Absolutely stunning property. The views are incredible. The staff were all wonderful esp Rafeal, the bellman who was exceptional. Loved the spa infinity pool.. Amazing.!! Alpine Meadow view was even better in our opinion than the lake! Waking up to cow bells was very special. The special treat they left in the room for my husband’s birthday celebration was very much appreciated. Breakfast was great! Spices dinner was very good but request months ago for window table for birthday dinner was sadly not able to be fulfilled. This was the only negative aspect of our stay. Expensive but worth every cent..

Having to leave.

The hotel and facilities are excellent, the staff provide superb service from start to finish.

The restaurants are overpriced for what you get, an average steak, fries and a salad for one person plus a couple of beers 200GBP. The bar in the lobby was the worst, a whiskey and two margaritas 200GBP, that was an expensive evening for one person!

Incredible location, staff, service, kids activities such as the kids club… everything exceeded our expectations.

I wish there were better food options for kids that were healthier

The warmth and welcome from every member of staff who went out of their way to make this a fabulous trip makes this hotel truly exceptional. Jonas on reception, when we arrived was fantastic, we enjoyed talking to Daniel from Italy and the lovely maitre d' at breakfast, and breakfast offer was exceptional, nothing was too much bother. Spa staff and concierge also excellent. The hotel has the most amazing views over Lake Lucerne, especially from the infinity pool. we loved the funicular and ferry and the spa is out of this world, easy to see why it won 'best spa in the world' last year. Book a contemporary room, with views over the lake (thank you for the upgrade to full view of the lake)- outstanding as were the housekeepers. Chilli popcorn and the cinema brilliant. Yoga class with Matti from Hungary was an enriching experience for mind body and soul. We will be back.

Honestly nothing, and that our trip was only 5 nights.

every thing from the car parking to the entertainment is available some times the price is high but it worth every penny highly recommended

Hotel is fantastic; the views are glorious, the spa is extremely relaxing and well curated. The room was much bigger than expected with was a nice surprise. It was my 2y old's bday and we found a surprise little gift in the room with a card for him and his little brother which was incredibly sweet. Even the arrival treats were given having kids in mind (macaroons and dates for the adults, candy for the kids).

The only disappointment is that we were charged extra for requesting a baby cot. When paying well over 1k Euro per night, you would expect a baby cot to be free (we have travelled to over 12 countries with our kids and this was the first time that we ever got charged!)

**An Experience Beyond Perfection – Thanks to Ranec Slof"** Our stay at the Bürgenstock Swiss Hotel was nothing short of extraordinary, and it was all thanks to the unparalleled service and hospitality of Ranec Slof. From the moment we arrived, Ranec went above and beyond to make sure every detail of our stay was flawless. His warmth, professionalism, and genuine care for our comfort made us feel like royalty. Ranec’s attention to detail was impeccable. Whether it was recommending the perfect spots to enjoy the breathtaking views, arranging personalized experiences, or ensuring every request was met with grace and efficiency, Ranec truly took hospitality to the next level. His ability to anticipate our needs before we even realized them was remarkable and made our stay unforgettable. Bürgenstock Swiss Hotel is already world-class, but with team members like Ranec, they elevate the meaning of luxury and guest care. We left with hearts full of gratitude and memories that will last a lifetime, and we cannot wait to return to this sanctuary of elegance – especially to experience the exceptional service of Ranec Slof once again. Thank you, Ranec, for making our stay magical!

The restaurant and the spa.

The room and the view were fantastic, great restaurant and food is amazing, very beautiful SPA and infinity pool.

When I tried to explain the phone issue in clear English, the staff didn't understand. On the first day, I couldn't contact reception because another room's concierge button was connected to my room, so they kept calling me. Additionally, there were automated calls to my room at 11 PM and 1:30 AM, which was quite annoying. They only clean once a day, and there is no turn-down service. Lastly, I had an appointment for a haircut, which turned out to be the worst haircut ever—very unprofessional, and they clearly have no idea about barbering.

Obviously the spa is the main event and it is wow. The property is huge and clean, staff are very helpful. I stayed 2 nights but I got bored after 1 night. I really wanted to try some local Swiss cuisine but they had an Asian restaurant and steak house. This hotel is great for peace, relaxation, and fresh clean air.

The rain and grey sky, not anyone’s fault. Would be nice to come back on a clear day. Can I also recommend more daily activities such as Pilates, yoga, sound healing or stretching.