Location was perfect with view of the harbour,so relaxing just to sit and watch the world go by on the water.!! Quaint hotel.

Did have to turn off the fridge overnight as didn't want the humming noise.

A very friendly, helpful welcome from Reception on arrival and great assistance from the porters. There are small lifts to the upper floors. We had a lovely sea view double room with a small seating area in the window. Very clean and well presented with plentiful tea/coffee making facilities. Bathroom very clean with soft towels and towel robes. Plenty of storage for clothes etc. Excellent breakfasts (The Greenbank Grill was great) and dinner, also we had a fab Sunday Lunch at the Waters Edge restaurant. Waiting staff friendly and attentive but not intrusive. Very useful Working Boat pub on the quay. We had one small issue with the shower which was sorted immediately. The Greenbank is about a 15 minute easily walkable distance from the centre of Falmouth. The National Maritime Museum is worth a visit. This was the Falmouth International Sea Shanty Festival weekend which was very busy, so we pre-booked guaranteed parking at the hotel (additional fee for this) which meant we didn't need to worry about parking. The staff were amazingly professional and nothing was too much trouble. We wish we could highlight staff names, but they were all fantastic.

Just a small thing, in the bedroom's small seating area, it would've been nice to have had another opening window on the bay window (only one side was openable). Also, although the bathroom had ventilation, it would've been nice to be able to open the bathroom window just a little.

There was an excellent choice of food for breakfast, with friendly and efficient staff. A spectacular view. Food was a good quality. Our room had everything we wanted, a good size with a view we had hoped for. Nice to be able to sit by the window looking at the view enjoying an excellent choice of drinks with some very nice homemade shortbread. This was a lovely touch.

Our first day we did have margarine for breakfast and the second we had butter. Our first day we had one pot of marmalade for breakfast between two and the second we had two. Obviously butter and two pots was preferable. I know we could ask but it is nice when it's consistent and with the standard of hotel you would expect the better standard.

Lovely rooms , comfortable beds , lovely sea view in the family room , Staff all very accommodating and helpful, lovely bar downstairs from the hotel , where we had a great meal in the evening. Breakfast was delicious, but had to wait a while , to get served ! Would prefer continental self service ,and then for hot food orders to be taken by waitress order. As we had our fruit and cereal (starters) , and before we had finished our hot breakfast turned up !! All felt a bit rushed !! Which was a shame as the breakfast itself was very tasty ! Other than that we couldn’t fault our stay , would definitely visit again , a beautiful hotel with gorgeous views and lovely staff .😄

We had a really nice stay here over new year for 3 days and including a NY party. The location was fantastic as I knew already; what we additionally liked was the friendly and helpful staff across all teams. The room was a decent size and the towels and linen of nice quality, the bathroom clean and large with nice products. We ate both in the dining room and the pub over our stay and the food was of a good quality in both locations.

It's an old hotel so some items such as water pressure are difficult to fix, lifts a bit tatty and some carpets looked like they could do with a change. Otherwise it would be a 10.

I thought the hotel staff were very accomodating and despite booking an inland view room to keep costs down we were given a room with a beautiful Seaview and they gave our dogs a lovely little bowl with treats and a ball which was a nice touch. The room was also well stocked with tea and coffee of various types and the decor was in keeping with being by the sea! Great to have a bath and seperate shower. Breakfast was lovely and the desserts and drinks we had the night before were very good.

A few areas were a little dated and rough around the edges (silicone around the bath) that could have been finished a little better and in certain light you could see soap in the bathroom from previous people that had been squirted up the wall that hadn't been cleaned off but this wasn't noticeable until I had a dim light on. The vent in the bathroom also seemed to shoot bits of dust into the bathroom when switched on.

Location and amazing views. Good restaurant and staff

General areas leading to the rooms are in dire need of renovation. Filthy and stained carpets throughout the stairways and passages. Carpets in room was excellent and clean.

The staff throughout were some of the most friendly, helpful professionals I’ve experienced in a hotel and I’ve travelled extensively for years. The breakfast was wonderful; very tasty and what views of the harbour. The bar downstairs again excellent food, well made and served drinks and the view was amazing. Reception couldn’t be better and please relay my appreciation to them. Many thing we liked but great that so many visitors were allowed to bring their dog into the hotel.

Little things only. I would like to have a document safe in the wardrobe so I don’t have to lock valuables in my suitcase and have to carry valuables on me. The street parking was awful but private and garage packing was full. And of course having bedside sockets which were 1) multi-country and 2) had fast USB charging would be so very useful.

My son and I stayed at the Greenbank Hotel for 3 nights to visit close by universities, so we weren’t there for the weather - would love to come back in the summer! This is a fabulous old hotel in a gorgeous location, oozing history and local interest - complete with creaky floors and winding staircases. The rooms were very comfortable, with a lovely deep bath and piping hot water, which was very welcome in the freezing weather. Loved the bar downstairs and all the articles of interest scattered throughout the hotel.

Incredible staff, particularly head Porter, Tom, who consistently went above and beyond to help out and was a joy to chat to. Lovely bloke, who really helped to make the stay special. All staff were very pleasant, though. Food was exceptional. Location was beautiful Views of the harbour from room were sensational

We were originally in a none sea view room which was next to the road and the noise from cars was very noticeable. Luckily we were able to upgrade to a sea view room, which was exceptional.