The staff are the jewel in the crown of this beautiful hotel. From start to finish everyone was exceptionally friendly and accommodating. They went out of their way to help, even preempting additional needs, in particular Sifeddine at breakfast. I visited with family including my granddaughters who loved all the little touches which made their visit extra special. The roof top pool is a must, a fabulous space to chill out with a cocktail and pizza whilst taking a dip to cool down. It was also a good place to meet other guests. The quality and standard of the food, service and cocktails was second to none. The rooms are beautiful, so clean and comfortable. The location is great, near the train station, great restaurants and beautiful shops and markets.

There is nothing not to like about this hotel.

Gorgeous property in the heart of Florence! We stayed in a room with frescoes on the ceiling and a private terrace — it was so unique and divine. I loved the charm. Hotel is within walking distance to great restaurants, shops and landmarks. We especially loved getting some snacks/drinks at the rooftop bar and enjoyed the pool one morning. Stunning views!

There was a staffer who was really rude at breakfast. We wanted to bring up coffee to enjoy on our terrace and he was clearly annoyed with us. We ended up skipping the breakfast on our last morning because it upset my husband.

Great location, felt very safe, close to everything. Beautiful rooftop pool, stunning views. Lobby areas were beautifully decorated! Rooms very nice.

Only minor thing I noticed. Nice to have breakfast buffet included…but fruit and cheeses always dried out and looked like food been sitting too long. For price and all their attention to detail in other areas, wouldn’t have expected. However, overall, this didn’t detract from our wonderful experience.

Beautiful hotel in great location. The rooftop bar is fantastic with amazing views. The rooms are clean, modern, comfortable and beautiful. But the absolute best part is the staff. Everyone is so friendly, welcoming and helpful, always with a smile on their faces. Extra mention goes to the lovely Alessia in the front reception who was wonderful, going above and beyond to help us resolve a small issue during our stay. Would 100% recommend this hotel. We can't wait to be back.

Hospitality and customer service was A-1! The location of the of the hotel was fantastic and very close to all tourist attractions (walking distance), great restaurants and a 5 minute walk to the train station! We couldn't say more how warmly all the staff treated us - from check-in to check-out!

Lunch & dinner menu / variety could use some changing adding additional variety. We were not a big fan of the breakfast buffet either. Inaccessability to the roof top and jacuzzi.

The hotel was so spacious. The staff were fantastic. The lounge areas were spacious and respectful of privacy. My bedroom was extremely comfortable and stylish with ample space and great view of the SM Novella. The dinning area was EXQUISITE and choice of food was generous.

Lounge areas, rooftop swimming pool, bedroom and dining area. All this was enhanced by the friendly staff.

Sophisticated , modern hotel with a few classic elements Great location near the Central station, plaza duomo, basilica .

That we were not notified earlier that the pool and hot tub are NOT available. One of the reasons we booked this was to use these Anne tires to relax after LONG days of tours and sight seeing. Extremely disappointing. Temperature controls did it work, and we had to keep windows open to combat the heat. Did discuss this with the front desk.

The location was the main draw for the hotel, didn’t want to stay in a normal city centre box, even though we usually only sleep in the room, spend the days walking around the city and changing before dining out.

Not sure if this was just us, but we had a massive mosquito problem, between us, around 40 bites, most of them on me. The room has a mosquito repellent but each day the cleaner opened the window to air the room, two very uncomfortable nights after, and several days of creams and tablets.

We loved the location, it’s in the most perfect place in the city, very central yet away from the overwhelming crowds. The room was well appointed, though the bathroom was perhaps on the smaller side. The breakfast was fantastic. We also appreciated the valet parking so we didn’t have to worry about navigating Florence’s tricky streets finding parking.

The room wasn’t ready when we checked in at 3pm. We had to wait an hour for the room to be ready. The reception staff blamed people checking out late, causing bottlenecks, but it wasn’t the best first impression. They did offer us a drink to make up for the delay, which was lovely.

The hotel is in the heart of Florence everywhere is no more than a 20 min walk. The staff were friendly and helpful. The room was a tad small but overlookdd the piazza. The roof top pool made a lovely place to relax after a long day sightseeing

Nothing much to not like. Breakfast perhaps was a bit simple