Location was excellent and the room was better and larger than expected. It was more modern and spacious than it appeared in the photos. Having separate A/C for living area and bedroom was a bonus, as was having 2 TVs. I'd like to give special credit to the housekeeping staff who were friendly, efficient and very good at their jobs.

Given the shortage of parking spaces it would be really helpful if the reception staff had some info on where free and/or all day parking was available locally (for example, there are several all day free spaces just across the park behind Woolworths) but the woman on reception (the younger of the two we met) simply told us we'd have to drive around to find one for ourselves. Overall we found the younger receptionist somewhat disinterested, charmless and lacking customer care skills. The older of the two was happy and friendly however. In terms of the room, we loved it but maybe worth noting when being replaced that the fabric on the sofa is highly allergenic for people with skin issues e.g. eczema.

The property is central so you can walk everywhere. My room was lovely - very clean they had put the heating on so it was lovely and warm . There was a lovely tea/ coffee selection using a good brand of tea. Shortbread biscuit which my daughter claimed when she came to visit . Loved the toiletries. They had many lovely touches .even the toilet paper was folded to a point and a special embossing stamp used to hold it in place .milk was put in the fridge everyday . This is my second time staying here and I will definately be back . The reception lady is an absolute delight .Extremely friendly and welcoming . On my last visit my daughter had given me flowers - she noticed and got a vase for us to use .She is a real gem 💕 I will definately stay here in further visits to Napier as I loved everything about it . The beds are amazing !!! The most comfortable bed I have ever slept in . An absolute wonderful place to stay . Recommend ++++

Nothing - This property and the reception lady are wonderful

Great location. Walkable to many amenities and eateries in central Napier. Room was super clean and very comfortable. Lovely staff as well. Definitely would rebook if required.

There are only 10 carpark lots: really depends on your luck if you're able to get one. If you do, it's really tight and difficult to park so.. our aircon/heatpump unit also malfunctioned on our 2nd night and thankfully their sister hotel picked up and gave some troubleshooting advice but we didn't adjust it fully to our liking because we were worried it would spoil again.

The receptionist is lovely. She was very friendly, helpful, and welcoming. Our room was on the 3rd floor. It was lovely and spacious with a pretty view of the gardens on Civic Square.. The balcony was perfect for afternoon drinks and our morning coffee. The king-sized bed was very comfy. Right in town, we were able to walk to shops & café's which was handy. There is plenty of parking on the street and we could keep an eye on our vehicle from our room. We would definitely stay here again!

The kitchenette has no sink, and the bench space is tiny but is otherwise well equipped.

Good location close to cafés, restaurants and shops. Farmers Market in the park opposite the hotel every Saturday. On site parking available as well as a lockable shed for bikes. Very friendly manager who happily helped us book an extra night.

We stayed in a spacious studio with balcony looking out over the park. Portofino restaurant below but no noise problems at all. Bathroom clean but looked a little tired and outdated

The location is very central and walkable to the beach as well as most of the restaurants within the city. The lady at the reception was really sweet and guided us with a some information around the city. We will definitely stay with Expressotel next time we visit Napier.

Our only problem was the TV remote was not working rest everything was lovely.

The receptionist was very lovely and helpful. But twice when we arrived at the front door and had to use the intercom it didn’t work. We were fortunate that a lovely cleaner saw us and let us in

The car park definitely is a major problem. We had a large car that didn’t fit in and there was no space either. I feel this should be mentioned when booking.

We changed our mind at the last minute on our New Zealand tour to visit this beautiful town of Napier. We use Booking.com to find this hotel that sits in the middle of the art deco centre. The receptionist was most helpful explaining where to go and what was most popular in the town. A lovely room and a car park outside. Thank you expressotel for a memorable stay.

Nothing. The hotel was not an art deco style building but it was functionable and a great stay.

The location of the hotel is superb! Merely 300m from the theatre, there are also restaurants, supermarkets, shops, the square, takeaways and the beach within walking distance. This was a fantastic choice for us. We were given the most lovely welcome at reception, too!

The car parking is very limited and tight. This wasn’t a major for us as we only stayed one night but meant we had to pay the $2/hr parking rate on the street. There was plenty of parking available on the surrounding streets, though.

The room was great, nice jacuzzi tub, great location, great staff help.

The parking is pretty rough, hard to navigate the small space and it may fill up. There is free after 6pm parking in a parkade across the street. The gates lock 6pm to 8am though. Also I went to make coffee and when I opened the kettle it had mold in it. That’s the only reason my cleaning rating was lower. The bed, bathroom, and everything else was clean.