Great hotel, very cozy and service and staff was exceptional. rooms are quite small if you travel with a baby, however we asked for an upgrade and upgraded room was better. very clean rooms and hotel ,attentiond to a details .staff is simply amazing , very friendly, welcoming and helpful. location of the hotel is great - near the train station (5min walk) but in same time isolated , and also walking distance to the all attractions.

everything was perfect

Good breakfast selection. Location great for train stn and walking to attractions. Front desk staff was most welcoming and personable; always smiling and greeting me when I was leaving or returning; helpful regarding directions and walking distances. Bartender was great, very attentive and knowledgeable; friendly, spending time chatting with customers. The outdoor courtyard for beverages was delightful. Beautiful relaxed setting.

Dinner service was awful. I asked if it was ok to order a dinner at 9:15pm and was assured it was fine. Then the waiter was pushing me to leave, wanting to take my plate away before I finished. Very rude. Most of the jets in the hot tub were not functional. That was disappointing since that was one of the reasons I chose this hotel.

So close to everything I wanted to see. Stop.The Carhedral, Statue of David, Ponte Vecchio Bridge and more. Also just a few blocks from the train station. My room was clean, the sheets sparkled!Liked the breakfast in the morning. Like there was so many places to lounge, both inside and out. Staff was all great.

The tables on all the patios could use a good scrubbing. The menu for dinner was kind of limiting, too nuch seafood. I would have eaten onsite more if the choices were more varied.

The staff were fantastic. The ambience of the hotel was really welcoming and the bar and waiting staff were informative and attentive. Rooms and bathrooms very clean. The hotel itself felt authentically Italian. The courtyard dining space was so pretty. Brilliant location too, within walking distance of galleries, museums and restaurants.

A minor point really which did not negatively impact on my stay - but as you have asked! The single rooms were very single! Small with a single bed. No robe or slippers which made them feel a little less prioritized - but fine for a few nights. If staying longer, I would opt for a double room though.

Great location, pool, lounge areas, and breakfast. Very unique layout for dining, with beautiful outdoor spaces. Clean room and bathroom, secure, lots of power outlets, good wifi and A/C, nice to have kettle in the room. Room slippers were a very nice touch.

Room was much smaller than expected but typical for European cities. No vent for bathroom, so you need to open the window. If you wish to sleep with the window open and are a light sleeper, you might encounter some noise (not unreasonable levels at all). In my case, I prefer the A/C and once the windows are closed, it is completely quiet.

We got the room on a last-minute deal, and we've enjoyed every minute of it. Great place, close to the train station and the historical center, nice and affordable restaurant, good breakfast, and finally many thanks to the very helpful and friendly reception desk, especially Francesca: vous avez été absolument merveilleuse !

Honestly, I can't think of anything!

We were able to check in early which is always a bonus. As a return visitor (previously stayed here in 2018) we were given a welcome drink voucher which was appreciated. The included breakfast was excellent and we enjoyed our stay there.

The spa was slightly too hot to use - only because Florence was in a heat wave.

Great location, and lovely heritage hotel. Rooms good (beds a little on the soft side for me but still comfortable!) Bathrooms clean and rooms made up each day. Great little jacuzzi and secluded courtyard garden for pre-dinner drinks was a bonus. The staff were incredibly helpful with booking restaurants and taxis; nothing was too much trouble.

If I'm being really picky (and this is more to assist the hotel with prioritising any future refurbishment), although clean and plentiful the towels could do with replacing, and some of the furniture in the room was a little past its best. Also, maybe consider replacing the fixed hairdryer in the bathroom (which was a little unwieldy to use) with one which can be moved around? But all very minor points and did not detract from our stay!

Loved the history behind the place and although a little cooler than we would have liked the jacuzzi was great! The bar tender was also amazing :-)

The fridge in the room did not work and although we mentioned it at reception it was not fixed. It did mean we threw away some food we had bought as we could not keep it cool.

Great hotel, with an unbeatable location close to everything, excellent restaurants and bars around the hotel, the train station is about a 3 minute walk. Breakfast was good, super friendly and helpful staff.

The room was noisy and the hotel was a bit dated for the price and the pillows were not great.