Venue is so central. The staff are exceptional especially the Concierge staff, and the staff at the Radio Bar

Breakfast is now in the Italian restaurant downstairs. No atmosphere, food poorly prepared, no atmosphere. It used to be served at the rooftop Bar which made the experience amazing. Bad decision to change this. It made me question whether I would stay there again.

Very clean, comfortable and quiet. The hotel staff is very good and professional.

The breakfast is very inconsistent. 1 time good, 3 times very bad. The breakfast room staff is totally incompetent.

The hotel was in a fantastic location. We got the train to Liverpool Street then a taxi to the hotel, which didn’t take long. The rooms were well equipped with hair dryer/ straighteners/ toiletries etc. Bed was comfortable. Staff were all friendly and welcoming. The breakfast was very good, which was in the Italian restaurant next door. We also had dinner in the STK restaurant, which was very good too. The hotel smelt lovely!

The roof top bar was closed for refurbishment but I didn’t know this at the point of booking. It probably said somewhere but I hadn’t noticed. It wasn’t really a problem as there was lots going on nearby anyway.

Location / facilities - staff very helpful and welcoming.

Under refurbishment and wasn’t told beforehand - not by booking.com - not by the international reservations when speaking to them and not by the actual hotel reception when we spoke to them twice before booking. And then again we were contacted by reservations after booking and they failed to mention it also. The roof top bar / restaurant closed - wasn’t informed beforehand and it was one of the reasons we booked.

Everything way exceptional, however, there is one person who really went above and beyond who works in the concierge, a tall bearded guy, I’m sorry I forgot his name, but he absolutely made sure our stay was flawless and helped us make reservations in the top spots in London. I am grateful for his hospitality and professionalism.

None.

The interior was very cool and had the wow factor! The room was also fabulous, with a comfortable bed, great bathroom and the sound proofing was excellent. Staff were always welcoming and happy to help with anything.

It was such a shame the rooftop bar was closed for refurb. The only slight hitch was that there was a smell of cigarette smoke through the aircon.

Ambience, staff very clean and comfortable with great views. Did not think it was worth £400 a night, other 5 star hotels we’ve used around the world are a lot less with breakfast dinner and bottomless drinks included etc.

Being charged for having our room cleaned, which is a first for us anywhere in the world, impractical safe , tv very difficult to navigate and a lack of options.

All facilities throughout were exceptional and all the staff were very helpful and fantastic at making our stay so memorable. The location was perfect, couldn't have been better.

The Full English breakfast was spoilt by the almost tasteless sausages!

The hotel and staff were lovely. I was greeted with the offer of a glass of wine or water and made to feel instantly welcome. But the star of the show was my Experience Hostess Emilia. She made me feel so welcome and at ease. I was there for a reunion with a friend I had not seen in thirty years and she genuinely joined in our joy at our meeting. She was, without doubt, the highlight of the hotel for us and she will be the reason for our return. I would have no hesitation in recommending this hotel in the future to family and friends but only because of the star of the show, Emilia. A true gem in the centre of London.

From the moment I entered the hotel, the concierge staff were amazing. They escorted me up to reception who were excellent. Anna and Shruti immediately made me feel welcome, realising I work locally and visit each week, they immediately asked why I hadn't visited before and then made sure it was an amazing stay and upgraded me to a suite! This hotel also has that WOW factor. I'm going back next week!

On my very last night I had some plumbing issues in my room with knocking pipes which meant I had no sleep. The hotel manager Javier was kind enough to arrange a late check out and I was allowed to stay in my room until I left for my train home. A great example of professional handling of an unfortunate and random problem with the room, fantastic customer service!