Great location near Basilica di Santa Maria Novella, and Museo Novecento, which is only a few doors down. I had a Small Double Room--see Booking.com photos #2 and #28, which is located up the 5 steps to the right in photo #3, right next to the breakfast room. The Small Double was fine for me, but I'm not sure how well it would have worked if I had brought my husband. There is a good-sized desk and closet. The bathroom is small but nice, and there were plenty of towels provided, as well as disposable slippers. The air conditioning worked well, and I needed it in October. Sadly, the patio was not accessible from my room: I could open my windows and see it, but there was no way onto it. But this did not impact my stay.

Not that I ever needed them, but there didn't seem to be any staff on the premises...I only ever met one person, the lady who checked me in on the day I arrived. Luckily there was good communication with the staff through Booking's messaging system: I had to check out early in the morning and was able to get hold of a staffer who said that I could leave my keys on the desk on the first floor. I guess I am more used to hotels, which have more staff on site.

Something which I expected. Staff was friendly, beds comfortable. Breakfast is served from 4am which is very rare.

Upon check-in I walked from airport, it was not easy to get from the airport to a proper path, but I managed eventually. The path has a big detour because of fences everywhere, took me like 20 minutes. On the way back to airport early morning I paid 13 euro for transfer (only 5 minutes drive). It could be noisy in the doorway. Due to door which make quite some clicking noise by default. I think it can be improved by tuning locks and adding ads to ask customers not to slam doors.

Small and cosy hotel. Well equipped rooms. Easy check-in outside of the reception desk opening hours. Excellent location, short walking distance from all major attractions.

Very small breakfast room. If all guests were there at the same time, it would have gotten very crowded 🙂 No luggage storage room, but that was not a problem as there are a couple of locker rentals in the area if one wants to stow their bags for a couple of hours.

We stayed at the hotel for a whole week. The staff was amazing, kind, helpful and also unobtrusive, they cleaned our room every day. Also, they were changing towels every day. Bathroom is really really clean. The bed was really comfortable, breakfast was full of everything. The location of the hotel is also perfect for tourists, Firentine Duomo is just 5 minutes by walk, and Palazzo Vechio is around 7-10 minutes of walk. All the important attractions were really close, yet it was always quiet and peaceful. There isn't many stairs and with the luggage.it does not make a problem to go to the second floor (which is arround 20 stairs only). We want to thank the great hotel staff, we would definitely come back if we go back to Firenze (we will😄) and we kindly recommend this hotel to everyone!

Everything was perfect to the last single detail.❤️

A great location not too far from anywhere but away from the hustle & bustle. Clean and welcoming with a simple breakfast which was sufficient for us to start our day. Weather permitting you were also able to take your breakfast out onto the terrace. Just a few minutes walk from the train station and surrounded by some very nice restaurants. A great gelato shop across the road.

Breakfast was unmanned which caused a little confusion as to what was where, dirty dishes on tables were a little off putting as it was not apparent that you should clear your table and put your dishes in the sink, if the weather was not good it could become a little crowded in the breakfast area.

easy to get to the hotel about a 6 or 7 minute from the train station. check and entry to the hotel is easy enough with great instructions before arrival if you are arriving outside of reception being open. Our room was very big and comfortable with great air con and a lovely view of the courtyard which has a swimming pool from the nearby hotel, the bathroom was clean and tidy with good hot water. Breakfast was good with a good selection of rolls / cheese and ham along with yogurts fruit and pastries. A great hotel with a great location for exploring all of Florence.

The hotel is really nice and walking distance from everything in the Historic District of Florence and from every kind of transportation. My room was small but perfect for me, with a little balcony . Really nice breakfast room with very fresh breads and croissant and such, little terrace where you can sit and enjoy some quiet time. The staff was very nice and I am definitely going to book here for my next trip to Florence .

Only thing I wasn't crazy about is the fact that they don't have an elevator and there are some stairs to climb. If you have a heavy luggage can be challenging. However when I left one staff member helped me out to take it downstairs.

Location was excellent, city centre, close to many places of interest. Room was spotlessly clean, had a kettle and a balcony. Staff were very friendly and spoke English. Breakfast was a buffet continental breakfast, range of bread and pastry, cheese, eggs, ham, yogurt, juice etc. It was possible to leave bags on final day, safely, top floor, well away from street. Even if no staff were at desk seemed safe enough to me. I took advantage of it.

I liked everything. I would stay there again if I go back to Florence.

Very good location, 5 min walk from train station. Me and my wife went there with cabin luggage walking with no problems. The room was very large and comfortable, with A/C, WIFI, clean bathroom, mini bar, etc. All what you really need. Buffet breakfast exceeded our expectations and was ready before 7:30am on our last day (thank you!)

Probably a bit too expensive vs our expectations, but maybe it was due to high tourist traffic (our hotel was sold out, same as many alternatives in the vicinity). The other issue is that Santa Maria Novella is relatively far from the main attractions (but it's a 15 min walk max).

The room was much larger and the beds for 3 people a better configuration than I expected. There was a table with chairs in our room as well. The breakfast had everything I wanted, including eggs. Location was right across from SM Novella Church.

The bathroom was long and narrow, only about 1 metre wide. Very tight space for the toilet.