The room was very nice, and the little considerate touches that did not cost them much but made us feel special. The staff are very nice without being pompous. Our waiter at dinner was great fun and accommodating. 5 star without pomp!

It's expensive when you are expected to Tip well! It's not compulsory but a bit embarrassing to decline! We don't understand why a Hotel at this price point does not pay staff better!

All staff, in whatever capacity, were exceptional. Service was faultless, and the smiles & laughs were genuine. All facilities were spotless, and in superb condition. It looks like the hotel takes great pride in its offer.

Room was smaller than I had envisaged. Corridor between bathroom and service wall a tad tight, especially for two people. Billed service charges are really annoying. I would like to be trusted to leave a generous tip of my own volition. It left a negative feeling, to what was a faultless experience otherwise. I should say this is an increasing trend amongst all service providers, so you are by no means alone, however, to my mind it suggests patrons cannot be trusted, and that is sad, from a high end business such as yours.

Very comfortable and wonderful staff…nothing was too much trouble. Very central for Covent Garden and many theatres. Food is mainly Gluten and Dairy free in the restaurant for dinner. Good choice for breakfast.

In a noisy traffic area…but typical for central London!

Location is very central. The staff and service were excellent. We arrived early and were able to access our room straight away. The pool, steam room and changing facilities were very clean and provided useful products and equipment (Dyson hair dryers; ghd straighteners; Natura Bissé cleansers / toners; etc). The king bed and seating area in our room were very comfortable and the towels, linen and room generally were all of high quality. Lovely homemade chocolates were left in our room in the evening.

We booked a Superior room and it was a bit "cosier" than we expected, although not uncomfortably so (especially for London).

We were upgraded to the fabulous Somerset Suite and it was a fabulous and generous surprise that we really loved and appreciated. Gorgeously decorated, beautifully designed with an amazing view. So very comfortable, calm and quiet - we didn’t want to leave. Staff were second to none: polite, knowledgeable, unfailingly helpful. We were extremely impressed. Thank you!

Not mad about the lobby area. Cavernous, badly lit and lacking in atmosphere. Didn’t look like somewhere we’d want to hang out ( unlike the library, which is plush, cosy and lovely)

Impeccable service in an amazing location. Heated floors, fantastic housekeeping, lovely sauna & steam room with great room lighting & so quiet for London. Loved every minute!

Pricey drinks at the bar

Such a beautiful hotel, tastefully decorated with wonderful staff. It's location is fabulous and you really aren't far from anywhere! You have the Lyceum Theatre next to you, so you can see Lion King, Mama Mia, Frozen or Tina Turner musical with just a few steps from the hotel. Covent Garden is literally round the corner and it's all well within walking distance to the hotel. The room was spotless, the bed huge and very comfortable. Thankfully the room has aircon which was well needed during our stay. There is plenty of choice for breakfast, the usual cooked breakfast or healthier options, along with other options, depending on your taste. We used the valet parking service so just pulled up and they took our car off to the carpark. Wonderful service by all the staff we encountered and a beautiful part of the city. It was our 10th wedding anniversary and the hotel left some lovely bits in our room for our arrival, overall a wonderful stay and we'll definitely stay again.

The service was outstanding from the reception concierge to the restaurant and bar staff. The hotel is very high quality and situated in the heart of theater land, ideal for a night stay and watch one of the great shows located literally a step outside. Had a great experience even got to see the newly installed Christmas decorations fantastic

Not much overall a very nice hotel

Really lovely hotel, friendly attentive staff, food and drinks were very good, the spa, pool and treatments were amazing - you are in the heart of hustle and bustle yet you are in a little peaceful bubble here - absolutely loved everything about this hotel and our stay- Thank you :-) we will be back!

Beautiful historic building. Clean, understated contemporary decor. Lots of windows, double glazed to reduce noise. Lovely subterranean swimming pool felt like a grotto. Good restaurant and room service. Lovely and accommodating staff. Fresh flowers everywhere.

Had a plumbing issue one night (vacuum-operated toilets sound cool, but…) so had to change rooms. But everything else was first rate.