The location was perfect, close to everything and only an 8 minute walk to the train station. The staff were great, very helpful and willing to help at all times. The rooms were large and clean. The rooftop bar has amazing views and great drinks! Would definitely stay here again. They also have a really good breakfast.

Everything was very lovely. We really enjoyed our stay. The location is incredible but the most beautiful thing was the building. You could really feel that history. The breakfast was really delicious as well. They upgraded us to suits because it was available which was a very nice thing to do. I would definitely come back again and recommend everyone to come here. The staff was very nice too. Such a unique experience!!

The only thing that I had a problem with was the staff at the reception. We ate dinner at the hotel and had some welcome drinks when we first arrived. During check-out, she told us that we drank prosecco and bear and we need to pay for it which we were told they were welcome drinks. I wanted to tell that, we were told that they were complimentary if we need to pay of course we would do so. She goes “we are not going to die from 20 euros.” which I thought was a bit rude.

The hotel is in a busy part of town but its very close to the center of town so it's nice to be able to easily walk everywhere. The room was alright, nothing special really but it was clean and the bathroom was recently renovated so that's nice. The breakfast at the hotel was a highlight.

I think the terrace upstairs can use a bit of TLC. It wasn't as nice as in the photos and the bar wasn't really happening, the mixed drink we had was pretty meh. Given the gorgeous views, I think the hotel can do more to upgrade the balcony and make it a lovely place to spend the early evening.

Staff very pleasant but not particularly organised. Location quite good - short walk to restaurants and places of interest. Large room with the smallest balcony I've come across! Very clean room and indeed whole hotel.

The hotel lacked any atmosphere and the staff seemed quite remote or distracted. As we were departing early we needed a taxi to be organised. We requested one a day early to make sure. The receptionist did not book it. The last day we checked and again requested a taxi. The receptionist got "distracted" and it was only on the third time of asking (and waiting for confirmation) that it was finally booked. It turned up exactly on time! There does not seem to be any management presence.

We were blown away by this property. It was one of the last ones available with a swimming pool, which made us hesitant and we didn’t see many reviews. Because of the heat and availability of a pool, we decided to take our chances and so glad we did. The rooms are spacious—we enjoyed having our separate sleeping rooms. The pool area was so charming and the servers bringing out drinks were really friendly. Easy walk to almost anywhere. Under 10 minutes to train station, and 5-15 minute walk to all of the main experiences (duomo, Uffizi, David, etc). Cannot recommend enough. Breakfast and rooftop bar were also great.

N/a

We loved the location near inner Florence but outside the tourist choked streets. Breakfast was enjoyable. The garden and pool were relaxing, especially given the inner city location. Property was clean and well maintained. Staff provided excellent service. Roof top bar was a delight. Restaurant restrooms were the cleanest encountered. As building is historic room was small but adequate.

We truly enjoyed the historic property. Persons with walking difficulties should be aware there are steps and floor transitions throughout the common areas that require guests to pay attention to where they walk. We had no issue with the floor transitions, but people who walk with their eyes on a cell phone or are otherwise inattentive may have issues.

Excellent location! Amazing breakfast, so so many options. Not the typical italian breakfast of coffee and croissant. The hotel has an amazing rooftop with great view.

I don’t know if this is only temporary, but there is no AC in the rooms (even though they state on booking that they do). When they gave us our room it was sauna hot, closed windows and fan off. When we asked, they said they didn’t have any rooms with functioning AC. They gave us a fan, and we had to sleep with the door of the balcony open every night. They gave us free drinks to compensate. Before booking just make sure they have taken care of that

The pool and outdoor area was beautiful. Great location. We could walk to the train station and all throughout the city. Rooms had high ceilings and ornate decor which gave it a very classic Italian feel. Many breakfast options every morning.

I would have appreciated more information at check in. There was no information card in the room either or information available online. The restaurant on site for dinner was closed indefinitely and didn't find that out until we went to eat dinner. Times of breakfast, if you wanted to use laundry service, ect. Overall information about the hotel and services.

The location was great and the staff very friendly. A great breakfast too!!

We discovered an issue that is apparent in Florence, there are many mosquitoes! Especially at night. The room had a plug in beside the bed but we didn’t know what it was or what it was for. At 5am we woke with more than 100 mosquitoes in the room, as we had the windows open for the fresh air and lovely view offered. We called the front desk and they arrived with insect spray and more plugs in and so it was then we discovered what we probably should have been told as travelers to the area and the hotel. The staff were really great, so this is not a negative to them but a word of understanding to travelers to Florence. We would definitely stay here again!!

The support of staff was exceptional. We arrived 4 hours before checkin time and our room was sready so we could go straight there. The lady who looked after our floor was equally exceptional in taking care of use, helping us to understand the digital 'do not disturb' sign and ensuring our tea and coffee were kept replenished. The hotel had a flood and staff kept us up to date with the progress of dealing with that. The breakfast was varied and full and plentiful.

Theh only concern I had was the height of the chairs in part of the dining room. It felt like I was a small child. However, when I moved to another table the chairs were fine.