We had a mountain view room, 606. Large windows allowed a great view of Fansipan and the outskirts of Sapa. The hotel was centrally located, only a few minutes walk from the town centre. Our room was spacious and had a wrap around balcony overlooking the valley. The bed was super king size with 2 pillows each. Very comfortable..The hotel was clean and well appointed for the price. There are lots of restaurants nearby.

The included buffer breakfast wasn't the greatest compared to others we've had in Vietnam. Keep in mind that this is also a relatively small hotel and Sapa is semi-rural. It wasn't terrible. The shower leaked. We advised the staff when leaving. External traffic noise can be heard from the room starting around 6am. Not too bad, but notable.

We stayed in the room in the photo which was the most amazing room we had stayed in on this trip. The windows and view gave us the feeling we were sleeping in the clouds. Staff were very helpful and friendly and spoke excellent English. Nothing was too much trouble. Location was perfect as once you leave the hotel, everything you need in Sapa is right there. For us, it was the room though on the top floor corner position which was the most amazing aspect. You could shower looking out to the mountains and street below in full privacy. Room had a fabulous verandah where we spent a lot of time. Breakfast was busy in the dining area but the hotel did have a coffee machine ! Highly recommended hotel. We hear further renovations are to come.

I’ll be honest; as a somewhat judgmental American, I wasn’t sure this hotel would be as excellent as it was. Construction was happening next door, the lobby felt lackluster, and I wasn't in the best mood since we arrived around 7:30 or 8 am after taking a train. However, the moment we spoke with the manager, everything changed. I discovered that the entire staff was incredibly accommodating and genuine. I don't know if we were lucky, but the manager guided us to our room as soon as we arrived, explaining all the amenities available. It was a beautiful room on the top floor (705), featuring a balcony, lots of wood, and a toilet with a bidet instead of a hose for washing up. The beds were comfortable, with complimentary fruits, drinks, and water. The room also included amenities similar to those in Japan: a toothbrush, razor, Q-tips, etc. This brought back memories of my childhood travels. The location was fantastic; it was just off the main street, keeping it quiet and free from tourist crowds. They did our laundry in just 24 hours and arranged a cab for us in the morning to take us to the bus station. Overall, five stars in every aspect. I would recommend this hotel to anyone looking to enjoy a great stay. I wish I could comment on the breakfast, but we never managed to wake up to make it there.

Some construction was heard, but it wasn't loud.

The hotel, the staff, the breakfast, the room all of it was amazing. It started with being able to check in early after we arrived on the train. Then having the beautiful room and comfy beds and nice hot shower with plenty of pressure was great. The trekking tour (to a further away village and rice terraces) which was sold through the hotel was amazing. The breakfast was plentiful. But the best part of the hotel is the amazing staff that go out of their way to be helpful. After trekking all day, they even had an area for us to shower since we had checked out of the room earlier in the morning. Fantastic place!

Absolutely nothing.

The rooms were clean and had wonderful vuews across the large glass windows and balcony. The staff were always ready to help with a smile, be it giving us recimmendations to good restaurants, storing our luggage on the day of check-out or bringing an ice bucket to our room for our drinks. Special mention should be made of Mr Viet at the reception. The breakfast spread consisted of a wide variety of hot dishes, salads, fruits plus the standard breads, spreads, tea/coffee, eggs done to your choice etc.

The only shortcoming of this hotel is that the breakfast room had limited number of tables/seats. Although we didn't have to wait for a table as we went to breakfast early, we saw some people having to wait when they came in later.

We are three couples that enjoyed our two-night stay at this hotel. The rooms are fully equipped and very nicely decorated. Our room had floor to ceiling windows facing the valley and views of Fansipan Mountain. The staff are wonderful: positive attitude, helpful and friendly. We particularly appreciated David and Viet on the front desk. The breakfast included is excellent with lots of variety and very good coffee. The location of the hotel is convenient for walking around SaPa and many restaurants. I would definitely stay here again.

There was some limited construction noise from a neighbour property. Not great but could happens anywhere.

Beautiful property in a central location, it’s perfect for walking everywhere and exploring Sa Pa and surrounding villages. It’s very clean and had very comfortable beds. Great shower pressure and nice soft towels and toiletries provided as well, just like a 5 star hotel. The staff are very helpful, very kind and always greet you with a smile. They even moved one of our rooms on the 2nd night so we could be on the same floor as the kids. Good breakfast options and you can also order from a menu. The kids loved the pancakes and omelettes. We will definitely stay here again.

Nothing, it’s a beautiful property with great views to the valley and the town. We absolutely loved our stay.

We had a very comfortable stay at the Horizon Hotel. The location of the Hotel is pretty amazing since it’s so close to the city centre that you can walk literally anywhere but at the same time it’s not in the middle of all the noise. Our rooms were pretty, spacious, comfortable and clean. The views from our balcony were breathtaking! Staff was very helpful and well-spoken in English and breakfast was delicious and with a lot different options to choose from. I would definitely recommend this hotel to my friends and family

I can’t really find anything that I didn’t like. I guess some of room’s amenities could be updated to a more modern versions, but it didn’t affect our stay at all.

Service was great. They speak English well and assisted us with everything that we needed including providing extra phone charger. The room had a great view. We enjoyed waking up every morning to see the panoramic mountain view right from the bed, and fresh cool air coming thru the wide open balcony throughout the day and night. The hotel location was a plus point as it was so near to Sun Plaza and Sapa Lake.

Our room is on the 7th floor. The elevator only goes up to the 6th floor. So we needed to climb a flight of stairs every time we go in and out from the hotel.

The hotel is very central but quiet as it is on a side street. The rooms are spacious and very comfortable, with a lovely balcony and view. Good breakfast. David at the front desk was exceptional with suggestions and helping us to organise trips. Even though we had checked out we were able to leave our luggage and have a shower before going to catch the night train back to Hanoi.

The only suggestion (not a criticism) would be to have a water fountain with cold drinking water in the lobby.