Loved this hotel! ALL staff from reception to cleaners were super friendly, polite and welcoming. We would’ve liked information about the history of this fascinating place and how it survived the earthquake. If you like modern, bland, anonymous hotels this isn’t for you because it is bursting with history and character! Spotlessly clean, great shower, comfy bed and blissful bedding. Free port to drink in the library, free fruit at reception! Oh and it’s in a quiet street but a perfect location near the seafront and all the Art Deco streets!

Angela the lovely young lady who greeted us and showed us to our room was so lovely and welcoming. She was very warm and friendly and made us feel very valued. The room we had was very spacious and more than adequate. We were very comfortable. We loved the bottles of water that were provided every day. Location was fantastic as we were able to walk to so many places. Having the carpark across the road was very convenient and we didn’t mind having to pay for it.

Only thing was that there was never any heating on in the lobby, stairs, or hallways so it always felt cold coming into the hotel.

The staff were exceptional with their service. The recommendation for dinner at The Firestation was perfect to celebrate my mums 89th birthday who I had booked to stay with while in Napier. Loved the library and the complimentary glass of port that evening. Great location being so central to the shopping area and Marine parade.

Could not fault our stay - I think the staff need to be congratulated - even if there was something to fault you would not with their level of attention.

This place has old fashioned elegance in bucket fulls. It was a joy to stay there. The staff were excellent, the room was comfortable, the food was excellent, there is parking directly opposite ($15pn) and the location was also excellent -with a few metres of the sea and main shopping area.

I loved the place but remember -it’s an elegant older lady not a beautiful young woman. If you like a plush modern place this may not be right for you

We love old hotels. The room was out of the 1800's and very roomy with a great bathtub! We had dinner at Churchhill restaurant downstairs, which is only open on the weekends. But if you get a chance to have one of their meals it was very delicious! Angela, is a great hostess, she met us at the front with a huge umbrella because it was raining. It was a very nice welcome to Napier!

We enjoyed everything about the property there was nothing that we did not like.

My husband and I recently had the pleasure of staying at The County Hotel, a remarkable boutique 'bougee' establishment that truly sets the bar high for luxury hospitality. From the moment we arrived, we were greeted by the most beautiful host and service. The level of service was, seemless and impeccable, creating a warm, kind professional atmosphere. The culinary experience at The County Hotel was also a highlight. The in-house restaurant and bar offers a diverse menu that caters to all palates and presentated with artistic flair. The newly renovated Hotel bar struck the perfect balance between ambiance, elegance and coziness. The bar menu also boasting a selection of fine wines, beers, spirits and cocktails making it an ideal spot for both casual evenings and special occasions. It's clear the owner (Angela) of The County Hotel takes pride in her hotel. Her presence adds a personal touch that's rare in Aotearoa Hotels. The County Hotel is more than just a place to stay; it's an experience in itself. With its unparalleled hospitality from Angela, attentive staff, exquisite dining, great cuisine/menu from head chef (Richard), most gorgeous room and attention to detail in every aspect, it truly stands out for us as one of our beautiful accommodations. Whether for business or leisure, it's an establishment that we highly recommend and eagerly return to in Napier.

Pretty much everything. Great staff.

Restaurant not open all the time during Art Deco week. Every time it was open it was booked out. This should change especially since breakfast is not available on site.

The hotel’s history has been so beautifully maintained and you feel you have stepped backed to a time of class and sophistication. It was all the little extras including the personal meet and greet with tour, to the complimentary port in the library and the fruit bowl and goodies in the foyer. Loved everything about our stay. Thank you Angela, you are an amazing host.

Nothing

This was our second stay at The County Hotel and the place is fabulous. Helpful staff, parking just across the road, great location, lovely room furnished with an old fashion theme but still has all the comforts you need. Would highly recommend.

It is an old hotel that has been sympathetically modernised. The owner/manager is very personable and makes the guests feel very welcome. Nothing is too much for her to help make the stay more pleasurable. The rooms were comfortable anfd very clean and there is absolutely nothing that I could fault with the accomodation or service.

How can you improve on the best?