The hotel staff is very helpful, kind and polite, and this goes to every individual team member I have met during my stay. The room and the bed are very comfortable, and the heating system in the room is excellent. The railway station is only a 10-minute walk from the hotel, and it takes approximately 30 minutes by train to NYC Grand Central Station. I can highly recommend this hotel to any business travellers or visitors.

I had some difficulty ordering from room service, especially from the City Pizza restaurant. In the end, I managed it with Chazz Restaurant. Due to some of the fabrics and materials used in the rooms, there is a lot of static electricity. You constantly get minor electrocution by just getting in or out of bed, touching switches, or charging your phone, etc.

Safety of personal belongings, safety in case of fire even if you are disabled, everything in room works the first time you try it. Only problem is for your first trip if you arrive late and tired, you need a map to find things. Great staff. Well run property.

Women's rest room on lobby level is not accessible. They could move the dry wall and door forward 4ft and put button the left.

Breakfast was very good. Excellent location. We felt special by staying there. I hope we get a room with some kind of view when we return on Monday. 😊

The bed could've been a little softer. Also, there needs to be grab bars in the showers.

Staff was great, especially Kevin at the desk. Needed a last-minute room due to flight cancellation and Kevin arranged for a taxi to pick me up from trusted company at 4:45 AM to get me to airport in time for replacement flight early the next morning.

Nothing

Location was perfect; valet super easy and the bed, OMG so comfortable! Room size was great too - loved the separate bedroom.

The buffet breakfast - we didn't eat it because it wasn't worth the $20pp. Also pricey, more than $450 for just one night. That's steep.

Room was comfortable, room design was well laid out; comfortable and spacious—nice shower and the hotel was in great location—valet/car retrieval process was easy to use

The gentlemen at the front desk when I checked in on 6/6/25 went above and beyond to assist me with printing out something I needed for my daughter’s dance competition.

It was a nice hotel. Clean. Great location. Staff was nice. Good space for a family trip or an individual who seeks a bit more room/living space.

Our room didn't have a view, faced the roof and the various mechanism/ducts on a small "roof". Our room's AC/Heat was very loud. We were honestly surprised by it. When it did shut off, the silence was deafening.

roomy, tasteful (except the “artwork” on the wall), comfortable, good light, availability of outlets, the valets and staff were friendly.

the elevators were a little confusing to me there was only one washcloth in the bathroom, small stuff.

Very comfortable, great room layout (2 king beds ) , great shower and clean !

It was very expensive but perhaps that was because it was a holiday weekend and we had a room with 2 king beds ?!