The location and cleanliness was good comparing to the value paid. The staff were really helpful and they answered all my questions, made reservations like train, asked about trips. The staff were so cooperative. I liked it and will come again for sure

I was pleasantly surprised by this hotel. The room was perfect for a family of 4. It was very clean and spacious, especially for European standards. The ac worked great and was needed on the hot days we were there. The staff was very friendly and helpful. The breakfast was great, lots of options. They even have a water cooler for you to refill your water bottles at any time. The location was perfect. It was a 7-8 minute walk to any site we wanted to see and the train station. We didn't have to use any other method of transportation besides our feet.

The wifi was spotty at times, but it was not a big deal. The lobby area had nice couches to sit on where you could go or wait for your group.

The location of this hotel is excellent, you can easily walk to all of the major attractions and very close to the railway station. Lots of lovely bars and restaurants nearby. The rooms were a good size and the highlight was the shower which was excellent! The included breakfast was also really good, a decent amount of choice of pastries and toast and some hot options such as scrambled eggs and sausage, as well as a coffee machine.

The air conditioning could have been better, however we asked at reception for a fan and one was brought to the room which was really helpful. Possibly the rooms are a little dated and need freshening but very clean which is more important!

Hotel was close to the train station and since we arrived and departed Florence by train, this was perfect. Hotel was also close to the centre but not right in the centre so less noisy. There is Pam local opposite to top up on nibbles and a newspaper stand to buy any public transport tickets. Hotel desk was manned all hours. I think late at night there was a key code for the external door but we were always too tired after full on days exploring. Hotel were happy to store bags which was really helpful. Staff gave fabulous recommendations for places to eat and how to get to places. Rooms were clean and tidy. Air con worked well. Room was quiet. Nice touch providing little slippers so not bare foot and also toothbrushes with mini toothpaste. Breakfast was included. The usual continental but lovely. Lift was small but if have heavy suitcases, very much needed. Would definitely recommend and would stay there again.

Other than the bathroom door being sticky and the room being a little dark (but that is being very picky!), I can’t fault it. Great place to stay in Florence

Beautifully clean room, had everything I needed. Perfectly situated a few minutes walk from the railway station and also only a few minutes to the river, the Ponte Vecchio and all the other main sites. Plenty of good restaurants within a couple of hundred metres. Slept very well, no external noise. Reception staff were very helpful and the lady doing the breakfasts was especially wonderful. I arrived at about 08.15 for a 1 night stay and was allowed to have breakfast that morning. The following morning I had to leave before breakfast was fully laid out but was still able to grab a coffee and a couple of croissants. Everybody was very accommodating.

We returned for one night after an enjoyable stay last year. Very comfortable room with plenty of storage space. Breakfast was pretty good too. It's a short walk - 9-10 minutes from Santa Maria Novella station and close to most of the sights. Staff were very friendly and helpful. We'll go back next time we're in Florence.

The aircon could have been cooler but the room temperature was not bad.

This was in a great location, only a short walk from the train station and easy to walk to all attractions. We arrived in the morning and we’re given our rooms straight away as they were ready which meant we could freshen up before heading out for the day.lovely spacious rooms with great showers. The breakfast was fresh and was included in the price. Although lift is from the second floor, the staff helped carry the luggage up the stairs to the lift. My room was next to the lift but did not hear any noise. PowerPoints next to the bed for easy charging and plenty of space to unpack. Highly recommend and would book here again if I return to Florence

Nothing

The hotel is at a prime location of the city near the shopping hubs and city attractions. Room was big in size with all amenities in place. Breakfast is served at a dining room on first floor. The spread is good and filling.

Heating was switched off that made the stay a bit uncomfortable due to rainy and cold weather. Hotel followed the calendar for heating but did not factor the freak cold weather. Heating control should be based on weather predictions of low temperatures and not calendar wise.

The location in Florence was very good we were able to walk to most attractions, restaurants and booked experiences. The rooms were not "large" but very functional and I was able store suitcase, get a good night of sleep, a quick croissant in the included breakfast with an espresso. So overall great value for the stay. The staff was friendly and the rooms were clean.

Like most of Italy, elevators in the boutique hotel category or 3 star are small, bathrooms small, rooms tend to be on the small side. Some of my equipment was not the latest in technology but as I stated before - very functional and clean.

Thank you for my time in Firenze. The location is totally perfect, close to the train station, but not too close. Really near to the center, so I didn't walk too far to the main objects. It was very quiet, I had good night time. Room is clean, good new lingerie, bathroom was also clean. Staff was super friendly, helped me with the small inconvenience with the warm water. Breakfast is very good, has warm dishes, fruits. And the bed! Very cosy. If I'll be back in Firenze I will choose this hotel again.