

Location did not have a lot around it but walking on waterfront was nice

Check-in was smooth and efficient, and while I waited for my friend to arrive, I grabbed a drink at the hotel restaurant. The atmosphere was relaxing, and our waiter was excellent—attentive, friendly, and made a great cocktail recommendation.

The room itself was clean and comfortable—a "Classic" style—but there was an issue with the bed configuration. When I booked online, I selected a room with two double beds, as I was sharing the space with a friend. However, when we arrived, we found a king bed instead. I called the front desk to request a change, but was told no other rooms were available. I don’t recall being informed at any point that the room had been changed to a king, which was disappointing.

Cleanliness and Comfort

it was not clear that the kids need to pay the breakfast The breakfast space have long wait lines

I'd like to give an 8.5 if I could. Excellent location - walking distance to many sites, shops and restaurants as well as an easy walk to South station. The included breakfast buffet was good - not remarkable but more than sufficient (eggs, bacon, sausage, pancakes or French toast, fruits, yogurt, cereal, toast). The gym was very nice - a decent size with plenty of amenities (towels, peloton bikes). We just happened to get a great deal on a nicer room because it was a slow weekend. For that reason it was a good value - I don't know if I'd still feel that way if we'd paid the standard rate. So, I guess keep an eye out for good last minute deals!

There were only super minor things. The fridge is so full of mini bar items that there is very little room to use for your own leftovers etc. Our room had a nice soaking tub and when filled the water was very green and smelled a bit of chlorine. The best I could get is that perhaps it was a cleaning solution leftover in the tub? Although I do have bright 'fashion' colored hair and for some reason this water stripped so much more color out of my hair than usual. The view is really nice and nearest to it is a large desk. It's great for doing work with a view but then there was not enough room for two people to sit in a "comfy" chair and look at the window and people watch.

The staff was fantastic. We had just stayed at a hotel down the road for the prior 4 days of the trip, and the service and accommodations were SO much better at IHG. Ernesto at front desk helped us when we came in. Our reservation from Booking wasn't showing up, and he helped get us sall straightened out, and comped us breakfast and a couple of drinks for our "trouble." He was extremely helpful.

The breakfast was great, but a little expensive.

Everything

Nothing. May be the deposit is too big😃

Location next to everything we want to see. Walked to everything

We love the property being in the middle of the Financial District. Close to everything, made the trip walkable or very short drives to anywhere we needed to go. Rooms are spacious are very well appointed. This is our second time staying at the Intercontinental.

Did not have this the last time we stayed, but it seemed like the restaurant and bar was short staffed.