Rooms excellent

Overall and excellent weekend. Tainted only on the final day by the behaviour of a man I assumed was supervising in the restaurant for breakfast on the Sunday. The manner in which he spoke to other staff was absolute appalling, loud and abusive. I would not employ this individual in a customer facing environment.

Great high spec hotel and very comfortable. The staff were really nice and friendly and the location was perfect for us.

We used the on-site restaurant and thought we were able to get the special offer menu at the time we went. However we were not offered this and were given the standard menu. We therefore thought that the special offer wasn’t available. However half way through our meal another couple turned up and had to ask for the special menu of which they were given. I think it’s a little sneaky that you are not offered this when given the menu…..

Beautiful hotel, well situated in the centre, easy stroll to shops, restaurant and major attractions. Stunning room, and bathroom, comfortable bed, everywhere spotlessly clean. Staff very friendly, helpful and attentive, especially the lady on reception / check in desk. Breakfast was delicious with quality ingredients and staff were brilliant! Thoroughly enjoyed our stay, it exceeded our expectations, we highly recommend and will most definitely return.

At breakfast, the fact you can choose from the 'continental' menu to start, (fruit juice, yoghurt, muesli, etc) wasn't clear, (we thought it was either or), and opted for full English on its own, so maybe this could be made clearer, or waiting staff could explain when handing out menu's.

Part of the Provenance group of establishments. I was contacted by the hotel prior to our visit to see about a free upgrade! Apparently we had paid so much more with Booking.com that they wanted to afford us an upgrade and include breakfast in what we had paid!! Absolutely excellent business practises and honesty from the hotel team. The staff were all very friendly. The meal we had in the evening was excellent as was the breakfast!! Cannot fault the hotel in anyway… and would definitely stay there again! Wouldn’t ever use Booking.com again… shame on them!!

Nothing at all!

We were upgraded to a deluxe room which was fabulous with a settee/seating area and a balustrade window overlooking "The Stray" which was lovely. The location is excellent just off the centre of Harrogate shopping area, yet overlooking the "The Stray". The receptionist was above and beyond helpful and friendly and helped us with our luggage. Breakfasts were very good and all staff friendly and attentive.

Car Park Facilities not available at this hotel, you are advised to park in a multi storey car park which is at the back and side of the hotel. The charges are £7.20 for 24hrs. There is no option of afternoon tea (biscuits, cake or scones) in their dining/lounge area (for enjoyment after your arrival mid afternoon)

Staff were very friendly. We had brought bikes with us, they let us take them up to the room and store them with no issues at all. Room had everything we needed, bed was very comfortable. Location was very good - right in the middle of Harrogate and opposite the stray. Multi-story car park is next door and easy to use (not too expensive around £7 per 24 hours).

Looked a little bit tired in places for what we paid (mainly just carpets need replacing in the upper floors and room - everything else was very smart). Breakfast seemed a bit steep (but we just went somewhere else local, plenty of options).

A lovely place to stay with fantastic rooms and delicious food. Our room was spacious, had a view across to the park from a juliette balcony, a huge bed and a very nice bathroom with a bath big enough for 2! We ate at the restaurant downstairs, and it was difficult deciding on what to have because it all sounded so enticing. We were looked after by Ryanna (I hope I spelt your name right) and she was an absolute pleasure! From beginning to end we were given friendly and fun service which added so much to what was already a great evening. Thank you, you're a legend!!

Lovely hotel, great staff and great food.

Good location, overlooking beautiful fields. Lovely decor in room...we were kindly upgraded to a suite which was spacious and much appreciated. Lovely fluffy towels and robes and slippers provided. Fabulous hot shower area. Breakfast was served to order, with a good choice of hot and cold food. Nice terrace outside if the sun shines.

We didn't realise there was a separate entrance(round the corner and thru an alleyway) so entered through the bar area. It was very crowded and noisy and when we were directed to reception that area was also very busy and noisy as there was a function in the room adjoining reception. This created a rather chaotic start to our stay. For the cost of the accommodation and the 4 star rating i assume they are attracting, i found the reception area rather disappointing.

What I would expect to see in a hotel. Coffee machine. Selection of magazines. Bottles of water. Personalised Welcome letter. Brochure of hotel amenities inc restaurant menus and things to do in Harrogate. Biscuits. Fluffy towels.

Super King Size bed looked like twin beds pushed together, which isn’t my preference. I’m 5ft 10 in and my feet went beyond the end of the bed. The duvet was tucked right in at the bottom so I could hardly move my feet.