The room as lovely, very spacious with plenty of storage space and amazing views of the bay. Plenty of tea and coffee in the room. The hotel is very convenient for the beach and only a few minutes walk to the town. Would/will come again. Thank you.

Breakfast service was very slow. The hot selection is great, but it took a long time for it to be delivered, including the tea and coffee, which should be easy to provide quickly. We gave up on the last 2 breakfasts as it took too long. Bar is lovely, but more staff needed, again long waits during busy times. Perhaps it would a good idea to have a different approach to teas and coffees, as making an delivery of these to customers takes the bar staff away from the bar?

Great location walking distance from the town, and right on the seafront. Lovely helpful staff. We didn’t like our allocated room, which had sloping ceilings and a tiny bathroom but the staff showed us to a bigger room on the floor below, even though the hotel was fully booked, and we were able to take that room instead. Breakfast service was excellent and a lovely bar lounge overlooking the sea. Room was cleaned every day, to a high standard.

There was a damp patch on the wall which had been painted over, and the paint was flaking off, on to the carpet. We mentioned it to reception on leaving but it didn’t impact our enjoyment of our stay.

Beautiful hotel in an excellent location. All the staff were very friendly and helpful. We loved our room. The breakfast was very good, for both myself as a vegetarian and my meat eater partner. The view from the breakfast room is wonderful. There was far more to like about the hotel and our stay than not.

We had an evening meal. The menu was reduced due to staff shortages, and the choice was disappointing, unfortunately. Perhaps at a different time (we were there between Christmas and New Year), it would have been better. There were plenty of good places to eat locally though. This was a minor detail and didn't diminish our overall excellent experience.

I had a problem on arrival and the room I was given was poor. However, the hotel rectified the problem and I was given a much better room and I then felt it was better value and it improved my stay no end. I had a room on the 2nd floor overlooking the front and Pendennis views. So lovely in the sunshine. The hotel is under going a refurbishment and it will take time. It's a lovely hotel in a great location but it is old and needs a lot of investment to bring it back to the standard it should be. Breakfast was great and service was good.

My original room, it was on the 4th floor and was small, very obviously needing refurbishment and decoration. The spa also is dated and the changing rooms require attention and love. Good luck with updating the hotel and I look forward to staying again in the future.

Lovely grand hotel in a great location and we stayed5 days. Staff were all very friendly and lovely. It’s currently been/being refurbished so the bar/lounge/dining areas were very nice, some painting going on around the place. Drinks and food are available 24/7 if you are a resident so could sit and chill as long as we wanted to. We had afternoon cream tea and later came back for cocktails when you can ask for whatever you like. Breakfast was good selection. Pool was small but so handy though I think the changing rooms could do with a bit of TLC. Our room had a fab sea view, totally worth paying the extra for executive double. Great selection of hot drinks, real coffee with a cafetière, Cornish biscuits and water in the fridge. All the details in the room were good; mirror with makeup lighting; mirror at right height to sit at desk and plugs right on it for hairdryer. Enough drawers and hanging space. Room decor is a bit dated but clean and very comfortable. Parking good and 2 EV chargers available. Very nice walk along the sea to Gyllyngvase beach and near town.

The dining was quite pricey and a bit bland, though the catch of the day was very tasty and well presented. However, the Asian chicken was a small flat chewy chicken breast with some sweet Teryaki sauce on it, a little bit of slaw and a small bowl of fries which seemed expensive for £26. There’s some refurbishment still needed but that seems to be underway.

A last minute break for a couple of days, so glad we found this hotel. From the minute we stepped into the building we were made to feel very welcome. We were given a complimentary upgrade and the service from all staff was beyond excellent. Food was lovely and room clean and comfortable. The hotel is a little jaded but they are in the middle of refurbishing and what has already been done is lovely so look forward to seeing it finished. Beautiful building being restored to its former glory. Thank you all for making our break one to remember. Will definitely revisit.

Nothing

The location is great, right next to a beach, good walks along the seafront while being a few mins walk from the town centre. The hotel garden is very nice. Parking was available at no extra cost. The bar in the hotel is lovely and breakfast was very good. All of the staff I interacted with were super helpful and good natured.

Some areas of the hotel are in need of redecoration, peeling paint on the windows, terrible lampshade in my room. However, even the bits that are not yet refurbished( the bits that have been like the bar are fabulous) have a certain charm, the building has good ‘bones’ so this hasn’t effected my overall rating.

Went to the bar after dinner for a drink...ordered a Rusty Nail, they just looked blankly at me. Told them it was a cocktail of equal pours of single malt scotch and Drambuie...was told they don't carry Drambuie, then I ordered Black Russian, they had no idea of what that was either...told them equal pour of Kahlua and vodka. When we got the bill, they charged me a ridiculous price for the drink as they charged me 12pounds for each shot. Needless to say, I didn't order another and the size of the shots were ridiculous as I have never had such a small drink when I order it elsewhere and certainly never paid that much money for it. That was over $45 in Aussie $.

The hotel is in a wonderful location. Lovely sea views and only a short walk from the centre. We had a complementary upgrade and had a fabulous superior sea view with two balconies. We only had the continental breakfast but it was fine and there was fruit salad!

The room was hot so maybe a sheet would help so the duvet could be dispensed with. The service was a bit more problematic. We were given the wrong key at check in. When I came back to reception to point this out, the woman who had given us the wrong key was totally uninterested, no sorry. We ate in the restaurant the first night. Fortunately we were watching the boats in the bay so happy to wait a bit but after 45 minutes we had to ask where our meal was! Hopefully as the hotel refurbishment proceeds so does staff training.

Lovely to spend some time to relax at one of my favourite hotels. Such a stunning setting adjacent and overlooking Falmouth’s glorious seafront. Beautifully, part- refurbished, stunning reception and dining rooms. With more renovations yet to come, it will be once again Falmouth’s jewel in the crown. Such a great team who create a welcoming and relaxing environment- in particular Lorraine and Jayne as well as Charlotte in the spa.

I stayed in a top floor suite overlooking the sea out to Pendennis castle. The room was lovely and bright and a good size. The furniture and furnishings were a little dated and although the bathroom had been updated in recent years, it is now ready for redecoration. I’m sure this will be addressed as part of the ongoing refurbishment. The leisure facilities, even though they are clean, are pretty much at the end of their days……I’m hoping that, in time, the pool and changing facilities can be upgraded 😊