Breakfast could have fresh whole meal bread and more fresh fruit choices .. the breakfast room was lovely and the staff very friendly . The reception were very helpful cheerful and professional. We loved the location, perfect for our trip and in the middle of everything so we could walk everywhere. The room was very clean and the furnishings very nice. Good quality and stylish.

The breakfast could have had more fruit selection and better fresh bread choice and gluten free. A gluten free eater needs more bread choices - would be nice to have hot bacon.

Our room was clean, comfortable, well equipped, and quite spacious, with a window overlooking the piazza. The location is very good, on the Piazza Santa Maria Novella, less than 10 minutes walk to the Duomo and the Ponte Vecchio, and only 5 minutes walk to the train station. The neighborhood seemed very safe. The staff were all very friendly and helpful, and spoke fairly good English. The breakfast buffet had a good selection of food and drinks.

The only negative was that one of the shower doors was missing and they were still waiting for a replacement from the supplier, but we were able to handle that without too much difficulty.

Location is perfect, next to an entrance to the train station and easy to walk (difficult for cars to reach). Breakfast was great, many options and made for a very easy morning. Room had everything I needed. Staff was exceptional. They gave great advice on places to eat, things to do, directions, etc.

I had a room that faced the piazza which made for a lot of noise at night. I didn't mind, but someone else might. Some of the room appliances were functional, but a little dated (hair dryer worked fine but was old, safe took a key and not a code)

I really liked that there was a friendly person at the desk at all times. The location is perfect, all major sights are within 15 min walk. 5 min from the train station. It is clean, friendly, beautiful, comfortable, modern amenities, all around great.

The breakfast is great, except the little wrapped portions of butter, jam, and cheese. I would rather have a big chunk of butter, a jar of jam with a spoon, and a chunk of cheese, from which I take a piece. The wrappings clutter my table and are annoying. But that is just me.

It was an easy walk to and from the train station, but it feels separated from the transportation center because it is located in a nice open piazza. Everything was clean and comfortable in the room. Staff was welcoming and the breakfast area was right above the street so you could people watch in the morning! I think I actually prefer this location to something closer to the duomo, as it was still in a beautiful square, but was a bit more peaceful and separate from all of the action.

Breakfeast was great, we actually did not need any more food till the evening. The location is excellent, 5 minutues from most attractions plus the fact that the tram to/back to the airport was a mere 3 minute walk. Additionally, the train station was only 5 minutes away (we actually visited Siena using the train for one day with no problem). We had such a lovely stay in the hotel that if we were ever to return to Florence again we would certainly choose this hotel again. The beds were very comfortable and clean. To sum it all up, we had a wonderful week in Florence.

The location was amazing! The service was very quick and thorough. I enjoyed our stay. Breakfast was also very decent with various options. I want to highlight one staff member Tauland (I might be wrong with the spelling). He was present our first day and really helped us and gave us a lot of recommendations! Big thanks to Tauland from Georgians!

Nicely located as we were travelling by train. Helpful and friendly staff. Nice breakfast setting with patio area.

Slightly misleading the Hotel is just one floor and has no room service or restaurant facility but did have in room kettle and water with glasses was nice. Our room faced the street which was very noisy to late evening so recommend use earplugs. Slightly dated hotel but the staff were exceptional.

Great location. The Albanian receptionist was exceptional, making us feel right at home. The breakfast was good.

The hotel’s hygiene leaves much to be desired, and one of the staff members responsible for breakfast was rude, complaining loudly, assuming we wouldn’t understand what she said.

The location is very convenient close to the tram stop from the airport. The building is beautiful! The reception is very helpful and attentive, I got excellent recommendations for restaurants and gelaterias. The room was clean,.the bed and pillows very comfortable. There were slippers, excellent toiletries, a kettle with teas , cookies on the pillows, and mini- fridge. Breakfast was well supplied in a balcony overlooking a Piazza.

It can ba bit noisy because it's right beside the Santa Maria Novella Piazza, but it didn't interrupt my sleep, the noise is muffled but the wooden panels and heavy courtains.