Breakfast was excellent! Would have been nice if pancakes or waffles were available at the buffet. Really enjoyed the omlette station and juice selection. The room was very comfortable and spacious, with an amazing mattress. The entire staff were all very professional and courteous!

I was unable to get the name of the honey syrup used in the buffet at the hotel next door.

Having previously used the Pullman, I was unsure if the Mercure would match up, but I am glad to say it did. The only problem is the lack of a Lobby, but you can use the one at the Pullman as they are connected. There is also a great co0working space incase you have a meeting or just want to work outside your room The only downside is that the entrance staff are less friendly than the other side.

The first person we met on reception was very kind, welcoming and attentive - recognised that he had us waiting due to another customer preceding us - so he apologised for the delay (not his fault as he was alone serving customers), brought us hand cleaning towels, drinks and sorted out our paperwork whilst we were sat and relaxed a little. This was certainly the best reception welcome I have received to date upon all my travel to six continents!

The reception team is excellent, especially Nicolas, always checking on me. I had sprained ankles upon arrival and he helped me get my medicine delivered to my room timely. Restaurant I like the ambiance feels warm and relaxing, rooms great and very clean I enjoyed my business stay. I will be back for fun stay 😀

Really helpful staff, issues with wifi was resolved. Was at a convenient location for my business trip. Breakfast was good with great service culture – from front desk, rooms, dining and security (who helped me call my uber when it was waiting on the other end of the property).

No fridge in the room. Was not a big deal.

Nice staff and the most important the room is clean

Breakfast need improvement and dinner they were too slow takes them 45 mins to prepare pasta

What I liked the most about this hotel was the exceptional service from the staff, who were consistently attentive and friendly, ensuring all my needs were met throughout my stay.

The bed in this hotel was like a soft, wonderful smelling cloud. Honestly. They also leave a fruit bowl in the room for you, super nice.

the staff is very nice and polite the gym is very well equipped rooms have bathtub and shower

the bed is not very confortable the view from my room the key was not working well, I had to reactivate all the time

Excellent facilities and great staff who could not be more helpful. would definitely book again if/when I am travelling to Nairobi.