It's a great location - walking distance from the station and Matterhorn gondola. It has a great view of matterhorm from the top floors and a nice hot jacuzzi. Nice clean and spacious. Our host / support person Laura was absolutely brilliant and very very helpful.

The floor we were at had a privacy fence with curtains(pics attached/ which essentially meant absolutely zero views for us. The other issue was the decor of the apartment. I understand it was probably Avante garde , but freaked our family out - specially the one in bedroom with all those pipes jutting out of Mother Mary and Jesus

The location was amazing, half way from town to glacier lift, the pick up and collection of luggage to the hotel was great and much appreciated, the staff were lovely and the breakfast was suffice. The checkout time of 11.00am was early.

I booked for 5 people, only 4 came so that made it expensive (€3500.00 for 2 nights) though I am not sure anybody could have slept in the bunker room upstairs, it was hard to access by ladder. The apartment was cold, when the sun was not out in the mornings and mobile heaters were used.

Amazing property and view of the Matterhorn. Hot tub and fireplace and staff were amazing. My husband had been injured whilst skiing and they went above and beyond to make sure he was comfortable and had everything extra he needed. The host was on call all the time and assisted us with any extra requests and it was a pleasure staying there.

Location, view, fire place, staff and hot tub

We were caught in a snow storm and Zermatt was cut off from outside. There was no electricity for one and half days. But the hotel took really good care of us, provided food and drinks, charging place... let us stay for one extra night. We have to thank Daniel, who went out his ways to make our stay as comfortable as possible. We would definitely like to come again.

Spacious layout good for families. Lovely view. Hot tub and sauna were much appreciated. Responsive staff.

Bit of confusion on the first day around location, ski rentals and connection to the main hotel. Not close to main lifts but easy to access the Matterhorn Express. Pool not working. If you needed hotel amenities, it’s not your place.

This place is by far the most exceptional stay throughout my entire trip in Switzerland! You can have the Matterhorn view right at the balcony and the house is perfect for family it has everything you need! The person in charge Laura is perfect in every way, she had definitely make my stay even better.

Is a bit of walking distance from the train station, but they do provided us with pick up and drop off service for check in and check out~

Extremely friendly staff, good service, offered us free taxi ride (zermatt is car free zone), so we don’t have to drag our luggage to walk for a long distance. Helped us to move and take the luggage for check out, so we could have a relax time to travel other part of zermatt, and don’t need to rush back just to check out. Lovely place to stay, literally river view, we can walk out of our unit, then can see the Matterhorn view. It is a really good stay. Worth it. Their main hotel even cooler! If we have chance, would like to stay in their main hotel next time.

The room was really very cosy and pretty

The room did not have a phone. If you need to request for anything from the concierge, you would need to walk to the hotel side (10-15mins walk). We walked over to request for 2 additional pillows and for a pick up to the train station when we check out. However, both pillows and pick up did not arrive.

The room was separate from the Hotel but what a nice location and the architectural refurbishment was fascinating. Backstage took an old town chalet, lifted it and created a sun filled, glass room overlooking the Thun River. We had so much fun hiking around Zematt but the best treat was a gourmet lunch mid hike in Zmutt. We were lucky to visit Zematt before the main summer season, had excellent weather and to have booked this room.

The pictures online don’t do it justice, beautiful chalet, with a wonderful spa. Just perfect after a great day on the slopes. The fire place and topping up of wood each day a big plus.