The staff were helpful and friendly. Our room was very comfortable and well decorated with thoughtful touches. We didn’t feel as if all the rooms would be the same. The food was excellent. Whilst there was only one vegetarian choice on for mains the chef offered additional options. The hotel has a relaxed atmosphere but the staff are very efficient.

Nothing. Although it would have been helpful for staff to have explained about additional vegetarian options when I booked as originally I booked another restaurant for the second evening as the receptionist I spoke to told me they didn’t change the menu every day.

This hotel is the perfect blend of elegance and warmth, with a charm that draws you in the moment you arrive. It’s not about over-the-top luxury; rather, it’s about understated sophistication and attention to detail. The decor has a timeless feel — classic yet contemporary, with carefully curated touches that give the space personality without being overwhelming. What really sets this hotel apart, though, is the personal touch. The staff exudes warmth and professionalism, making every interaction feel special. You can tell that this hotel takes pride in offering a refined experience without any pretence.

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The hotel was comfortable, the dinner was excellent, the pool was quiet but not quite as large as we expected. It was also disappointing that we had to book the pool but, as it turned out, it was the last slot available so we just managed to get a swim in before it closed for the evening and it was very quiet which suited us fine. Breakfast was excellent too.

We were not fans of the feather pillows but we should have asked for firmer ones. the shower door in our room did not close properly the lighting control was bizarre and we were not able to have the bedroom lights off and the bathroom on!

Well trained and plenty of staff. They greeted me by name at the door and walked us to our room explaining the hotel. There were tears in the room for my birthday. The spa has mixed sauna and steam so unlike Champneys couples can go to these facilities together. Towels, gowns, slippers provided. Nice artwork rather than usual hotel prints. Light and bright. Dog friendly with bed, dog treats and bowls provided. You got 3 spa experiences for a 2 night stay. Booked a half hour massage, not many minute slots so book ahead, the massage was great. Nearby, Hungerford has a lot of antique shops and a wonderful cafe called Eliane where I had a really lovely vegan brunch. From there a good walk along the canal to Kintbury, where you can wait in the pub to get the train back.

I would have preferred the hotel to be more sustainable and vegan friendly. We were there for two days and our big towels were Hung up but taken away for washing. The slippers with a sign saying ‘take me home’ (ie. Not reused) were taken away the following morning and replaced with new ones. (My husband just went barefoot rather than use another pair) The half empty milk was replaced. You can provide high levels of service while giving people the option to consider the environment. We were given time slots for the spa that were arranged at the time of booking. However, there were only two other people in the spa and it was a mid-week October stay so clearly a quiet time, so it felt strange to keep us to the spa slots rather than telling us it is quiet, go anytime.

Great location. Good facilities, excellent gourmet menu and wine selection. Reasonable spa facilities, generous size rooms and bathrooms. Excellent cutlery and linen. Plenty of parking space, light airy reception. Well staffed.

Needs redecorating throughout, looking tired. The glass dome above the spa has weeds growing on the inside! Numerous public areas have considerable paint damage. Dining room is noisy. Over priced and past its best really, living on past glory. I’ve experienced better for less money. Under new management so hopefully it can be updated.

Wow!! A fabulous stay had at The Vineyard. We had a 2 hour visit to the spa. Small but very relaxing. We took the cellar tour, led by the hotels very knowledgeable sommelier. In the evening we thoroughly enjoyed the tasting menu with wine flight in The Tasting Room. What an incredible meal. Couldn’t fault it. Personalised menus, extra surprise courses. Wonderful, innovative flavours with gorgeous presentation. Loved the staff who were so engaging and informative, they turned a meal into a whole evening’s experience. The room was extremely spacious and had a luxury feel to all elements. The balcony was big enough to sit out on, the shower was really powerful and the toiletries were great. We also enjoyed sitting in the garden with a gin and tonic. Thank you so much to all the staff and chefs for a really great celebratory stay.

Great atmosphere, a warm welcoming hotel with excellent staff that looked after us. A hotel that had been on our radar for a long time and we eventually got round to visiting and it didn't disappoint. Our suite was comfortable and well appointed and the team kept us topped up with those incidentals you get through. The food was excellent including the hearty breakfast which was just perfect. The New Years Eve Gala event was superb, from the Champagne reception to the fireworks at midnight. Overall we had a fabulous stay and would recommend it.

Couple of items getting a little tired that need attention but otherwise spot on.

The hotel was very quiet as it was out of season so staff were very willing to help us. Our room was large, clean and well presented. We had dinner, breakfast and lunch in the restaurant. The food and service were excellent. We didn't use the spa but it looked very nice when we looked from the doorway. The hotel specialises in its wine and art collections. Neither of us drink very much but listening to the wine waiters talking they evidently know their stuff. We were more interested in looking at all the art/sculptures around the hotel.

The television in our room was a bit temperamental and we reported it when we left. Also the room was very hot and we couldn't manage to turn the heating down sufficiently. Also, for a 5* hotel I would have expected a better quality of toilet paper.

Very helpful staff. They looked after 2 bikes for us which was great. The room was nice although the bathroom was a bit dated including a shower that it was difficult to use because it soaked the floor. The food was very good although service was slow. The artwork on the walls of the hotel was fabulous. The wine was also excllent and we got an Easter egg in our room. Overally, there were many things that were 10+ but a few things that let the hotel down hence my rating as very good but not outstanding.

Bathroom Service in the restaurant was slow

The service was good. We were unhappy about the extra bed for my daughter and this was sorted out with minimal effort. the spa was good and we had fun in the pool. The quality of the breakfast and the brightness of the dining room meant this felt a very special experience.

Only complaint was the quality of the extra bed for my daughter but it was sorted without any fuss so was not a problem at all.