Reception staff were very helpful in facilitating, in advance of arrival, the best accessible room for my wife who uses a wheelchair but can walk short distances. One of the most comfortable beds we have ever had. The housekeeping team were superb, full marks for cleanliness and a friendly welcome. The swimming pool and gym facilities were excellent, and included with the room, just wish I had more time to spend in the pool. Dog friendly and plenty of available free parking near the entrance with electric car charging available.

The breakfast team had a few problems getting the room service breakfast 100% right, however by the end of our 5 days things got themselves sorted out. In the dining room breakfast was an excellent buffet including either a hot buffet or a served breakfast of whatever you selected from the menu. We did not take dinner because of visiting commitments each evening, in the area, but several guests there praised the quality of food at dinner - so seems we missed out there.

The breakfast has a varied selection ,catering to all tastes.

This is our third time here in less than a year, staying for three days on each occasion, and on each occasion we have booked a "Deluxe King room" Which gave us a room on the bottom floor giving us outside access via a patio door. But on this occasion ( 21-24th July) we had to pay an upgrade of £105 above the £506.25 we had payed to get the same room, as they have been reclassified as "Super Deluxe double"!! The same room with tiered and worn furnishings, and the same damaged lamp shades. What's been done to reclassify the room, bathrobes have been put in the wardrobe. Another point, the lift to the ground floor has been out of action since before we were here last September. I would say that the Hotel is beginning to look a bit tiered.

The room and bathroom were exceptionally clean, which is quite rare these days even in a 4 star hotel. Breakfast spread was fantastic too, with buffet and continental options, as well as coffee and tea. We only used the pool and it was fantastic, just slightly crowded in the morning. Most staff were very attentive too.

No major flaws, but WiFi reception in the room was basically non existent. Also worth mentioning that before booking, when we called the hotel to ask about bed arrangements (as we were travelling with kids), we were offered breakfast for £24 per person (which is very expensive, but I guess not surprising) and to book the room directly with them for £200 more than on Booking! We then found the same room with breakfast included for all of us for less than half price of what it would have costed if booking directly with them on Booking.com, so take that into consideration.

The hotel was lovely and the rooms were very comfortable. I know reviews say it's dated, but for this price you wouldn't expect everything to be super modern and tip top. The furniture is comfortable, the bed was nice, the blackout curtains did a great job, and the bathroom was really spacious. The swimming pool did the job, the gym had a good variety of machines, and the food was very nice. I'm coeliac and the staff were really helpful when I needed to find gluten free options and ask questions about cross contamination etc.

I felt a little confused in the spa, but I think it was because we got last minute spots.

The room was a good size. Nice large bath and separate double shower. Plenty of instant hot water. Coffee, tea and biscuits. The lady on reception was particularly friendly and helpful. Breakfast was absolutely lovely. Only one of everything on the hot Scottish breakfast but it was delicious and was sufficient. There was also a continental option. The pool and spa were really good as was the well equipped gym.

The TV was far too small! At breakfast there were supplements to pay for certain options which made no sense? Eggs Benedict and eggs Royal an additional £5. Why charge £5 extra for Eggs benedict? Its ham and poached egg on a muffin! They had ham on the continental table which is possibly the same as the ham on the Benedict. Nothing justifies that mark up.

Room was very clean, bathroom was lovely, staff were very nice and friendly, location was beautiful

Bed was too high, I kept slipping off the side 🙂 Breakfast was ok but the items were not replenished quickly enough for example the danish pastries were all gone when we arrived but when we left they were filling them up and on Monday there was only one Nutella left i feel this shold have been filled up enough at start of the day. Plus sunday was table service for cooked breakfasts but Monday we were sitting waiting for soemone to take our order when we noticed it was self service, we were never told this. TV remote didnt work and the volume kept dropping out.

The room we were given, the hotel in general. All staff except the girl who served us afternoon tea.

I booked afternoon tea for my birthday. after 25 minutes, I had to ask the girl where our food was, we were given our tea on arrival no checking to see if the food was ok or if we needed any more tea/ coffee. We were the only couple in having afternoon tea another couple were having food. So you think they would be aware we didn't have any food. There was also used dishes on the table behind no attempt to clear them away.Wouldn't book afternoon tea again.

Staff were very pleasant and helpful, food was lovely. Facilities such as spa, pool and gym were good -liked the fact children could use spa facilities and were available beyond checkout times, pool was good size.

Room we were allocated was very dated with threadbare carpet, chairs, sofa bed and curtains. Was ok for 1 night, but did not match expectations as per photos on website. Similarly bathroom tiles were broken /cracked and not in adequate condition for a young family. Nice elemis toiletries were however a nice touch. WiFi availability was really poor and could be improved. Similarly TV channel selection was limited to 4 channels with intermittent interference - again could be improved. overerall value was ok for length of stay.

Golf starter got me a tee time at very low price and very short notice on afternoon I arrived. Had a superb professional massage - best I ever had - on day I left at the Elemis Spa - excellent team in spa. Pool area very good too with opportunity to do lengths with minimum disruption depending on time of visit. Views very pleasant on the eye from the river Tweed to the nearby hills with trees plus brown and purple heather -all especially obvious when playing the Championship Golf course or walking in the Cardrona area

Room was on ground floor and there were no net curtains so during daylight hours passers-by and staff were gawking in each time they passed by our room. Had to close heavy blackout curtains for privacy when getting dressed or relaxing in room during daylight hours. Cooked food at breakfast buffet was just lukewarm both mornings we ate there - easy to sort so why not do it The bar price's were a bit steep e.g. £7.50 for a 25 ml nip of grey goose vodka. Room key (ancient style) was very difficult to operate so spent many fractious moments attempting to gain entry - get card operated system asap PLEASE

Excellent welcoming staff. Good choice and quality of food on offer. All staff were helpful, pleasant and welcoming. Sadly, the pool was being refurbished, so that was a bit disappointing, but just unfortunate timing on my part. My room was kindly upgraded as the staff had learned we were celebrating our Ruby Wedding Anniversary. This was exceptionally pleasant for us. Thanks to all.

If the lift had been working, it would have helped as my husband and I have some mobility problems. The pool being refurbished was a bit disappointing, but not crucial.