Excellent location within walking distance of all attractions and the main shopping area and also had a local Tesco Express 2 minutes away for the grocery bits We went on a Theatre Break and were thrilled to discover the Empire Theatre was only a 5 minute walk The apartment was spotless clean and had everything we needed for our stay The staff were brilliant .... friendly and efficient, and our requests were handled promptly and with a smile 🙂🙂🙂

Reception closed at 6pm on weekdays After hours access from 6pm involved entering round the side/back of the building using a key pad system on 2 entrances While it worked brilliantly we did find this a little bit daunting (especially after dark) and more so when there were people waiting at the bus stop directly outside or using the seat immediately at the first gate entrance We did feel insecure until we were in the building and both entrances locked again

The size of the serviced apartment is great and it has two bathrooms, one with a shower and the other with bath & shower. That’s a huge plus for a family of four. The facilities and location are very good. Clear instructions for our late check in so we had no difficulty getting in. It’s a very nice property and is located very well.

One of the beds was a big saggy and the heater in the master bedroom didn’t work. It wasn’t fixed either though we did inform reception. The heated towel rail in one bathroom didn’t work either. Again no maintenance was done. However these are small issue but our overall stay was very comfortable.

The 2-bedroom apartment was clean spacious for our family (two parents and one child). There's basic equipment necessary for a short stay, the beds were very comfortable and the street not very noisy. The staff was nice and helpful. I would definitely recommend this place.

Minor worry, but the wall-mounted shower head in the two bathrooms was not very handy. One is above a bathtub which is not easy to clean without a shower hose. Other than that, it was perfect. :-)

The 2 bedroom suite was perfect for two couples visiting Liverpool! Each couple had their own bedroom/bathroom space and the common kitchel/living area was very comfortable and had everything we needed. Having a kitchen and washing machine available was a well used luxury. Kelly at reception was very helpful and also gave us a terrific restaurant recommendation (Riva Blu on Castle Street). Parking below the building was very convenient and we didn't even use the car duing our 3 night stay because everything was within easy walking distance.

Very minor inconveniences. The TV remote was difficult to use and the elevator didn't stop at the 4th floor which we were on. We had to go to the 5th floor and walk down... which really wasn't a bad thing given all the fabulous food we consumed while we were in Liverpool.

Staff were very helpful, location is fairly central. The Penthouse apartment is a great size, plenty seating, dining table and chairs, kitchen with all you need for a family stay. Both bedrooms had en-suite and a separate toilet downstairs was handy. Good view down over the docks.

Parking instructions ahead of my visit would have been useful. Beds were too soft. Most of the blinds were broken meaning you couldn't open or close them properly. There was dirt and dust on the window ledges and skirting boards.

Great location & clean, spacious apartment

1. We had a split level apartment. The bedrooms had open walls to overlook the living/dining area. Ok for a groups of friends but maybe not so good for couples as we could clearly hear each other whichever room we were in. 2.And we asked for our luggage to be looked after on Sunday morning (our day of check out) but reception doesn’t open til 10am so we had to adjust our plans slightly. Would have been good to be reminded of these timings when we originally asked, before we arrived.

Property was good value for money, had the facilities we needed and felt safe. Kelly on reception was amazing. She was friendly and helpful. Area was a little bit out of the Central city so it was quiet, and felt safe with pin gates to get in.

The beds and pillows need to be better. Stayed for 2 nights and used the apartment as a base to be with friends and sleep, so I would have preferred a more comfortable bed. There's no air conditioning and the windows hardly open, there was a large fan for the living room but the bedrooms were too hot. There needs to be air conditioning units fitted. There was some sort of air filtration system In place although this was not air conditioning, and was really loud In the bedrooms.

Everything was perfect, from the check in to the check out! The ladies we met on reception, Hannah and Kelly, were so friendly and welcoming, they are an asset to the company.The facilities we received for the price were amazing! The view of the building opposite with the clock tower was just gorgeous, at night it is all lit up. The room was bright and airy and the settees were really comfortable, as were the beds. The fully equipped kitchen meant we could have tea, toast etc in the morning, rather than dashing out for breakfast. The washing up pack is a brilliant idea! All the rooms were really clean and each couple had privacy of bedroom and own bathroom, which was excellent, a real home from home! The whole experience was amazing!!

Having to leave 😂 Nothing, everything was perfect☺️

The whole experience was great, the receptions were very friendly, especially Kelly. Very helpful in showing what to do with the parking and it was easy to get our keys. The suite was great, bigger than we expected, every was clean and in working order, no surprises and nothing was wrong. The location was great too, really close to a number of lively bars and eatery's and the main shopping center was only a 10 minute walk away too. Couldn't have wished for a better location. ~a couple of pur party also left some luggage behind and they have gone above and beyond to get it back to us.

The seagulls were noisy, but that couldn't be helped!

We found the apartment address fairly easily and it was located in a great area - close to the waterfront and Mathew Street. The receptionist was very helpful and friendly and although we were early, the room was ready within 15 minutes of us arriving. The room was on the first floor, which meant it was a little 'dingy' as it was facing onto another high rise building with windows directly opposite us so we kept our curtains mostly shut. It was also an odd shape. However, the beds were comfortable and for a weekend base, it was ideal. Parking was below the building on the next street and there was keypad entry if you came back late a night. We ate at Fattoush which was about 100 yards away, and went for breakfast to Dale Street and Carlisi (we preferred Carlisi) and then at Pho which was on the way to the Waterfront and saw lots of live music in the bars on Mathew Street before seeing Deacon Blue at the Waterfront Festival. All in all, a good weekend.

Room on a low floor - if I went again, I'd ask for a room on a higher floor. And that's about it...