Ideal location 2 minutes' walk from the train station and very convenient for getting to the whole city centre quickly ; excellent staff friendly and helpful both at reception and in the bar ; large, clean room with all amenities.

These are not criticisms, but they can be useful things to know. The building is beautiful but it is a historic one; you may have to climb a few steps to access some of the rooms. Also, the structure overlooks a square full of restaurants and clubs, one of which is a cocktail bar (excellent) that is part of the hotel building and is open until 2 AM. If you are sensitive to noise, bear in mind that the window frames are - again - those of a historic building and do not insulate 100%. Ask for a high floor and/or a quiet room when booking and surely the staff will help, my wife was 8 months pregnant and they were wonderful to accommodate us regarding both issues.

The property was very close to the train station on a square. It was less than a 10 min flat walk to the historic centre. We walked everywhere and found the location great. The property was spacious and comfortable. Check in and breakfast were at the hotel a few doors away. The porter helped with luggage and there was a direct phone line to the hotel. The kitchen facilities weee good and there was a nearby supermarket that was well stocked.

The apartment shared an entrance with other properties in the building. There was a septic smell around the lift. This smell was not in the apartment but it was unpleasant to walk past. The wifi was terrible due to thick walls but this could easily be fixed by management if they used a wifi extender. The front bedroom could be noisy due to the restaurant below but the back bedrooms were perfect.

The staff were friendly and very helpful. We were upgraded to a different room the second night when we complained about how many stairs we had to take. The new room was beautiful and larger too. Also, their housekeeping service was impeccable and possibly the best I’ve had worldwide with prompt response to requests and freshen up services 3X daily when out. Amazing. Also beds, pillows and linens were all luxurious.

It’s older so one has to set expectations on room size and configuration. The hotel is a building that is chopped into many rooms and hallways which included a lot of stairs.

Large room with lovely decor. Excellent buffet breakfast. Great location to many of the sites and museums in Florence.

Difficult to find if walking over from train station. Difficult because there is no signage for the hotel. The first place you will see the hotel name is on its doormat. We had to ask the concierge of another hotel where our hotel was. The secret to find it is the address. It is #1 and has a 1 address sign (grey tile) on its front so look for that. Once you find it, it won't be a problem again.

Incredibly luxurious hotel! The room was absolutely beautiful. We had great views from our room and it was impeccably clean. The bed was very big and super comfortable. The breakfast was absolutely delicious and in a beautiful room. The hotels roof terrace has stunning views of the duomo and was a very relaxing place to hang out. The staff went above and beyond for us booking a taxi for us in the middle of the night and giving us take away breakfast. The location is perfect for exploring Florence, it's short walking distance to everything. Couldn't recommend it more and would love to stay again.

Excellent location; hotel staff were friendly, helpful & attentive; breakfast in the hotel was a plus (we stayed in the apartment they offer, which is in a nearby building).

There was a weird odor in the hallways of the building - like rotten eggs/gas. It wasn’t bad in the apartment , thank goodness.

Most wonderful staff, the cleaning service absolutely amazing, outstanding location, excellent breakfast…

The staff at the bar was terrible, extremely unpleasant, especially on the New years Eve, we just wanted to eat something quick after a long time journey (as everybody in the half/empty garden), but they told us that we can order only the special menu with a few corses (130 eur per each) and people next to us were eating pizza. We kindly asked it possible to order pizza too, and nice lady sad no problem. But, manager was really rude, and said that’s not possible and we stayed hungry because of their unprofessional behave. Really a shame to be a part of a such a wonderful place as hotel is. Please, learn from your colleagues from the reception and kitchen about the hospitality, they can make you a protocol, they were all outstanding!

Location is great, close enough to easily walk to the train but a world away from the train bustle and grime. Service is great, very clean and the included breakfast is great. They had several gluten free pre-packaged offerings and many naturally gf options ( yogurt, eggs, bacon, etc.). “Gym” is there (yay) but extremely minimal. Marble baths with expansive tub. Easy walk to attractions on both sides of the river.

Like many Euro hotels, there are lots of ups and downs to find your way through the multiple merged buildings and levels.

Hotel was excellent, ideal location beside the train and bus stations making it easy to travel round Tuscany which we were doing and as an ideal base for walking round Florence. Staff were very friendly, polite and willing to help with any questions. Room was more than big enough and spotless.

Nothing we didn’t like but didn’t realise that bar was restricted service due to Italian holiday season so outside area in the Piazza was closed, so no opportunity to relax, enjoy a cocktail and people watch.

We loved just about everything of the hotel!. The location is very good, near to stazione Santa Maria Novella and yet distance enough to be quiet. It is also near to good gelato and restaurants. The staff are very knowledgeable and courteous. Very friendly to make small talks and good recommendations of places of interest and food. The room is big and clean. Spacious for all 3 of us and 3 big luggage to be left open on the floor. Bed are very comfortable too. The breakfast spread is good. The toasted bread was always nicely done too. Highly recommended for anyone gg to Florence. We will definitely look out to book WTB hotel chain in the future.

Not within our 4 nights stay!